Komla Ayite Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Orchestrated several scrum teams to successfully deliver post-adjudication products as a key component of a comprehensive digital transformation program, ensuring strict alignment with strategic objectives and business imperatives. Utilized technical expertise and market insights to define product roadmaps, prioritize features, and ensure seamless integration with existing systems and platforms

Greater Minneapolis-St. Paul Area

Partnered with Business and Technology leaders to optimize performance of technology solutions within assigned operational capabilities portfolio. As a liaison between business units and technical teams, facilitated effective communication and alignment on technology portfolio initiatives, bridging operational processes with technology solutions. Analyzed cross-functional business practices in collaboration with system experts to deploy technology improvements, ensuring regulatory compliance and addressing business challenges, while also reviewing proposed project requirements to ensure alignment with business needs

Greater Minneapolis-St. Paul Area

Partnered with Business and Technology leaders to optimize performance of technology solutions within assigned operational capabilities portfolio. As a liaison between business units and technical teams, facilitated effective communication and alignment on technology portfolio initiatives, bridging operational processes with technology solutions. Analyzed cross-functional business practices in collaboration with system experts to deploy technology improvements, ensuring regulatory compliance and addressing business challenges, while also reviewing proposed project requirements to ensure alignment with business needs

Greater Minneapolis-St. Paul Area

Directed a team of Product analysts in managing product operations post-implementation, ensuring alignment with sales and marketing objectives, and optimizing cost-efficiency. Developed and monitored metrics to uphold operational excellence, resolving escalated issues promptly to meet client needs and enhance customer satisfaction. Engaged in industry workshops to stay informed on trends, providing strategic recommendations to executive leadership, while also managing department budget, staff performance, and project prioritization for current and future initiatives

Greater Minneapolis-St. Paul Area

- Led the development of requirements, specifications, workflows, processes, test cases and recommendations for product development, system enhancements, client implementations, regulatory and industry directives, and process improvement initiatives. - Partnered with Information Technology representatives and business stakeholders to ensure design ideas are effectively put into production by working through the project lifecycle of planning, executing, implementing, and measuring results.

Perform RxCLAIM testing of major system releases and of on-going patch applications. Review results of regression testing. Test security logicals pre and post system upgrade. Utilize RxExpress for pharmacy submission testing. Perform post installation review of functionality immediately following system upgrades.

Greater Omaha Area

- Monitored Customer Service Professionals to ensure high quality service- Developed and coached direct reports to systematically assure the highest possible quality and the lowest possible data entry error factor. - Provided leadership to contact center in the areas of problem resolution to yield highest customer satisfaction

Master Of Science (Ms), Business/Managerial Economics

Minor in MBA

Bachelor Of Science (B.S.), Management Information Systems