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🌱Kiranjot Kaur Email & Phone Number

Application Support Analyst @ Vena Solutions | Master's in Applied Computing at Vena Solutions
Location: Woodstock, Ontario, Canada 6 work roles 2 schools
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Current company
Vena Solutions
Role
Application Support Analyst @ Vena Solutions | Master's in Applied Computing
Location
Woodstock, Ontario, Canada
Company size
401 employees

Who is 🌱Kiranjot Kaur? Overview

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🌱Kiranjot Kaur is listed as Application Support Analyst @ Vena Solutions | Master's in Applied Computing at Vena Solutions, a company with 401 employees, based in Woodstock, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for 🌱Kiranjot Kaur.

🌱Kiranjot Kaur previously worked as Application Support Analyst at Vena Solutions and Technical Associate at Phreesia. 🌱Kiranjot Kaur holds Master'S Degree, Applied Computing from University Of Windsor.

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Vena Solutions

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Profile bio

About 🌱Kiranjot Kaur

As an application support analyst at Vena Solutions, I apply my master's degree in applied computing and my passion for problem solving to provide excellent customer service and technical support to clients. I have over three years of experience in various technical support roles, working with different products, platforms, and technologies, and developing my skills in customer relationship management (CRM), troubleshooting, and documentation.In my current role, I am the first line of support for Vena's clients, acting as both the subject matter expert and the product super user. I work collaboratively with the development and operations teams on ongoing projects, and I use various tools and resources to understand and resolve technical issues. I also execute configuration changes, assist with product navigation, and escalate issues as required. I enjoy working with a diverse and dynamic team that values innovation, quality, and customer satisfaction. I am always eager to learn new skills and technologies, and I am motivated by the challenge of delivering solutions that meet the needs and expectations of our clients.

Listed skills include Leadership, Field Marketing, Information Technology, Windows Server, and 42 others.

Current workplace

🌱Kiranjot Kaur's current company

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Vena Solutions
Vena Solutions
Application Support Analyst @ Vena Solutions | Master's in Applied Computing
toronto, ontario, canada
Website
venasolutions.com
Employees
401
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6 roles

🌱Kiranjot Kaur work experience

A career timeline built from the work history available for this profile.

Application Support Analyst

Current
Vena Solutions

Toronto, Ontario, Canada

Mar 2023 - Present

Technical Associate

Phreesia

Ottawa, Ontario, Canada

  • Responsible for providing an excellent level of customer service while effectively troubleshooting and resolving technical issues, executing configuration changes, assisting with product navigation, and escalating.
  • First line of support for Phreesia's clients who are experiencing technical issues with our product and platform
  • Acting as both the Subject Matter Expert and product Super User for the existing client base
  • Troubleshooting by using required tools and checklist resources to properly understand and problem issues
  • Effectively documenting and gathering information about all reported issues and escalate through Phreesia ticketing software
  • Managing multiple avenues of support request including telephone, e-mail, client portal, and live chat
Jan 2021 - Feb 2023

Technical Support Specialist

Vox Mobile

Waterloo, Ontario, Canada

  • Provided technical support to customers for new products and technologies including Beta users.
  • Worked Collaboratively with IT development and Operations Team on ongoing Projects.
  • Provided technical support for BlackBerry UEM to banking and other firm end users and showing an understanding of user environment and providing alternate solutions for Mobile Management.
  • Identified, managed and resolved issues in a timely manner.
  • Consulted user guides, technical instructions and other documents to research and provide reports on issues that been reported and action that was taken and log problems and solutions.
  • Ensured support/service is provided to all users on a real time basis.
Jan 2020 - Dec 2020

