Heather Kline Email & Phone Number

San Francisco, California, Us

St Louis, Mo 63141, Mo, Us

Responsible for an exceptional client experience, recognizing and delivering technical and non-technical solutions aligned with the key business objectives. Analyzed client data and account health indicators to identify cross and upsell opportunities for project success; resulting in renewals and the integration of new servicesLed the migration and optimization of 110+ (Sitecore) microsites, exceeding client expectations completing the project two months ahead of schedule.Cultivated client connections while serving as the Program Manager overseeing the experience design and technical implementation of a custom application responsible for $5B in revenue, leading to subsequent engagements and a 125% increase in RFP participation.

St Louis, Mo 63141, Mo, Us

Accountable for account health, including renewal readiness, solution adoption, account health, and client satisfaction across diverse global business units and industries, encompassing B2B, B2C, financial services, gaming, healthcare, a nonprofit banking regulator, recruitment advertising, and technology sectors.Proactively diagnosed forecasted loss revenue and simultaneously identifying new opportunities to reallocate the projected loss to new revenue streams aligned with the project goals. Effectively established, nurtured, and repositioned value propositions with key client stakeholders, growing the account into new business units and service offerings.

Austin, Texas, Us

Led the account management and operations for top five enterprise accounts, connecting business and technology, applying analytical insights, and collaborating with cross-functional partners to advise and ensure customer success.Recognized emerging opportunities and exercised meaningful influence to drive strategic initiatives within client organizations, leading to renewals and generating $2.3M in incremental revenue.Orchestrated multifaceted marketing campaigns involving API data feeds, SQL, and third-party integrations. Acted as interim Account Director for Lego leading a team of 10 across various projects launching multiple language versions to over 1.5M records.Areas of responsibility included client satisfaction, contract development/management, financial reporting, forecasting, incident escalation, resource allocation, requirements gathering, and project scope.

Irving, Texas, Us

Managed the end-to-end production of microsites, platform migrations, and marketing automation initiatives for Fifth Third Bank, BP, The Home Depot, and McDonald's.Led account onboarding and platform migration for Fifth Third Bank, defining and developing a risk assessment, project scope, process, and identified growth opportunities.Spearheaded email marketing campaigns that catalyzed The Home Depot's historic peak sales day, generating ~$500M in sales and driving a 700% (YoY) revenue increase.Developed and presented comprehensive reports detailing market share, positioning, and benchmarking insights.Experienced and acquainted with HTML/CSS and multiple ESP platforms; ExactTarget and Agility Harmony.

Mount Prospect, Il, Us

Guided creative development for print, email, micosites, social, banner ads, PPC, and mobile for Empire Today.Coordinated all activities of the production team, ensuring deliverables were completed by scheduling and status reports using clear and conscious communication.Responsible for financial project lifecycle, involving estimates, revenue forecasts, and invoicing.Identified agency social rules of engagement, benchmarks, and initiated multiple social campaigns with objectives to amplify brand awareness, organic search, and reach.Elevated agency’s social presence increased impressions by 1057% and 57% increase in followers.

Vernon Hills, Il, Us

Supervised a variety of B2B campaigns in the small business, HP, legal, and securities vertical marketing plans of email, off-domain advertising, sales enablement tools, and webinars.Contributed to the execution of 'People Who Get IT' corporate rebrand.Condensed email schedule from six weeks to two weeks; reducing revisions and fire drills.Managed email A/B tests measuring performance against corporate and industry standards through messaging and creative. Executed digital advocate campaign, optimizing brand loyalty and awareness, improving revenue by 14% of customers purchasing through an Account Manager and 17% via the web. Collaborated with internal and external analysis teams to set, track, analyze benchmarks, success and increase customer engagement.

New York, Ny, Us

Formed and sustained strong working client face-to-face relationships with Sears Holding Company team. Responsible for the progression and execution of e-mail campaigns, while overseeing the creative process, client feedback, QA and overall client satisfaction. Served as liaison between the planning, creative, account teams and the client. Communicated with team members on any issues that arose and trafficking materials to all necessary parties for approvals.

Chicago, Il, Us

Tailored package combinations and solutions to meet each client’s needs.Consulted clients on employer brand strategies, including copy, branding, images, print advertising, and other CareerBuilder and Hartford Courant products.Performed customized product function via webinars for human resource executives.Consistently negotiated contracts with clients daily.Monitored client campaigns, create compelling job postings, screener questions, job functions and use search agents for relevant candidates in resume database.Accurately managed multiple accounts on a daily bases.

Master’S Degree, Strategic Communication

Master’S Degree, Medill- Integrated Marketing Communication Candidate

Bachelor’S Degree, Communication