Kevin Johnson Email & Phone Number

Kaafu, Maldives

- Handling reservations for a 90-villa luxury resort- Processing direct and agent reservations- Maintaining high LQA standards for all reservation calls- Creating personalized itineraries for discerning guests- Performing arrival checks to maintain quality standards and ensure all guest requests are being met- Having good knowledge of the selling status, rates, and benefits of all package plans as well as the credit policy of the hotel- Processing payments for reservations including penalty fees for late cancellations/no shows- Conducting training sessions for reservations colleagues, and cross-training sessions for other department colleagues as and when needed- Preparing month end commission reports for OTA and GDS reservations- Preparing daily reservations reports, and other reports as required by the management

- Handling reservations for a 154-villa resort- Processing reservations by mail, telephone and central reservation systems referral- Processing reservations from the sales office, other hotel departments, and travel agents- Processing payments for reservations including penalty fees for late cancellations/no shows- Performing next day and 4-day arrival checks to ensure all reservations are properly entered- Handling extranets such as Booking.com, Expedia and Agoda including month end reconciliations- Managing room inventory in “Holidex” - Preparing daily reservations reports, and other reports as required by the management

- Lead the Cluster Reservations team from November 2021 to May 2022 as Acting Reservations Manager - Handling room reservations for the two properties in Sri Lanka, with a room inventory of more than 800- Closely monitoring room counts and revenue to assist the Sales Team to maximize occupancy- Creating and maintaining rate codes & package codes- Distributing rates via SynXis to GDS and other online channels- Opening and closing the availability as and when required of hotel in all the GDS channels, IDS channelsand on the hotel website.- Loading yearly Best Available Rate, corporate & TA contracted rates into the system- Handling extranets such as Booking.com, Expedia and Agoda including month end reconciliations- Handling group reservations including maintaining group blocks, loading rooming lists and liaising withother departments- Maintaining knowledge on guarantee and cancellation policies and processing payments where needed- Conducting trainings for new colleagues

- Handling reservations for 09 hotels in Sri Lanka, with a room inventory of more than 900- Entering travel agent and direct reservations in to the system- Maintaining thorough knowledge on all TA contracts and inclusions- Preparing weekly and monthly occupancy reports- Following up of TA payments and liaising with the finance team- Daily monitoring of room counts and working closely with the Sales team maximize sales &occupancy- Maintaining efficient communication with the hotels teams to ensure customer needs &requirements are met- Having good knowledge of all available offers and providing accurate information to all partiesconcerned

- Managing operations at the Front Office Department of a 152-room resort.- Performing guest check-in and checkouts- Informing the guests about the hotel, available rooms, rates, and taking over the counterreservations- Working closely with the Housekeeping to team to ensure the room allocation is done properlyand efficiently- Responding to customer complaints in a timely manner- Conducting on-the-job trainings for service associates- Participating in staff meetings and assisting the management in performance evaluations- Preparing VIP and Group reports- Arranging amenities for VIP arrivals, and providing personalized service- Conducting Travel Agent familiarization tours

- Exposure in all departments of a hotel at an executive level- Understanding each department’s daily processes and goals- Updating the and enforcing the SOPs- Supervision of service associates and aiding the management on day-to-day tasks- Participating in the company’s strategic planning- Greatly helped to improve my customer relations skills and provided a good base to my career- End of training project on departmental shortfalls, and how to improve them

Advanced Diploma, Hospitality Administration/Management

2 year Advanced Diploma in Hospitality and Tourism Management awarded from the William Angliss Institute, Australia obtained via Colombo.

Higher Education

Activities and Societies: Commerce Society, Interact Club, Archaeological Club, UNESCO Club Higher education up to GCE Advanced Levels

Primary And Secondary Education

Activities and Societies: Media Society, English Debate Team, Interact Club, IT Society, Quiz Club, School Rugby Team Primary.