Katy Stephens Manley, M.Ed.
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Katy Stephens Manley, M.Ed. Email & Phone Number

Senior Success Architect | Public Sector SME at ServiceNow
Location: Athens, Georgia, United States 8 work roles 3 schools
1 work email found @usg.edu 1 phone found area 404 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email k****@usg.edu
Direct phone (404) ***-****
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Current company
Role
Senior Success Architect | Public Sector SME
Location
Athens, Georgia, United States
Company size

Who is Katy Stephens Manley, M.Ed.? Overview

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Quick answer

Katy Stephens Manley, M.Ed. is listed as Senior Success Architect | Public Sector SME at ServiceNow, a with 13421 employees, based in Athens, Georgia, United States. AeroLeads shows a work email signal at usg.edu, phone signal with area code 404, and a matched LinkedIn profile for Katy Stephens Manley, M.Ed..

Katy Stephens Manley, M.Ed. previously worked as Senior Success Architect - Public Sector | Customer Success at Servicenow and Customer Success Manager - HCLS and SLED | Customer Success at Servicenow. Katy Stephens Manley, M.Ed. holds Master Of Education, Adult Learning, Leadership, And Organization Development from The University Of Georgia.

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Email format at ServiceNow

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*@usg.edu
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Profile bio

About Katy Stephens Manley, M.Ed.

I believe in creating strong relationships with customers and peers through action learning and systems thinking. I have more than 15 years of experience in leadership, mentoring, training, and organization development in IT. My goal is to leverage my problem-solving skills and change management experience with my knowledge of adult learning, leadership, and organization development practice to help organizations and individuals build a positive impact on business. By vocation, I am a techno-functional IT analyst with experience performing complex data analysis, mentoring peers and colleagues, developing support tools, and leading teams to success. I am also a highly skilled executive leadership coach. My graduate research explored how executive coaching can foster psychological safety in the workplace and develop appropriate leadership interventions to help individuals and organizations thrive.

Listed skills include Purchasing, Customer Service, Process Improvement, Accounts Payable, and 31 others.

Current workplace

Katy Stephens Manley, M.Ed.'s current company

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ServiceNow
Servicenow
Senior Success Architect | Public Sector SME
santa clara, california, united states
Website
Employees
13421
AeroLeads page
8 roles

Katy Stephens Manley, M.Ed. work experience

A career timeline built from the work history available for this profile.

Senior Success Architect - Public Sector | Customer Success

Current

Georgia, United States

Customer success and business strategist helping state and local government and education (SLED) customers achieve business outcomes and value realization through digital transformation on the NOW Platform.

Jan 2024 - Present

Customer Success Manager - Hcls And Sled | Customer Success

Remote

Customer Success Manager | Customer Outcomes - Healthcare, Life Sciences, State and Local Government, and Education. Lead specialized, post-sale teams for Impact Advanced accounts to accelerate customers' time to value and ensure they achieve business outcomes.

Oct 2022 - Jan 2024

Senior Business Systems Analyst, Peoplesoft Hcm 9.2

Athens, Georgia, United States

Techno-functional lead for PeopleSoft 9.2 HCM Manager Self Service, Employee Self Service, Recruiting, Onboarding, Profile Management, and ePerformance. • Lead large-scale OD efforts for Self-Service, Recruiting, and Performance Management from implementation and training through production support• Collaboration with all levels of the organization from executive leadership to end users • Mentor, coach, and lead a team of analysts and contractors in the support of PeopleSoft 9.2 HCM for core HR, Manager Self Service, Employee Self Service, Recruiting, Onboarding, Profile Management, and Performance Management• Develop training and documentation to support 100k+ users at 26 institutions • Develop system test cases and facilitate user acceptance testing Lead implementation on Careers Suite (Recruiting, Profile Management, and Manager Self Service) at 26 USG institutions. Support implementation of PS Recruiting for Georgia Institute of Technology faculty and Georgia Tech Research Institute (GTRI).

