Hire to Retire |Global Hr contact Center | Workday |Business Transition| Trainings | LOA Case management | Dispute Resolution| Human Capital Management (HCM) | I have extensive experience in transitioning process like LOA , and disability, Hr shared services profile which includes hire to retire, Training team from one region to another region, along with that i also have experience in managing team. Chat process, Queue Management & phone support.

Founded in 1996, ComTec has over 26 years history of providing IT Services and Solutions to businesses and governments. ComTec is a global company with offices in Dallas, Kenner, Torrance, Chicago, Reston and Offshore Delivery Centers in India.Our practice areas include:• IT Infrastructure Services• IT Application Services• IT Digital Services• Handling Payroll and benefits support functions for Clients.• Coordinated and evaluate the effectiveness of the workforce engagement strategy.• Driving Employee Engagement activities for US and India Employees.• Frequency of social platform, Company branding, addressing the reviews in all the social platforms.• Onboarding formalities and formal connect emails, Benefits Enrolment.• Part of the implementation process. Admin related activities. • Working as a Lead making sure employees have a voice that is visibly listened to. Improving the way we listen to, communicate engage and motivate staff.• Developed Engagement tracker and created policies for full time employees in US.• Complete Exit formalities till the employee returns the company equipment. (Tracking FedEx)• Welcome Emails, Birthday and Anniversary, Festival greeting cards to both US and India Employees.• Taking requests for W2 & demographic corrections. Assisting on W4 requests and corrections if any. Processing Off cycle pay and validating timesheets manually.• Managed a high-performing team of 10 to streamline and execute seamless onboarding and offboarding processes with efficiency and attention to detail.

- Conducted Exit interview's and responded to unemployment claims: represent Wireless Advocates during unemployment appeals hearings.- Got promoted as Team coach in April 2018, handled a team of 20+ associates which includes Full time and contractual employees supporting through phones and tickets. (Supervisor, Stretch Role).- Partnered with Benefits to streamline and consolidate the leave of absence policies for paid and unpaid leaves- Prepared a wellness activities proposal for the local site, and facilitated Lunch and Learn sessions, drop-in counselling appointments and activities in partnership with Benefits, the EAP and outside vendors- Handled confidential hr transactions. Preparing monthly reports. Maintaining Hr Bulletin.

About- Having a diverse background working for Amazon into HR-services for US Operation as an Employee Relations. This has helped me not just monitoring the work-life balance with the Employees and addressing their issues through different channels (Inbound calling, Ticketing, Case management).- Overall 6+ years of work experience in the field of HR operations- My primary responsibility was to manage the end to end employee life cycle includingAttendance Management, Payroll Management, Benefits, Leave Management, Transfers, Conversions, Employee Grievances &Exists Process mainly for BusinessUnits based on North America along with On-boarding,(Candidate care team).• Managed all aspects of leave administration, including employee notifications and vendor management disability programs and health benefits.• Created workflow diagrams to clearly demonstrate LOA & Benefits processes.• Administered compensation, benefits and performance management systems and safety• and recreation programs.• Analysed and modified compensation and benefits policies to establish competitive• programs and ensure compliance with legal requirements.• Handled under staffing, disputes, terminating employees and administering disciplinary procedures.• Responded to customer requests via telephone and email.• Processed On-boarding formalities and I-9 verification(E-Verify/ Bulk Closure)Managed a team of 20-25 members for 12 monthsWorked as a Floor Support and Trained mentors for 7-months (season role) for call auditing.Was a part of GEMBA team, any suggestions or ideas pertaining to improve the process of payroll was taken care of me successfully.Worked on Employee class from (PT-FT, Intern-FT, Contractual role to FT) on the Data Management platform on People Soft Portal.-Reduced workers' compensation claims by instituting corporate safety training program.-I was a POC for implementing Workers Compensation way finder (Tool).

-Denial Management Specialist Lead1.Managing the process of Medical Claims for US Healthcare. Managing accounts receivables doing regular follow up's.2.Use to Work on Aged claims Meeting/exceeding daily productivity and maintaining a quality score of 99% and above.Providing basic training to new hires and conducting MOC Calls for certification.3.Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.4.Performed initial client assessment and analysis to begin the research process. Started training new batches and conducting PKT's for laterals on NHO. 5.Manage conflicts at the workplace.6.Providing OJT & process training to new batches.7.Adminstered all the payor & workerscomp Web login crendentilas.

-Handled Federal Govt payor projects -Identify training needs for teams and individuals. Evaluate training programs & Suggest new HR strategies.-Monitor and report on workforce and succession planning.-Work closely with management and employees to improve work relationships, build morale and increase productivity and retention. Analyze trends and metrics with the HR department.