Daniel Knox Email & Phone Number

San Diego, California, United States

I am the highest-level troubleshooting resource for technical support and field service engineer teams. I work on cases for high-priority customers, including troubleshooting and understanding applications, software, firmware and hardware issues. To expedite this process, I have programmed hardware diagnostics that supplement the normal troubleshooting methods. I have developed training programs and trained over 100 Field engineers across 7 product lines across North America, Europe and Asia. I have experience writing technical documents both for customers as well as writing service manuals. I have published 5 distinct manuals for my product lines. I have been a leader as part of new product development and have completed 2 full development cycles for new product launches. As a supervisor I lead a team of 3 engineers spanning North America, Europe, and Asia utilizing Danaher best practices to lead a successful team supporting a global service organization.

San Jose

I ensure the global service team has the latest information and tools; this includes training, writing service manuals, field service bulletins, and customer memos. I work with the field and in house teams to troubleshoot challenging repairs and customer issues. I onboard new product support engineers and have taken a mentorship role. I am part of a design team developing micro-plate readers. I coded and now maintain diagnostic software and databases to streamline our service processes.

Greater San Diego Area

As a field engineer, I primarily covered the West coast of the US repairing and performing standard maintenance on Molecular Devices' product line. My area of expertise was plate readers (SpectraMax Line) and imaging devices (FLIPR and IXM). The services I offered ranged from routine calibrations to multi-day instrument repair/refurbishment. In the field, I worked with a high degree of autonomy engaging directly with customers from biotech and health-related institutions.

Greater San Diego Area

I was a project lead responsible for a team of 6 scientists. I was responsible both for the organization and development of our new platform as well as developing my own assays. The assays I was working on were the most sensitive assays the company had developed to date. My duties included experimental design, data analysis, data organization, writing SOP's, and team management.

Santa Barbara, California Area

I worked on how active fluctuations in the structure of DNA may influence how transcription occurs in prokaryotic cells. In order to do this we were trying to study an in vitro model for DNA nuceloids. The development of this model is the focus of my current research.I also spent some time studying how DNA hydro-gel formation occurs in real time using a microfluidic channel and time lapse microscopy.

Carlsbad San Diego

Studied iron overload treatment as well as liver regeneration through antisense technology. Worked with lab animals as test subjects.

Master Of Engineering (Meng), Bioengineering And Biomedical Engineering, 3.84

Bachelor Of Science (Bs), Chemical Engineering, 3.51