Kristen Piña Flores Email & Phone Number

Austin, TX, US

Austin, TX, US

• Oversee strategic execution for the Community and Advocacy functions. Enhance user engagement and foster customer relationships by managing a community platform serving 200K+ users. Collaborate and strategize with.
• Attracted 30,000+ new users, grew brand presence, and increased lifetime spend by 150% by enhancing customer lifecycle programs and customizing customer nurture content.
• Increased unique community user engagement by 3%, encouraging knowledge sharing, interaction, and dialogue.
• Influenced $1.5 million in opportunity through cross-sell and upsell campaigns involving 800+ participants.
• Organized a virtual event with 2500+ participants and regional user group events of 75+ participants; regional events saw a 37% increase in registrations, generating $1.2 million in opportunity.
• Increased internal platform adoption by 175% by implementing comprehensive employee training.

• Served as onsite lead and primary point of contact for mixed-use events venue in a contract role. Coordinated 300+ events including weddings, corporate events, and business open houses. Oversaw event logistics and.
• Facilitated successful operations and expanded cross-selling opportunities through positive vendor relations.
• Ensured compliance with venue regulations.

Austin, Texas, United States

• Focused on advancing marketing initiatives to amplify community involvement and promote product offerings. Increased awareness and engagement in the community through strategic marketing efforts. Created marketing.
• Improved community ad space requests by 12% creating targeted Adobe Analytics reports identifying impactful promotion locations.
• Achieved 60% attendee rate for quarterly webcasts with technical evangelists, translating into $1.3 million in opportunities.
• Boosted engagement through revamped community content strategy and editorial content calendar to align with marketing and product organizations.
• Collaborated with multi-channel marketing departments to promote community programs and ensure editorial and blog content was promoted on social media platforms.
• Facilitated sales follow-ups by streamlining post-campaign outreach resources and analysis.

Austin, Texas, United States

• Led strategic initiatives to support product launches and brand events under the operations function. Coordinated cross-functional teams, managed large-scale and in-person events, and integrated new customer.
• Drove a $1.7 million opportunity through strategic planning of the annual virtual brand event.
• Managed an annual user group event, surpassing the registration goal by 156%.
• Managed webcast program for prospecting and customer marketing teams. Oversaw setup, calendar, and content capture from marketing managers.
• Seamlessly integrated an acquired service management community, expanding brand awareness and audience reach.
• Increased external feedback by collaborating with Marketing, Product Management, and Sales for quarterly product launch communications.

Austin, Texas, United States

• Began SolarWinds career in administrative capacity providing essential support services for 800+ employees. Responsibilities included office administration, event planning, and liaising with vendors to ensure smooth.
• Streamlined operations for a 3-person team, optimizing workload distribution and service delivery.
• Managed office projects and vendor relations, ensuring cost-effective and timely completion.

Supported legal team in preparing legal documents and filing grievances.