Kevin Shannon Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Lancaster, Tx

Oversaw day to day operations and productivity of Network Engineering and IT Operations teams. Fostered work environment balanced between professional development, technology advancement, and maximizing user experience. Spearheaded strategic planning, system upgrades, capacity management, and process improvements. Secured operations with robust and resilient network infrastructure. KEY COMPETENCIES: INFRASTRUCTURE CAPACITY PLANNING, SERVICE CONTINUITY, EXECUTIVE MANAGEMENT, ISUPGained $1M+ in annual savings by installing more cost-effective backbone network● Developed strategy to lend support to organization’s segmentation efforts and deliver savings● Identified optimal network infrastructure to begin installation and testing● Swapped out, upgraded significant number of NEs to increase stability and reliability

Dallas-Fort Worth Metroplex

Managed overall engineering of US carrier network. Recruited, developed, and coached high performing teams. Owned entire quality system, design process, and technical success. Analyzed operational inefficiencies to devise actionable solutions and translate strategy to effective action. Maintained strong working relationships with vendors, industry partners, and key stakeholders. Stayed abreast of industry changes to ensure regulatory compliance and utilization of cutting-edge technologies, methodologies.

Dallas/Fort Worth Area

Played pivotal role in architecture, design, implementation, capacity, and upgrade paths of a combined carrier class US telecom, US E911 and Global Enterprise networks. Managed international team of 40+ directors, managers, and principal reports. Analyzed organization’s network requirements to direct installation and parameterization of equipment and software.KEY COMPETENCIES: BUDGET & COST MANAGEMENT, EFFICIENCY, DATA ANALYSIS, PRODUCTIVITY, LEADERSHIP, INITIATIVEDelivered savings of $400M over 10 years with effective cost management and redundancy removal● Identified staffing gaps and quickly identified and recruited key staff swiftly using my network● Designed infrastructures, engineering, and configurations to ensure billing/function and capacity● Streamlined and reduced extraneous infrastructure to control costs and add to the savingsKEY COMPETENCIES: CONSISTENCY, RELIABILITY, PROFESSIONALISM, NETWORK INFRASTRUCTURE, COLLABORATIONEnsured uptime of critical Intrado Life & Safety systems by upgrading 90% of telecom infrastructure● Identified with engineering staff crucial equipment, vendor selection and pricing● Interfaced with executive leadership and stakeholders to identify funds, and procure equipment and services● Coordinated with key stakeholders to plan and execute transition of US E911 services onto new infrastructureKEY COMPETENCIES: LEADERSHIP, RECRUITING, MENTORING, COACHING, ONBOARDING, PROBLEM SOLVING, PRESENTATIONFortified organizational capacity by recruiting, developing, and mentoring 4 principal staff● Reviewed operations to recognize need for additional, critical staff● Presented findings to leadership to gain approval and initiate recruitment cycle● Provided candidates with extensive coaching to ensure onboarding of highest standards

Dallas–Fort Worth Metroplex, Texas, United States

Oversaw telecom teams responsible for US national TDM and VOIP networks. Ensured organization services and results met high standards, provided technical and leadership support, and built positive relationships with internal and external parties. Developed and enforced network security procedures and Secured compliance with industry standards and regulatory bodies. Hired as manager. Promoted to director in 2 years.KEY COMPETENCIES: CROSS-FUNCTIONAL TEAM LEADERSHIP, VISION, INITIATIVE, STAFF SUPPORT & MORALELed engineering team responsible for $70M-$80M in revenues with deep subject matter expertise, strong leadership● Leveraged deep knowledge of telephony and telecommunications networks to quickly adapt to challenges● Communicated with staff to maintain strong morale, address concerns, and provide effective coaching● Collaborated with internal teams, external stakeholders to ensure utmost quality of services, operations

As a member of the Executive Team; I was the strategic and tactical leader of Access One’s voice, data, transport, network planning, provisioning and Information Technology organizations. Worked with department heads in driving Access One’s vision and mission.· Lead the development of new products and services, vendor management reducing Access One’s capital expense by 30%.· Designed more cost effective transport architecture to reduce network expense, managed vendors (ISP, IXC, CPE, Transport) to reduce cost of goods sold and increased network stability, reliability and security. Increased access billing revenue 30%.· Demonstrated strong customer focus, both internal and external

Responsibilities included traffic engineering, management of complex and customer translations personnel, last tier of trouble isolation and resolution before manufacturer is engaged, new product releases, cost savings initiatives, business process management and internal training of other departments (Installation and Network Management) to better serve our customers with more experience during turn-up and after hours. · Designed and negotiated the initial interconnection arrangement, POI selection as well as generated Rating Matrices to build the very complex Chicago market into the initial switch load. · Worked with internal peers to help cross-train and streamline procedures and practices thus speeding up time from receipt of order to translation of order. · Tracked switch health, capacity management, switch resource management, · Budgeting for capital expense, PO creation and negotiations with manufacturers on goods and services. · Successfully lead the team to install, integrate and test our Alcatel-Lucent 5010 compact switch spanning all departments; sales, marketing, billing, revenue assurance, mediation, provisioning and switch operations. · Member of the Feature Server RFP process as well as integration of the purchased Broadsoft platform; integral part of the successful deployment of CIMCO’s first facility based infrastructure launch using the Alcatel-Lucent 5-ESS switch

Responsibilities spanned several disciplines and provided the overall technology management of the local networks. Expertise in network interconnection arrangements for both transport and switching (including SS7); network distribution arrangements for both transport and collocation; capacity and traffic engineering, and network-based services and switch-based features. LEC liaison for all network issues, planning of new markets, managing the growth and evolution of existing markets, and internal source of technical expertise for all of Allegiance Telecom, Inc. networks in Qwest’s 13 state territory, Bell South Miami as well as the SWB Dallas, Houston, Austin and San Antonio markets totalling 13 switch nodes.

Responsible for call processing, switch Office Dependent Data design, 2nd level translations support, ConnectVu liason for Network Translations, new employee translations training and Team Lead for the West half of Allegiance Telecom, Inc. Network Translations with supervision of 4 employee’s and 8 switches. Technical point of contact for ILEC routing escalations throughout Pacific Bell, Southwestern Bell, GTE held territories in Texas and California and Ameritech in Illinois. Performed as one of the 2 liason’s to Lucent Technologies Software Engineering group where we created Allegiance Telecom, Inc.’s standard for switch translations.

Responsible for call processing, trouble-shooting, new routing features implementation, inter-system networking, inter-system handoffs and translations design for the six Autoplex systems in Texas, Louisiana, Oklahoma and Missouri. Received the presidents team award for my contribution to the TDMA digital and ISUP launch. Received the President’s Team Award for my contribution to the Equal Access Project.

Education record

Education record