Christopher Akin, Pmp® Email & Phone Number

Pittsburgh, Pennsylvania, United States

I have successfully overseen numerous projects, working closely with cross-functional teams and stakeholders to ensure seamless execution and delivery of supplier risk management solutions. From initial scoping and requirements gathering to project planning, execution, and post-implementation support, while adhering to tight timelines.I collaborate closely.

Remote

• I am Project Manager for Autosoft DMS (SaaS) to deliver enhanced B2B products as part of the Customer Experience Management Systems program (CEMS). Program has grown to contain 30+ individual projects running.
• Developed communication plans resulting in average channel reduction of over 81% per project.
• Standardized technical and activity dependencies for 68% decrease in days to complete issues backlog.
• Incorporated hybrid methodologies to streamline department efficiency and productivity.
• Implemented stringent QA plan resulting in 66% increase in CSI/retention of end users.
• I work with Asana, Salesforce, Microsoft Office, and Jira regularly within this role.

United States/Remote

• As implementation specialist, I would review current Client DMS/Processes to assess development/configuration of new DMS and create change management documentation with configuration updates. As onboarding instructor.
• Evaluate response and fulfillment of education through Learning Management Systems
• Perform verification of converted data per established acceptance criteria
• Verify complete understanding of management system with end users
• Establish integrations with OEM (manufacturers) and third party vendors
• Utilize hybrid delivery of DMS with remote implementation exceeding dealer expectations

United States

• Created strong dealer relationships designed to resolve anomalies which negatively impacted operations through a structured approach of understanding, planning, implementing and communicating change. Utilized strategic.
• Assisted franchised dealerships in Northeastern region with risk implementation strategies, cost benefit analysis, stakeholder engagement planning and schedule management for delivery of planned action results.
• Reviewed client policy and procedures and developed project management plans for increased ROI within fixed operations departments. Each plan resulted in realized gains in excess of 17% first year.
• Provided a detailed risk analysis and implementation plan derived from KPI outlier analysis reducing compliance trust issues with manufacturers which resulted in a reduction of department audit charge backs in excess.
• Implemented process revisions for departmental procedures bolstering communication, resource and quality control standards.
• Utilized Change Management and transformational support for clients.

Tacoma, WA

• As warranty coordinator, I obtained documentation for analysis and claims submissions establishing settlements per manufacturer policy. I managed multiple administration projects under the warranty program for the.
• Inspected complete warranty repairs for compliance as per manufacturer requirements
• Processed approximately 2500 repair orders, averaging $2.5M monthly total collection
• Maintained peer comparison indexes at 95% for 5 franchises through quality management
• Created warranty administration office decreasing administrative expense by $256,000 per year
• Managed communications focusing on KPI analysis through stakeholder engagement practices

Automotive Technology Associate In Applied Science

Business Administration And Management, General