Heather Kline

Heather Kline Email and Phone Number

Customer Success at Salesforce @ Salesforce
San Francisco, CA
Heather Kline's Location
Chicago, Illinois, United States, United States
About Heather Kline

Heather Kline is a Customer Success at Salesforce at Salesforce. She possess expertise in email marketing, social media marketing, social media, direct mail, microsoft office and 19 more skills. Colleagues describe her as "Heather's professionalism and dedication with Key Enterprise Accounts has been invaluable. She consistently provides efficient and effective client communication which results in overall client satisfaction, retention and account growth. Heather has also been a vital partner in aligning Oracle Consulting to support Oracle Sales initiatives helping to drive overall revenue for Oracle.", "I highly recommend Heather Kline for a senior position in strategic communications and analytics that requires innovative thinking, proven expertise and passion. I served as Heather’s lecturer at Columbia University in the Executive Master’s in Strategic Communication program in the School of Professional Studies. In the summer 2017 term I taught Heather in a digital media and strategy course called Navigating the Digital Frontier. Heather earned an A in my class: she displayed creativity, leadership, advanced strategic thinking about social and digital media, and professionalism. I was particularly impressed with her final project: a proposal and pitch for a potential-filled New York-based pet and owner influencer marketing campaign. She also delivered a terrific and insightful presentation on the evolving field of digital analytics. Heather took great initiative and showcased creative, data-driven ideas throughout the semester. Her ideas displayed her ability to conceive innovative yet feasible solutions in the corporate and strategic communications environment. Finally, I must note that Heather stands out among her peers because of her genuineness, motivation, kindness and optimism. Please make note of my strong recommendation of Heather for a senior position that allows her to utilize her considerable strategic acumen, passion and experience working with data. Should you have any further questions with regard to her qualifications, please do not hesitate to contact me. B. Theo Mazumdar, M.A., Doctoral Candidate Lecturer in Strategic Communication School of Professional Studies Columbia University", and "Heather is an experienced project manager who is detail-ortiented and well-versed in the marketing field. She has a great eye for detail and is an expert for keeping all projects on schedule and within budget. She is a great team-player who is full of encouraging words and creative ideas on how to improve the client business as well as the internal process. She has been a joy to have as a team member and I am confident that she would be an asset to any company that would be lucky enough to have her."

