Kizzy Thé, Pcpm, Sp, Popm, Smac Email & Phone Number

Atlanta, Georgia, Us

Own a cloud based product belonging to the company portfolio which helps clients supporting, connecting, and servicing 300 million consumers around the world across 16 countries. Liaison between Product, Engineering, Custome rSupport, Marketing and Sales team, understanding Customer demands for new features. Responsible for product and release roadmap prioritization, besides requirements writing, and facilitating program increment ceremonies. Collaborate with product vision, and design discussion to define tactical and strategic solutions. Foster opened communication between stakeholders, engineering, and product teams resulting in a optimized product development life-cycle. Develop data-driven based product for better decision making process. Build dashboards for communication management and alignment on product development among teams and upper management. Work with cross-functional and cross-cultural teams to understand customer pain-points and translate those pain-points into actionable user stories fato solve market problems.

Atlanta, Georgia, Us

Owned the product and release roadmap, meeting all product deadlines by proactively identifying and mitigating any roadblocks. Created features and user stories based on system personas and refined them with Scrum teams. Owned the planning and scheduling of two- weeks sprint and clearly articulated the product vision to engineering to keep all teams aligned resulting in achieving product goals defined in the roadmap. Managed the product backlog and efficiently re-prioritized the backlog based on customer and business value.

Atlanta, Georgia, Us

Led LATAM new client onboarding and system implementations, gathering and developing business and system requirements. Assessed complex processes to drive solutions to better resolve client needs. Partnered with cross-functional teams including business, technology stakeholders and functional areas, to ensure successful execution of all deliverables throughout the product development lifecycle. Defined overall product vision to ensure alignment with stakeholders expectations. Prioritized and managed product backlog, feature estimation, and roadmap implementation.

Atlanta, Georgia, Us

Participated in root cause analysis of complex business problems and applied business knowledge and technical experience to recommend product enhancements improving productivity for business and IT units. Worked with cross-functional teams to estimate and plan requirements. Ensured proper operational transition support to minimize impacted business teams after features implementation. Communicated project status, business impacts and system changes to stakeholders and project team members. Managed deliverables ensuring customer expectation was fully met, and aligned with product roadmap.

Atlanta, Georgia, Us

Managed global initiatives and project deliverables for APAC, EMEA, and LATAM. Delivered tasks with quality and on time aligned with company goals and bringing business value to the clients. Did data analysis to facilitate and improve the decision making process regarding future functionalities. Had to troubleshoot issues and provided root cause analysis. Participated in Systems Integration projects with third party vendors for Consumer facing apps using Web Services, gathering requirements and defining business processes. Supported and improved company systems by recommending and implementing system enhancements that promoted efficiency, compliance, and growth.

- Managed requirements gathering sessions with offshore and on-site client, identifying areas of improvement based on GAP analysis from competitors.- Managed all aspects of the application from initiation through its rolling out, training and post release maintenance.- Managed project schedule and project risks to ensure on time deliverables with high quality work and within client expectations.- Designed and implemented application functionalities accordingly to requirements gathered and signed off by the client.- Did root cause analysis during application troubleshooting.- Managed project communication keeping stakeholder engaged on opened issues, and presenting possible solutions to drive decisions.- Setup Google Analytics and created dashboard to provide accurate application statistics reports such as New Users, Returning Users, Engagement (average time spent on pages), Page access (most viewed and less viewed pages) and Device access (Desktop or Mobile access).

San Jose, California, Us

Managed all aspects of a project from initiation through delivery to Clients in Latin America and Caribbean bringing them on boarding on Company’s SaaS Platform. Created, executed and revised project work plans to meet project needs in a very fast pace environment. Managed and ensured project tasks deliverables on time, within budget and at required performance levels accordingly to company standards. Managed communication keeping stakeholders informed about changes that could impact expected business results, and identifying opportunities for improvement.

Managed communication and collaboration with external and internal customers to facilitate requirements gathering sessions. Acted as liaison between the customer community (internal and external customers) and the software development team during user stories definition. Collaborated with product manager, developers and subject matter experts to establish product technical vision.

Managed cross-functional teams on deployment efforts for global system integration. Was responsible for analyzing, defining, and verifying feasibility of new product features proposed by customers. Defined process mapping and modeling, and data mapping for system integration using EDI messaging, and online data transmission. Provided accurate and timely reporting of project progress and issues to senior management and customer stakeholders. Analyzed system processes and workflows, making recommendations related to business processes improvements. Coordinated user acceptance testing efforts for new product features.

Foster City, California, Us

Managed a team of three system analysts. Analyzed existing systems and recommended solutions to augment existing functionality. Identified issues concerning technical limitations and key product requirements, and proposed solutions minimize risks. Managed relationship with Client and end-to-end users. Worked closely with Program and Product Managers to define and document detailed and high-level business requirements. Facilitated reviews and walkthroughs with all stakeholders, working group discussions, and managed documents and plans accordingly as needed. Did data analysis to drive business decisions.

San Jose, California, Us

Investigated and mapped existing systems and functionalities to propose system and process enhancements to senior management. Identified high-level business requirements (functional and non-functional), and designed Use Cases, Process Flows, Activity and Sequence diagrams for system/application enhancements. Did project planning and managed process including business load transaction estimates, logging and auditing procedures. Did data analysis, and defined change management procedures to minimize major system impacts.

Certificate In Project Management, Project Management

Tableau Desktop I & Ii: Accelerated

Csm, Pmi® Agile Certified Practitioner Prep & Scrum Master Certification

Certificate In Business Analysis

Certificate In Business Administration & Management, Business Administration And Management

Certificate Of Analysis, Project & Systems Management, Analysis, Project And Systems Management

Bachelor, Computer Science