Studying computer science at Stanford, completing Foundations in Computer Science graduate certificate program. Coursework in Programming Abstractions, Mathematical Foundations of Computing, Computer Organization and Systems, Design and Analysis of Algorithms, Introduction to Probability for Computer Scientists

Specializing in event marketing, headshot, and sports photography for various clients. Expert in Adobe Lightroom® and Adobe Photoshop® software for digital retouching and image manipulation.

• Lead State of Georgia IT service design projects that results in the successful on-boarding of new and revised services in the customer’s portfolio• Perform project support functions such as requirements definition, use case development, test case initiation, data analysis and expediting deliverables• Establish process improvement program that enhances workforce resource utilization• Document and maintain four large project work plans in Clarity software• Communicate project updates to internal team, external performing teams, service subject matter experts and client stakeholders• Facilitate training courses of upcoming product releases for state agency personnel and internal staff reaching over 3,000 people• Plan, develop and lead onsite training sessions for agency leadership on the navigation of multi-stage ordering processes

Lead project manager and developer of multiple efficiency projects to optimize use of business resources Provided leadership and coaching to over 25 teams of Mac+ advisors with the goal of delivering outstanding customer serviceServed as a peer mentor for fellow Team Managers in cultivating their own coaching and leadership skillsFounding member of Apple Core Project Team that focuses on enhancing advisors’ quality of life and job performanceInvited to speak at Apple Open Office forum in May 2017

Assisted and resolved customer iOS, CPU, network and account security issuesRanked as a Top 5% Mac+ Advisor in North America

Built relationships with business owners to achieve customer retention and satisfactionEngaged in and delivered service recovery when clients were given unsatisfactory serviceAssisted in selling products that better suited customers’ needs

Effectively managed and coached 8 customer service representatives and IT specialistsNegotiated over 100 contracts to reduce overall costs and risksBuilt risk management strategies to grow customers’ revenue streamsServed as liaison for over 10 vendors and 40 strategic business partnersDeveloped internal customer tracking database to ensure accuracy of deliverables