Cashier

The Home Depot

Kitchener, Ontario, Canada

Nov 2019 - Dec 2019

Enterprise Technical Support Analyst

Blackberry

Waterloo, Ontario, Canada

  • Delivered outstanding customer support to customers directly while also assisting with technical consultations and customer concerns from internal and external partners
  • Provided guidance and next step consultation for analysts and recommended escalation when issue was outside analyst technical proficiency to ensure we provided relief and restored functionality for the customer as.
  • Took ownership of cases and brought resolution to customer’s issues by being a representative of BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactions
  • Collected information and performed deep dive analysis, diagnosis and troubleshooting of BlackBerry product & solutions
  • Researched, authored and reviewed technical documentation and take ownership, correcting any non-conformances with respect to processes and documentation
Jan 2019 - Aug 2019

Field Marketing Representative

Kognitive Marketing

Windsor, Ontario, Canada

Jun 2018 - Dec 2018
Team & coworkers

Colleagues at Vena Solutions

Other employees you can reach at venasolutions.com. View company contacts for 401 employees →

NP Nathalie Parrott Nathalie Parrott Colleague at Vena Solutions Toronto, Ontario, Canada, Canada View → LR Lauren Raham Lauren Raham Colleague at Vena Solutions St. Catharines, Ontario, Canada, Canada View → 🌱S 🌱 Saiid Douaihy 🌱 Saiid Douaihy Colleague at Vena Solutions Welland, Ontario, Canada, Canada View → 🌱S 🌱Sandra Stagg 🌱Sandra Stagg Colleague at Vena Solutions Waterloo, Ontario, Canada, Canada View → JG Ji Gu Ji Gu Colleague at Vena Solutions Toronto, Ontario, Canada, Canada View → 🌱B 🌱Mel Barrett 🌱Mel Barrett Colleague at Vena Solutions Toronto, Ontario, Canada, Canada View → JH Johnny Ho, Cpa, Cma, Pmp Johnny Ho, Cpa, Cma, Pmp Colleague at Vena Solutions Canada, Canada View → EF Emma Feere Emma Feere Colleague at Vena Solutions Toronto, Ontario, Canada, Canada View → AM Adam Markowitz Adam Markowitz Colleague at Vena Solutions Greater Toronto Area, Canada, Canada View → DF David Filice David Filice Colleague at Vena Solutions Greater Toronto Area, Canada, Canada View →
2 education records

🌱Kiranjot Kaur education

Bachelor'S Degree, Computer Science

Chandigarh Engg College, Landran
FAQ

Frequently asked questions about 🌱Kiranjot Kaur

Quick answers generated from the profile data available on this page.

What company does 🌱Kiranjot Kaur work for?

🌱Kiranjot Kaur works for Vena Solutions.

What is 🌱Kiranjot Kaur's role at Vena Solutions?

🌱Kiranjot Kaur is listed as Application Support Analyst @ Vena Solutions | Master's in Applied Computing at Vena Solutions.

Where is 🌱Kiranjot Kaur based?

🌱Kiranjot Kaur is based in Woodstock, Ontario, Canada while working with Vena Solutions.

What companies has 🌱Kiranjot Kaur worked for?

🌱Kiranjot Kaur has worked for Vena Solutions, Phreesia, Vox Mobile, The Home Depot, and Blackberry.

Who are 🌱Kiranjot Kaur's colleagues at Vena Solutions?

🌱Kiranjot Kaur's colleagues at Vena Solutions include Nathalie Parrott, Lauren Raham, 🌱 Saiid Douaihy, 🌱Sandra Stagg, and Ji Gu.

How can I contact 🌱Kiranjot Kaur?

You can use AeroLeads to view verified contact signals for 🌱Kiranjot Kaur at Vena Solutions, including work email, phone, and LinkedIn data when available.

What schools did 🌱Kiranjot Kaur attend?

🌱Kiranjot Kaur holds Master'S Degree, Applied Computing from University Of Windsor.

What skills is 🌱Kiranjot Kaur known for?

🌱Kiranjot Kaur is listed with skills including Leadership, Field Marketing, Information Technology, Windows Server, Public Speaking, Salesforce.Com, Citrix, and Active Directory.

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