Kishan M Email and Phone Number

1. Proven Track Record of Driving Growth and Success: Demonstrated ability to significantly impact client performance, as evidenced by scaling non-brand transactions for flydubai by 200%, achieving a 3x ROAS for Mia by Tanishq, and filling all BTech and MBA seats for Amrita University through targeted lead generation.2. Strategic Leadership and Client Relationship Management: Successfully led and managed a diverse portfolio of clients, fostering strong partnerships and exceeding expectations. Proactively identified opportunities and implemented innovative solutions to drive business growth.3. Strong Analytical and Problem-Solving Skills: Leveraged data-driven insights to optimize marketing campaigns and achieve measurable results. Effectively addressed challenges and implemented strategies to improve performance and ROI.

1. Branch revenue growth / Branch profitability: We started the brand Everest Brand Solutions, (part of the Rediffusion Group) in July 2022, within a period of 9 months, the brand has grown to break even. In this period, we hired 36 people, and the aim was to offer online and offline media solutions to brands across verticals.2. Team capability diversification: As part of the capability growth, hired and trained teams who focus on Marketplaces, Brand performance via media channels.3. Brand potential identification and growth: Handled a roster of 5 clients while managing a media spends of Rs. 15 crores. Growing these accounts by 200% in 2 months of the current year and achieving 25% of the yearly target within the 1st quarter.

1. Client Servicing: Operating book of business generating a revenue of ~70 million from 12 clients. Managed and reconciled key strategic accounts resulting in an incremental revenue growth from the brands 20%. Ensure the brand PoC and the internal teams are aware of the project scope of work and ensured cross-training and learning to build effective delivery models.2. Media Strategy: Created, evaluated, and presented annual media strategies based on brand’s goals. Ensured timely and smooth execution of the approved strategies (media investment handled 25 million monthly). Evaluated projects to take advantage of cost benefit analysis for the brand, identified gaps in brand’s current digital marketing strategy, built a customised solution to address the concerns, and measured impact post execution. 3. Team Management: Handled a team of 3 directly and managed a client delivery execution team of 25 people who handled the key accounts for the south branch. Collaborated with the cross functional heads of various departments from, BD, Delivery, Finance, third party platform stakeholders (such as Google, Facebook, Criteo, Hotstar, Snapchat et al), to ensure fulfilment of the client’s marketing objective.Key Achievements:• 80% client retention rate• 21% growth in revenue year-over-year• Successful Launch of GoVo, Fossil – New Season, Wildcraft – Masks & Innerwear categories, TVS – nTorq, WhiteHat Jr – launch in Australia & UKAccounts handled: Lenovo, AJIO, TVS, Wildcraft, Tally, WhiteHat Jr – UK & Fossil (Skagen, Michael Kors, Armani Exchange, Emporio Armani & Diesel)

Responsible for all operational aspects of running the company, with particular focus on strategy and new areas of growth.Specific areas of responsibility:• Strategic Planning• P&L• Management of UX, Design, Marketing, Sales and Customer Support

• Established two Brands PROJstudy & MYITstudy in UK, Australia and India• Set up the operations in the UK primarily dealing with recruitments, logistics and initial course delivery• Trained the trainers (for ITIL) in UK, Australia and India• Manage the marketing efforts for brands PROJstudy and MYITstudy in UK, India and Australia• Lead Online marketing through SEO, SEM and Social Media engagement• Coordinate participation in seminars, events in the market space to improve brand visibility• Guide / mentor the team members to ramp up to the knowledge levels required for the project• Drive B2C and B2B sales in the mentioned geographies• Follow up on team’s assignments, report the progress to the management and ensuring timely delivery• Manage the Customer relationship team and resolve escalations• Advanced reporting and Analysis on Google Adwords PPC Campaigns• Understanding user behaviour on the websites using Google analytics and log analysis and recommending the changes in the website• Worked on the content development for ITIL foundation course• Coordinate and deliver On-Site training program both internally to the employees and to customers for ITIL Foundation courses

Job function mainly involved providing technical assistance for Dell’s Laptop, Desktop, PDA, Projectors and TV’s to all consumers.• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet• Professionally and effectively employs sales skills to achieve targeted sales• Follow up and make scheduled call backs to customers where necessary• Effectively communicate with clients to gain commitment to purchase and products

Job function mainly involved providing technical assistance for Hewlett-Packard’s All-In-One products to all consumers.• Taking calls and catering to customer satisfaction and delight• Taking calls includes up-selling of products and services• Conduct regular trainings on sales techniques and opportunities• Running Pilot Process so that it can be implemented in the partner sites across the globe