Representative, Technical Support 2
Current- Monitors and troubleshoot video conference meetings- Monitors and troubleshoot video devices via online tool- Analyze and create and monthly production reports for the management team
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@avispl.com
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1 phone found area 720
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LinkedIn matched
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Kou Xiong is listed as Representative, Technical Support 2 at AVI-SPL, a with 2539 employees, based in Commerce City, Colorado, United States. AeroLeads shows a work email signal at avispl.com, phone signal with area code 720, and a matched LinkedIn profile for Kou Xiong.
Kou Xiong previously worked as Customer Advocate at Alpine Access and Photographer at Lifetouch. Kou Xiong holds Professional Photography, Photography from Pickens Technical College.
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AeroLeads found 1 current-domain work email signal for Kou Xiong. Compare company email patterns before reaching out.
Dynamic office professional with proven ability to solve problems, research and analyze large sets of data, provide excellent customer support and work collaboratively in different situations. Excellent verbal and written communications skills. Advanced knowledge of Microsoft Excel and VBA (Visual Basic for Applications). Proficient in using MS Office applications.
Listed skills include Business Analysis, Analysis, Microsoft Office, Data Analysis, and 18 others.
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A career timeline built from the work history available for this profile.
Westminster, Co
- Monitors and troubleshoot video conference meetings- Monitors and troubleshoot video devices via online tool- Analyze and create and monthly production reports for the management team
Denver, Co
- Worked as a customer advocate - specialist for TMG Health project- Understands procedures for IL Blue Cross Blue Shield Medicare and Medicaid Health Plans- Assist and resolve customers' health plan concerns
Westminster, Co
- Photographed staffs and students from Pre-K to 12th Grade- Processed School IDs and troubleshoot printing issues- Informed Parents, Students, and Teachers of package deals- Handled daily orders
Wheat Ridge, Co
- Oversees a team of two- Oversees and manage inventory flow- Assist customer with questions/concerns regarding products- Manage and report on business assets
Broomfield, Co
- Manage daily call center queue workflow by setting up employee profile and queue schedule according to the queue’s requirement within the Aspect Workforce Management application. Monitor and track associates’ queue activities by utilizing the Canvas and RealTime Adherence applications.- Analyze statistical data to forecast the number of required staff by utilizing Excel formulas to calculate statistical data and display it in charts and Pivot Tables.- Create and develop Excel based reports to allow upper managements to oversee the queue’s requirement.- Communicate and resolve queue based issues with line of business
Broomfield, Co
- Created and developed Excel based tools to help production teams enhanced their quality and performances by allowing associates to use the correct opening, closing, and documenting verbiage.- Created and developed Excel based reports for management teams to oversee their production teams’ qualities and performances.- Wrote and executed SQL queries within Microsoft SQL Server to pull data along with Excel VBA macros for automation of daily business report.- Utilized advanced Excel formulas to calculate statistical information and displayed it in charts, Pivot Tables and customized PowerPoint presentations.
Broomfield, Co
- Received inbound calls from client’s customers. Researched and addressed client’s customer’s concern within 48 Hours.- Communicated and resolved client’s customer’s concern with client’s internal line of business.
Lakewood, Co
- Analyzed billing traffic for daily usages- Created and managed client invoices- Communicated and assisted clients by email and phone.
Lakewood, Co
- Responsible for call features requested by clients, including, but not limited to creating and editing audio copies of calls using Goldwave and attendance roster in an Excel based report.- Utilized the postage machine for hard copy features.- Communicated and assisted clients by email and phone.
Lakewood, Co
- Answered inbound call and accurately placing the caller into the correct conference room.
Other employees you can reach at avispl.com. View company contacts for 2539 employees →
Darrien Ayala Eava
Colleague at Avi-SplUnited States
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CP
Christopher Peña
Colleague at Avi-SplNew York, United States
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MO
Mahir Onur Penez
Colleague at Avi-SplVancouver, British Columbia, Canada
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JM
Jane M. Hill
Colleague at Avi-SplSt Paul, Minnesota, United States
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Gregory Eales
Colleague at Avi-SplConcord, North Carolina, United States
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AB
Andy Blumreich
Colleague at Avi-SplLongmont, Colorado, United States
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SC
Servando Careaga
Colleague at Avi-SplHollywood, Florida, United States
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Tynan Taylor
Colleague at Avi-SplLeominster, Massachusetts, United States
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MP
Michael Perry
Colleague at Avi-SplGreater Boston, United States
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Bryen Savard
Colleague at Avi-SplQuébec, Quebec, Canada
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Activities and Societies: District (Photography Contest) Competition, CO State Photography Competition, PND Nationwide Spring 2011 Photo.
Activities and Societies: NTC Upward Bound, Multi-cultural Choir
Quick answers generated from the profile data available on this page.
Kou Xiong works for AVI-SPL.
Kou Xiong is listed as Representative, Technical Support 2 at AVI-SPL.
AeroLeads has found 1 work email signal at @avispl.com for Kou Xiong at AVI-SPL.
AeroLeads has found 1 phone signal(s) with area code 720 for Kou Xiong at AVI-SPL.
Kou Xiong is based in Commerce City, Colorado, United States while working with AVI-SPL.
Kou Xiong has worked for Avi-Spl, Alpine Access, Lifetouch, Hi Up Glass Pipes & Cigarettes, and Urban Lending Solutions.
Kou Xiong's colleagues at AVI-SPL include Darrien Ayala Eava, Christopher Peña, Mahir Onur Penez, Jane M. Hill, and Gregory Eales.
You can use AeroLeads to view verified contact signals for Kou Xiong at AVI-SPL, including work email, phone, and LinkedIn data when available.
Kou Xiong holds Professional Photography, Photography from Pickens Technical College.
Kou Xiong is listed with skills including Business Analysis, Analysis, Microsoft Office, Data Analysis, Visio, Access, Leadership, and Team Building.
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