Kyle Mccoy Email and Phone Number

Describe your position

• Evaluated medical billing and property estimates.• Maintained claim inventory ownership, providing a consistent level of customer service to all parties.• Settled bodily injury and property damage claims.

• Developed process tools to aid in calculations and limit information gaps.• Directed implementation training for new business site staff in Oregon.• Created procedural manuals used for department training and auditing.• Led process improvement and implementation projects, creating efficiencies and reducing operating costs.• Supported agencies with personal lines policy processing and billing transactions.• Headed department focus groups for transaction improvement.• Selected as peer mentor and advisor, overseeing the development of two customer service teams• Completed Six Sigma Yellow and Green Belt certification.