Katy Stephens Manley, M.Ed.

Katy Stephens Manley, M.Ed. Email and Phone Number

Senior Success Architect | Public Sector SME @ ServiceNow
santa clara, california, united states
Katy Stephens Manley, M.Ed.'s Location
Athens, Georgia, United States, United States
Katy Stephens Manley, M.Ed.'s Contact Details

Katy Stephens Manley, M.Ed. work email

Katy Stephens Manley, M.Ed. personal email

n/a

Katy Stephens Manley, M.Ed. phone numbers

About Katy Stephens Manley, M.Ed.

I believe in creating strong relationships with customers and peers through action learning and systems thinking. I have more than 15 years of experience in leadership, mentoring, training, and organization development in IT. My goal is to leverage my problem-solving skills and change management experience with my knowledge of adult learning, leadership, and organization development practice to help organizations and individuals build a positive impact on business. By vocation, I am a techno-functional IT analyst with experience performing complex data analysis, mentoring peers and colleagues, developing support tools, and leading teams to success. I am also a highly skilled executive leadership coach. My graduate research explored how executive coaching can foster psychological safety in the workplace and develop appropriate leadership interventions to help individuals and organizations thrive.

Katy Stephens Manley, M.Ed.'s Current Company Details
ServiceNow

Servicenow

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Senior Success Architect | Public Sector SME
santa clara, california, united states
Website:
servicenow.com
Employees:
13421
Katy Stephens Manley, M.Ed. Work Experience Details
  • Servicenow
    Senior Success Architect - Public Sector | Customer Success
    Servicenow Jan 2024 - Present
    Georgia, United States
    Customer success and business strategist helping state and local government and education (SLED) customers achieve business outcomes and value realization through digital transformation on the NOW Platform.
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  • Servicenow
    Customer Success Manager - Hcls And Sled | Customer Success
    Servicenow Oct 2022 - Jan 2024
    Remote
    Customer Success Manager | Customer Outcomes - Healthcare, Life Sciences, State and Local Government, and Education. Lead specialized, post-sale teams for Impact Advanced accounts to accelerate customers' time to value and ensure they achieve business outcomes.
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  • Board Of Regents Of The University System Of Georgia
    Senior Business Systems Analyst, Peoplesoft Hcm 9.2
    Board Of Regents Of The University System Of Georgia Aug 2020 - Oct 2022
    Athens, Georgia, United States
    Techno-functional lead for PeopleSoft 9.2 HCM Manager Self Service, Employee Self Service, Recruiting, Onboarding, Profile Management, and ePerformance. • Lead large-scale OD efforts for Self-Service, Recruiting, and Performance Management from implementation and training through production support• Collaboration with all levels of the organization from executive leadership to end users • Mentor, coach, and lead a team of analysts and contractors in the support of PeopleSoft 9.2 HCM for core HR, Manager Self Service, Employee Self Service, Recruiting, Onboarding, Profile Management, and Performance Management• Develop training and documentation to support 100k+ users at 26 institutions • Develop system test cases and facilitate user acceptance testing Lead implementation on Careers Suite (Recruiting, Profile Management, and Manager Self Service) at 26 USG institutions. Support implementation of PS Recruiting for Georgia Institute of Technology faculty and Georgia Tech Research Institute (GTRI).
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  • Board Of Regents Of The University System Of Georgia
    Business Systems Analyst Iii, Peoplesoft Hcm 9.2
    Board Of Regents Of The University System Of Georgia Nov 2018 - Aug 2020
    Athens, Georgia, United States
    Techno-functional production support analyst and implementation lead for PeopleSoft 9.2 HCM Manager Self Service, Employee Self Service, Recruiting, Onboarding, and ePerformance. Lead self-service implementations for USG's four R1 institutions. Interim lead for recruiting, third-party integrations, profile management, and ePerformance.
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  • Board Of Regents Of The University System Of Georgia
    Business Systems Analyst Ii, Peoplesoft Hcm 9.2
    Board Of Regents Of The University System Of Georgia Feb 2017 - Nov 2018
    Athens, Ga
    Functional production support analyst for PeopleSoft HCM 9.2 Workforce Administration/Human Resources, Organization Development (position management), and Employee Self Service.
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  • Board Of Regents Of The University System Of Georgia
    Product Management Specialist, Software Resource & Services
    Board Of Regents Of The University System Of Georgia Jan 2016 - Jan 2017
    Athens, Georgia Area
    Manage software product life cycles, product marketing, and overall branding for Software Resource and Services using Netsuite ERP.
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  • Board Of Regents Of The University System Of Georgia
    Inventory And Purchasing Specialist, Software Resource & Services
    Board Of Regents Of The University System Of Georgia Jul 2012 - Dec 2015
    Athens, Georgia Area
    Maintain just in time inventory of licensed software and media to act as a re-seller on behalf of the University System of Georgia using Netsuite ERP.
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  • The University Of Georgia
    Procurement Specialist
    The University Of Georgia Oct 2008 - Jul 2012
    Facilitate complex competitive solicitations for software and IT-related purchases, negotiate contract terms, and maintain appropriate timelines in compliance with the Georgia Procurement Manual. Obtained Georgia Certified Purchasing Associate credentials.My primary areas of focus in procurement at UGA were software and IT, pest control, relocation services, studies abroad, field research equipment, and consulting agreements. During my time here, I enthusiastically represented UGA at multiple vendor expos and the 2011 annual TAGM conference creating professional relationships that advanced the competitive processes for purchasing with the State of Georgia and informed suppliers of the skills to locate and participate in solicitations with state entities.
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Katy Stephens Manley, M.Ed. Skills

