Kim Schutter Email & Phone Number

Utrecht, Netherlands

Nijmegen En Omgeving, Nederland

Responsible for process improvements regarding Billing, Collection and Payments: Drafting requirements and reaching agreement with the operation and technical parties. General support to the operation (internal and offshore outsource partners) and IT in the execution of operational tasks, incidents and projects. Development of Ziggo invoice layout.

Eindhoven, North Brabant, Netherlands

Provide input to backlog refinement activities, ensuring that business objectives are understood and agreed to by key stakeholders of the train, including the Release Train Engineer (RTE), Product Management, and System Architects. Prepare and communicate the business context, including Milestones and significant (external) dependencies. Participate in.

Nijmegen Area, Netherlands

Responsible for correct processing of the work by Billing & Order to perform fulfillment, according to the agreed service levels and quality standards. Provide support in case of incidents, problem areas and projects. Contributing to the outsourcing of activities and general monitoring and support of the outsource partner (s). Mediating between IT and the.

Nijmegen Area, Netherlands

Responsible for correct processing of the work by Billing & Order to perform fulfillment, according to the agreed service levels and quality standards. Provide support in case of incidents, problem areas and projects. Contributing to the outsourcing of activities and general monitoring and support of the outsource partner (s). Mediating between IT and the.

Amsterdam Area, Netherlands

In cooperation with the Manager Projects and Deployment to coordinate and/or pursuit patches rate changes and service requests. Creates test plans, provides support for the testing of patches / rate changes and validates the results. Improves the knowledge of B&C systems and processes to employees within the B&C department or department wide..

Amsterdam Area, Netherlands

Analyzing trends in usagereports, controls the entire process from registration to charging of usage for ensuring regular and accurate billing according to schedule, pricing plans and campaigns, coordinate billing runs with IT support teams (PST) and print vendor using billrunentryforms; supply of leaflets and mailings for invoices to printvendor; random.

Nijmegen Area, Netherlands

Identify and escalate a negative trend in orderstatuses; Taking appropriate actions to ensure the correct R2I ratio; Having an active contribution to the quality of service such as identifying and acting on comments on the quality of the resources made available; Replacement of the supervisors during their absence; training / coaching on the job of agents.

Transfering calls of internal and external customers.

Utrecht Area, Netherlands

Responsible for achieving pre-agreed results, reporting to manager collection, customer-friendly handling of telephone calls, Resolves customer issues and providing adequate recording of complaints. Providing correct and complete information by telephone or letter. Perform all duties in accordance with the quality and prescribed methods.

Bachelor

Havo