Responsible for process improvements regarding Billing, Collection and Payments: Drafting requirements and reaching agreement with the operation and technical parties. General support to the operation (internal and offshore outsource partners) and IT in the execution of operational tasks, incidents and projects. Development of Ziggo invoice layout including determination of associated XSD.Key activities:Project coordinator B&CMonitoring of KPI/SLA/ATHQuality checksProcess improvementCommunication (within the company and with 3rd parties)Progress reports and general updates

Provide input to backlog refinement activities, ensuring that business objectives are understood and agreed to by key stakeholders of the train, including the Release Train Engineer (RTE), Product Management, and System Architects. Prepare and communicate the business context, including Milestones and significant (external) dependencies. Participate in multiple events to review and adjust scope, resolve problems and compromise as necessary while focusing on scope, quality, deployment options, release, and market considerations.

Responsible for correct processing of the work by Billing & Order to perform fulfillment, according to the agreed service levels and quality standards. Provide support in case of incidents, problem areas and projects. Contributing to the outsourcing of activities and general monitoring and support of the outsource partner (s). Mediating between IT and the operation. Translate business requirements into technical requirements. See the Billing & Collection Specialist for additional tasks/content. Key activities:Monitoring of KPI/SLA/ATHQuality checksProcess improvementCommunication (within the company and with 3rd parties)Progress reports and general updates

Responsible for correct processing of the work by Billing & Order to perform fulfillment, according to the agreed service levels and quality standards. Provide support in case of incidents, problem areas and projects. Contributing to the outsourcing of activities and general monitoring and support of the outsource partner (s). Mediating between IT and the operation. Translate business requirements into technical requirements. See the Billing & Collection Specialist for additional tasks/content. Key activities:Monitoring of KPI/SLA/ATHQuality checksProcess improvementCommunication (within the company and with 3rd parties)Progress reports and general updates

In cooperation with the Manager Projects and Deployment to coordinate and/or pursuit patches rate changes and service requests. Creates test plans, provides support for the testing of patches / rate changes and validates the results. Improves the knowledge of B&C systems and processes to employees within the B&C department or department wide. Identifiesunderlying problems and improvements which can reduce the number of customer complaints; Provides incident management for non-standard rate changes and incidents. Initiates changes or issues with communication to all concerned / impacted. Provides input to the Product Pricing Manager for report on incidents, changes and UAT for the management team of B&C, project managers and supervisors. Maintains and ensures procedures and documentation for user testing; Supports non-standard activities, incidents. Preforms Bill runs specific checks and analyzes the billing system. Maintains account management administration and assesses new account applications, amendments and delete accounts with respect to access and credit rights, designs and maintains training materials; facilitates B&C related (introductory) courses both inside and outside B&C; Performs work in accordance with SOX guidelines;Is involved in all major projects for B&C, provides expertise and support during UAT.

Analyzing trends in usagereports, controls the entire process from registration to charging of usage for ensuring regular and accurate billing according to schedule, pricing plans and campaigns, coordinate billing runs with IT support teams (PST) and print vendor using billrunentryforms; supply of leaflets and mailings for invoices to printvendor; random checks on individual bills for ensuring regular and accurate billing according to plan, price plans and campaigns; adding missing rates and customer data, solicit other departments such as marketing and sales, ensuring proper accounting of product, customer and contract details; Apply credits for individual or multiple customer(s); correcting financial and customer data, contact customers to ensure closure; Prevent problems or solve billing problems quickly and accurately; Improves the knowledge of B&C systems and processes to employees within the B&C department or department wide. Identifies underlying problems and improvements which can reduce the number of customer complaints; Performs work in accordance with SOX guidelines.

Identify and escalate a negative trend in orderstatuses; Taking appropriate actions to ensure the correct R2I ratio; Having an active contribution to the quality of service such as identifying and acting on comments on the quality of the resources made available; Replacement of the supervisors during their absence; training / coaching on the job of agents in the installation/provisioning processes for all products; Providing correct and relevant reports; collect and analyze information about potential outages or system failures.

Transfering calls of internal and external customers.

Responsible for achieving pre-agreed results, reporting to manager collection, customer-friendly handling of telephone calls, Resolves customer issues and providing adequate recording of complaints. Providing correct and complete information by telephone or letter. Perform all duties in accordance with the quality and prescribed methods.