Aug 2020 - Oct 2022

Business Systems Analyst Iii, Peoplesoft Hcm 9.2

Athens, Georgia, United States

Techno-functional production support analyst and implementation lead for PeopleSoft 9.2 HCM Manager Self Service, Employee Self Service, Recruiting, Onboarding, and ePerformance. Lead self-service implementations for USG's four R1 institutions. Interim lead for recruiting, third-party integrations, profile management, and ePerformance.

Nov 2018 - Aug 2020

Business Systems Analyst Ii, Peoplesoft Hcm 9.2

Athens, Ga

Functional production support analyst for PeopleSoft HCM 9.2 Workforce Administration/Human Resources, Organization Development (position management), and Employee Self Service.

Feb 2017 - Nov 2018

Product Management Specialist, Software Resource & Services

Athens, Georgia Area

Manage software product life cycles, product marketing, and overall branding for Software Resource and Services using Netsuite ERP.

Jan 2016 - Jan 2017

Inventory And Purchasing Specialist, Software Resource & Services

Athens, Georgia Area

Maintain just in time inventory of licensed software and media to act as a re-seller on behalf of the University System of Georgia using Netsuite ERP.

Jul 2012 - Dec 2015

Procurement Specialist

Facilitate complex competitive solicitations for software and IT-related purchases, negotiate contract terms, and maintain appropriate timelines in compliance with the Georgia Procurement Manual. Obtained Georgia Certified Purchasing Associate credentials.My primary areas of focus in procurement at UGA were software and IT, pest control, relocation services, studies abroad, field research equipment, and consulting agreements. During my time here, I enthusiastically represented UGA at multiple vendor expos and the 2011 annual TAGM conference creating professional relationships that advanced the competitive processes for purchasing with the State of Georgia and informed suppliers of the skills to locate and participate in solicitations with state entities.

Oct 2008 - Jul 2012
Team & coworkers

Colleagues at ServiceNow

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3 education records

Katy Stephens Manley, M.Ed. education

Master Of Education, Adult Learning, Leadership, And Organization Development

The LLOD program of study emphasizes the theory and practice needed to strategically and holistically develop healthy, sustainable.

FAQ

Frequently asked questions about Katy Stephens Manley, M.Ed.

Quick answers generated from the profile data available on this page.

What company does Katy Stephens Manley, M.Ed. work for?

Katy Stephens Manley, M.Ed. works for ServiceNow.

What is Katy Stephens Manley, M.Ed.'s role at ServiceNow?

Katy Stephens Manley, M.Ed. is listed as Senior Success Architect | Public Sector SME at ServiceNow.

What is Katy Stephens Manley, M.Ed.'s email address?

AeroLeads has found 1 work email signal at @usg.edu for Katy Stephens Manley, M.Ed. at ServiceNow.

What is Katy Stephens Manley, M.Ed.'s phone number?

AeroLeads has found 1 phone signal(s) with area code 404 for Katy Stephens Manley, M.Ed. at ServiceNow.

Where is Katy Stephens Manley, M.Ed. based?

Katy Stephens Manley, M.Ed. is based in Athens, Georgia, United States while working with ServiceNow.

What companies has Katy Stephens Manley, M.Ed. worked for?

Katy Stephens Manley, M.Ed. has worked for Servicenow, Board Of Regents Of The University System Of Georgia, and The University Of Georgia.

Who are Katy Stephens Manley, M.Ed.'s colleagues at ServiceNow?

Katy Stephens Manley, M.Ed.'s colleagues at ServiceNow include Anne Duparc, Varun Jaiswal, Surbhi Kochhar, Vishwa Shroff, Mba, and William Porter.

How can I contact Katy Stephens Manley, M.Ed.?

You can use AeroLeads to view verified contact signals for Katy Stephens Manley, M.Ed. at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Katy Stephens Manley, M.Ed. attend?

Katy Stephens Manley, M.Ed. holds Master Of Education, Adult Learning, Leadership, And Organization Development from The University Of Georgia.

What skills is Katy Stephens Manley, M.Ed. known for?

Katy Stephens Manley, M.Ed. is listed with skills including Purchasing, Customer Service, Process Improvement, Accounts Payable, Project Management, Microsoft Office, Higher Education, and Contract Management.

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