Konstantin Kuznetsov Email & Phone Number

Toronto, Ontario, Canada

- Providing consultation of required solution, installation, identification, analyze, troubleshoot, issue resolving, and disaster recovery solution;- Updating, tracking and analysing service tickets in a timely manner, identifying a root cause, creating Root Cause Analysis (RCA) reports, and follow a workaround or possible solution for system improvement;- Documenting and tracking of equipment or component failure, repair, replacerment, installation, decommission and removal;- Providing the company and customer Servers, SANs installation, maintenance in datacenters;- Providing complex technical information and instructions translating into a simple customer-friendly non-technical language.- On-site Installation, maintenance, troubleshoot, backup and L3 support of enterprise environment like:> IBM SAN FlashSystem/StoreWize v5000,v7000,v9000;> Cybernetics Virtual Tape Library (VTL);> Veeam v11/v12 Backup and Replication;> VMware vSphere, vCenter 6.5/6.7/7.0/8.0;> Hyper-V 2012R2/2016/2019;> ProxMox v7.1; v8.0> Windows Server 2012R2/2016/2019/2022, Windows 10/11;> Microsoft AD, GPO;> Linux Red Hat / CentOS 6.8 - 8.1; > Linux Ubuntu 16.04 - 22.04;> Monitoring system, i.e Nagios XI for hybrid environment;> Cloud Azure and hybrid environment, Azure AD;> o365 Cloud;> TCP/IP: DNS/ DHCP/ POP/ SMTP/ IMAP/ NTP/ NAS/ SAN / FTP / SFTP / NFS;- Providing L3 Technical Support for enterprise Customers;- Familiar with datacenter enviroment: installation, cable orginizing, mainatance.

Toronto, Canada

- Providing L3 Technical Support of Asigra Cloud Backup solution for enterprice Customers by phone, with a remote access system, by e-mails, with conference calls;- Providing an advice of required solution, installation, identification, analyse, troubleshoot and issue resolving;- Updating, tracking and analysing service tickets in a timely manner, identifying a root cause, creating Root Cause Analysis (RCA) reports, and follow a workaround or possible solution for system improvement;- Updating customer-facing documentation, knowledge base, and integration guides;- Working together with Product, Developer, QA teams, participating and following up releases, updates, hotfixes, tests and roadmap sharing;- Taking part in mentoring junior teammates by sharing technical expertise and best communication practices;- Providing complex technical information and instructions translating into a simple customer-friendly non-technical language.- Providing remote customer support of Asigra backup system for: > Asigra servers running on Windows, Linux, Mac Operating Systems - support, troubleshoot and recovery; > Asigra servers MS SQL, PostgreSQL databases - support, migration, recovery; > Asigra Converged Data Protection Appliance (1U/2U/4U SuperMicro hardware) running on FreeBSD v10/v11 - support, trouleshoot, recovery; > ThrueNAS/FreeNAS appliance backup solution support.- On-site and remote maintenance, troubleshoot, backup on the following test enterprise environment: > VMware vSphere v.5.5/6.0/6.5/6.7; > Hyper-V 2012/2012R2/2016/2019; > Windows Server 2008R2/2012R2/2016/2019/ Windows 10; > Linux Red Hat / CentOS 6.8 - 8.1; SuSE 11, 12; > TCP/IP : DNS/ DHCP/ POP/ SMTP/ IMAP/ NTP/ NAS/ SAN / FTP / SFTP / NFS.

Toronto, Canada Area

• Windows Server 2003/2008/2008R2/SBS2011/2012 deployment and maintenance;• Windows desktop XP/ 7/ 8/ 8.1 / 10 installation and support;• Virtual Systems deployment and support of Hyper-V, Citrix XenServer 5.6/6.1, VMware 4.x/5.x, SCVMM 2008R2/ 2012/; P2V/ V2V Migration; VDI Deployment on 2X, VDI-in-a-BOX;• Linux installation: Ubuntu 11.04/11.10, Debian 6.0, SuSE 11;• MacOS X support;• Deployment and support Active Directory/ Group Policy/ IIS/ WSUS/ iSCSI/ RDP;• Deployment, support and troubleshoot TCP/IP: DNS/ DHCP/ POP/ SMTP/ IMAP/ NTP/ WiFi/ NAS/SAN, SIP;• Installation and maintenance of HP ProLiant, Dell PowerEdge 1U/2U servers running Linux and Windows Server OSs;• Datacentre operation: rack-mounted servers, storages and switches support;• Deployment of Thin Client Devices based on Linux/ Windows Embedded; • Mobile devices running on Android, iOS and Blackberry maintenance,• Maintenance of Antivirus systems AVG, Kaspersky; Sophos;• Support Backup solutions running on BackupExec 2010/2012, Windows Server Backup;• Installation, configuration and suport Sophos, Fortinet, CheckPoint routers;• Install and support SIP VoIP.

Toronto, Ontario, Canada

• Supported Windows Server 2008.• Installed and implemented scheduled upgrades for Windows XP/ 7.• Deployed and maintained security policies.• Deployed TCP/IP network with DNS, DHCP, POP, SMTP and NAT services.• Installed and supported Microsoft Office XP/2010 enviroment.• Network maintenance, optimization and troubleshooting.

My general responsibilities were:Installed, configured and supported Novell Netware Servers, Microsoft Servers and Desktops.Performed Scheduled Backup.Planned and implemented Upgrade. Installed and supported Printers and Peripherals.Installed, configured and supported Network Hardware.Supported Branch-wise Software. Provided support and training to individuals and end users.

Master, Radio And Electronics

Upgrade, Integrated Systems Of Information Security