Heather Kline's Current Company Details
Salesforce

Salesforce

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Customer Success at Salesforce
San Francisco, CA
Website:
salesforce.com
Employees:
1
Heather Kline Work Experience Details
  • Salesforce
    Customer Success
    Salesforce Oct 2024 - Present
    San Francisco, California, Us
  • Perficient
    Senior Manager, Client Services & Delivery
    Perficient Feb 2021 - Feb 2024
    St Louis, Mo 63141, Mo, Us
    Responsible for an exceptional client experience, recognizing and delivering technical and non-technical solutions aligned with the key business objectives. Analyzed client data and account health indicators to identify cross and upsell opportunities for project success; resulting in renewals and the integration of new servicesLed the migration and optimization of 110+ (Sitecore) microsites, exceeding client expectations completing the project two months ahead of schedule.Cultivated client connections while serving as the Program Manager overseeing the experience design and technical implementation of a custom application responsible for $5B in revenue, leading to subsequent engagements and a 125% increase in RFP participation.
  • Perficient
    Senior Agency Consultant
    Perficient Apr 2020 - Feb 2021
    St Louis, Mo 63141, Mo, Us
    Accountable for account health, including renewal readiness, solution adoption, account health, and client satisfaction across diverse global business units and industries, encompassing B2B, B2C, financial services, gaming, healthcare, a nonprofit banking regulator, recruitment advertising, and technology sectors.Proactively diagnosed forecasted loss revenue and simultaneously identifying new opportunities to reallocate the projected loss to new revenue streams aligned with the project goals. Effectively established, nurtured, and repositioned value propositions with key client stakeholders, growing the account into new business units and service offerings.
  • Oracle
    Senior Account Manager
    Oracle May 2017 - Apr 2020
    Austin, Texas, Us
    Led the account management and operations for top five enterprise accounts, connecting business and technology, applying analytical insights, and collaborating with cross-functional partners to advise and ensure customer success.Recognized emerging opportunities and exercised meaningful influence to drive strategic initiatives within client organizations, leading to renewals and generating $2.3M in incremental revenue.Orchestrated multifaceted marketing campaigns involving API data feeds, SQL, and third-party integrations. Acted as interim Account Director for Lego leading a team of 10 across various projects launching multiple language versions to over 1.5M records.Areas of responsibility included client satisfaction, contract development/management, financial reporting, forecasting, incident escalation, resource allocation, requirements gathering, and project scope.
  • Epsilon
    Digital Project Manager
    Epsilon Aug 2013 - May 2017
    Irving, Texas, Us
    Managed the end-to-end production of microsites, platform migrations, and marketing automation initiatives for Fifth Third Bank, BP, The Home Depot, and McDonald's.Led account onboarding and platform migration for Fifth Third Bank, defining and developing a risk assessment, project scope, process, and identified growth opportunities.Spearheaded email marketing campaigns that catalyzed The Home Depot's historic peak sales day, generating ~$500M in sales and driving a 700% (YoY) revenue increase.Developed and presented comprehensive reports detailing market share, positioning, and benchmarking insights.Experienced and acquainted with HTML/CSS and multiple ESP platforms; ExactTarget and Agility Harmony.
  • Prairiefire Communications
    Account Manager
    Prairiefire Communications Aug 2012 - Jun 2013
    Mount Prospect, Il, Us
    Guided creative development for print, email, micosites, social, banner ads, PPC, and mobile for Empire Today.Coordinated all activities of the production team, ensuring deliverables were completed by scheduling and status reports using clear and conscious communication.Responsible for financial project lifecycle, involving estimates, revenue forecasts, and invoicing.Identified agency social rules of engagement, benchmarks, and initiated multiple social campaigns with objectives to amplify brand awareness, organic search, and reach.Elevated agency’s social presence increased impressions by 1057% and 57% increase in followers.
  • Cdw
    Marketing Project Coordinator
    Cdw Jan 2010 - Aug 2012
    Vernon Hills, Il, Us
    Supervised a variety of B2B campaigns in the small business, HP, legal, and securities vertical marketing plans of email, off-domain advertising, sales enablement tools, and webinars.Contributed to the execution of 'People Who Get IT' corporate rebrand.Condensed email schedule from six weeks to two weeks; reducing revisions and fire drills.Managed email A/B tests measuring performance against corporate and industry standards through messaging and creative. Executed digital advocate campaign, optimizing brand loyalty and awareness, improving revenue by 14% of customers purchasing through an Account Manager and 17% via the web. Collaborated with internal and external analysis teams to set, track, analyze benchmarks, success and increase customer engagement.
  • Ogilvy & Mather
    Freelance Program Manager
    Ogilvy & Mather Oct 2009 - Dec 2009
    New York, Ny, Us
    Formed and sustained strong working client face-to-face relationships with Sears Holding Company team. Responsible for the progression and execution of e-mail campaigns, while overseeing the creative process, client feedback, QA and overall client satisfaction. Served as liaison between the planning, creative, account teams and the client. Communicated with team members on any issues that arose and trafficking materials to all necessary parties for approvals.
  • Tribune Company
    Account Representative
    Tribune Company Nov 2008 - Oct 2009
    Chicago, Il, Us
    Tailored package combinations and solutions to meet each client’s needs.Consulted clients on employer brand strategies, including copy, branding, images, print advertising, and other CareerBuilder and Hartford Courant products.Performed customized product function via webinars for human resource executives.Consistently negotiated contracts with clients daily.Monitored client campaigns, create compelling job postings, screener questions, job functions and use search agents for relevant candidates in resume database.Accurately managed multiple accounts on a daily bases.

Heather Kline Skills

Email Marketing Social Media Marketing Social Media Direct Mail Microsoft Office Marketing B2b Marketing Market Research Web Project Management Project Management Digital Marketing Content Strategy Google Analytics Mobile Marketing Crm Social Networking Account Management Business Development Adobe Acrobat Exacttarget Harmony Exact Market Share Analysis Competitive Analysis

Heather Kline Education Details

  • Columbia University
    Columbia University
    Strategic Communication
  • Northwestern University
    Northwestern University
    Medill- Integrated Marketing Communication Candidate
  • Michigan State University
    Michigan State University
    Communication

Frequently Asked Questions about Heather Kline

What company does Heather Kline work for?

Heather Kline works for Salesforce

What is Heather Kline's role at the current company?

Heather Kline's current role is Customer Success at Salesforce.

What is Heather Kline's email address?

Heather Kline's email address is kl****@****ail.com

What is Heather Kline's direct phone number?

Heather Kline's direct phone number is +146926*****

What schools did Heather Kline attend?

Heather Kline attended Columbia University, Northwestern University, Michigan State University.

What are some of Heather Kline's interests?

Heather Kline has interest in Arts And Culture, Disaster And Humanitarian Relief.

What skills is Heather Kline known for?

Heather Kline has skills like Email Marketing, Social Media Marketing, Social Media, Direct Mail, Microsoft Office, Marketing, B2b Marketing, Market Research, Web Project Management, Project Management, Digital Marketing, Content Strategy.

Who are Heather Kline's colleagues?

Heather Kline's colleagues are Parker Kelley, Nate Jackson, Izudheen Izu, Trang S., Amydhili Nandamuri, Taylor Anderson, Samiksha Kharbanda.

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