Krisan Marc Villalba Email & Phone Number

Raleigh, North Carolina, United States

* Screening applicants for competency with the job requirements.* Keeping track of all applicants as well as keeping applicants informed on the application process.* Source candidates using a variety of search methods to build a robust candidate pipeline* Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking.

* Source candidates using a variety of search methods to build a robust candidate pipeline* Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. * Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements.

Cagayan De Oro City, Northern Mindanao, Philippines

Accomplishes department objectives by supervising staff and organizing and monitoring work processes. Plans, monitors, and appraises job results. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations. Completes operations by developing schedules, assigning and monitoring work.

Support new hires when taking in calls. Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be. Provide recommendations for procedural improvements. Act as the “go to” person within a department/team or function for questions and problems within the area of expertise.

Manage large amounts of incoming phone calls either processing orders or payments. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools

Handling customer technical support cases through phone. Evaluating system potential through assessing compatibility of new programs with existing programs. Maintaining systems functionality by testing WIFI routers and extenders. Giving regular maintenance to existing routers and router systems. Troubleshoot internet connectivity issues by doing remote.

Manila, National Capital Region, Philippines

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems. Upsell and troubleshoot mobility, cable, internet and satellite.