Purchasing Customer Service Process Improvement Accounts Payable Project Management Microsoft Office Higher Education Contract Management Budgets Training Leadership Time Management Being Awkward Procurement Social Media Marketing Presentation Development Netsuite Communication Skills Staff Development Written And Oral Presentation Skills Making People Uncomfortable System Administration Online Marketing Product Marketing Sciquest Project Implementation Peoplesoft Hcm Business Process Improvement Data Analysis Business Analysis Analytical Skills Problem Solving It Project Implementation End User Training Production Support

Katy Stephens Manley, M.Ed. Education Details

Frequently Asked Questions about Katy Stephens Manley, M.Ed.

What company does Katy Stephens Manley, M.Ed. work for?

Katy Stephens Manley, M.Ed. works for Servicenow

What is Katy Stephens Manley, M.Ed.'s role at the current company?

Katy Stephens Manley, M.Ed.'s current role is Senior Success Architect | Public Sector SME.

What is Katy Stephens Manley, M.Ed.'s email address?

Katy Stephens Manley, M.Ed.'s email address is ka****@****usg.edu

What is Katy Stephens Manley, M.Ed.'s direct phone number?

Katy Stephens Manley, M.Ed.'s direct phone number is (404) 962*****

What schools did Katy Stephens Manley, M.Ed. attend?

Katy Stephens Manley, M.Ed. attended The University Of Georgia, Georgia Southwestern State University, The University Of Georgia.

What are some of Katy Stephens Manley, M.Ed.'s interests?

Katy Stephens Manley, M.Ed. has interest in Children, General Outdoorsy Activities, Civil Rights And Social Action, Marketing, Inventory Management, Education, Environment, Building Client Relationships, Science And Technology, Human Rights.

What skills is Katy Stephens Manley, M.Ed. known for?

Katy Stephens Manley, M.Ed. has skills like Purchasing, Customer Service, Process Improvement, Accounts Payable, Project Management, Microsoft Office, Higher Education, Contract Management, Budgets, Training, Leadership, Time Management.

Who are Katy Stephens Manley, M.Ed.'s colleagues?

Katy Stephens Manley, M.Ed.'s colleagues are Andrew Och, Mengming Luo, Danielle Pitcoff, M.ed., Pmp, Ashish Bansal, Chris Halsted, Volker Hepp, Jacob Hildebrand.

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