Krisdee Ortega, Phr, Fpc Email & Phone Number

Lehi, Utah, United States

Salt Lake City, Utah, United States

Led the integration of HR technology across four acquisitions, orchestrating the design of functional systems, overseeing data migration, and developing interim policies and job title harmonization. This initiative ensured seamless transitions and significantly enhanced operational efficiency. Additionally, managed HR technology during a major divestiture.

Salt Lake City Metropolitan Area

OpenText acquired Carbonite on December 24, 2019Led a team of three in the daily maintenance and troubleshooting of SuccessFactors, driving significant process improvements through close collaboration with Business SMEs and IT developers. These efforts resulted in a notable 20% increase in system efficiency and user satisfaction. In addition, I managed a.

Greater Salt Lake City Area

Carbonite purchased the EVault product line from Seagate Technology on February 1, 2016.Led a dynamic HR team of three in managing comprehensive HR operations, which included benefits administration, HRIS management, and the development of HR policies and procedures. My leadership in HR due diligence involved conducting thorough gap analyses and devising.

Greater Salt Lake City Area

EVault, Inc was merged with Seagate Technology on January 1, 2015.In my role on the EVault Merger Transition Team, I was instrumental in identifying and addressing critical issues impacting incoming employees. I developed and implemented effective solutions that improved the transition experience and served as the main contact for employee inquiries.

Greater Salt Lake City Area

Managed benefit programs and vendor relationships across the U.S. and Canada, ensuring strict adherence to mandatory and statutory regulations. This proactive approach significantly mitigated the risk of non-compliance penalties. Additionally, I conducted in-depth competitive analyses of benefit programs, which led to innovative proposals for program.

Salt Lake City, Utah, United States

As the leader of a 15-member US Payroll Transaction and Customer Service Team, I drove exceptional performance by managing 139,950 manual entries and calculations for 45,000 employees, resulting in a remarkable 99.8% defect-free rate and overseeing a combined annual payroll of $134 million. My strategic approach significantly enhanced team productivity and.

Salt Lake City, Utah, United States

Led the successful relocation of the HR Contact Center to an international site, enhancing contact processing efficiency from 4.8 to 5.7 contacts per hour and cutting annual average hold time from 4:18 to 3:30 minutes. Maintained a remarkable service level agreement adherence rate of 96% within the 6-business-hour target, showcasing strong operational.

Salt Lake City, Utah, United States

Excelled in enhancing customer service and team performance by effectively managing 50% of peer escalations and resolving 40% of research issues within a five-member team. This proactive approach significantly boosted service quality and team efficiency. Additionally, I designed and implemented a robust Business Continuity/Disaster Recovery plan for.

Salt Lake City, Utah, United States

Exceeded team performance metrics by achieving a top Contacts per Hour (CPH) rate of 5.50, all while upholding superior quality standards and securing a 99% customer satisfaction rate. My proactive approach in implementing the Disqualifying Disposition (DD) Tracking Customer Support plan, in collaboration with both the internal Stock Benefits group and an.