Krisdee Ortega, Phr, Fpc Email & Phone Number

Lehi, Utah, United States

Salt Lake City, Utah, United States

Led the integration of HR technology across four acquisitions, orchestrating the design of functional systems, overseeing data migration, and developing interim policies and job title harmonization. This initiative ensured seamless transitions and significantly enhanced operational efficiency. Additionally, managed HR technology during a major divestiture to maintain system integrity and continuity throughout the transition.Implemented Legal Entity Rationalization to streamline organizational structures and boost operational efficiency. Designed and managed detailed organizational frameworks, including cost centers and workflow approvers, to optimize administrative processes. Fostered strong, strategic partnerships with Finance, M&A, IT, and HR Business Partner teams, establishing a reputation as the primary expert and key contact for all HR technology-related matters.

Salt Lake City Metropolitan Area

OpenText acquired Carbonite on December 24, 2019Led a team of three in the daily maintenance and troubleshooting of SuccessFactors, driving significant process improvements through close collaboration with Business SMEs and IT developers. These efforts resulted in a notable 20% increase in system efficiency and user satisfaction. In addition, I managed a separate HRIS system for the SMB/C Business Unit for ten months following an acquisition, ensuring a smooth transition and effective management of the new system.In my pivotal role on the Project Team, I oversaw the seamless migration of employee data from the SMB/C Business Unit to the Corporate HRIS system. This involved meticulous configuration mapping, data testing, and validation, achieving 100% accuracy and successful integration. Furthermore, I co-led a strategic Reduction in Force initiative, expertly planning and executing the Employee Notification Logistic Plan and handling Exit and Termination Processes with sensitivity to minimize disruptions and maintain employee morale.Managed the quarterly bonus payouts for the SMB/C Business Unit during the stub year period, conducting detailed reviews and obtaining approvals from Business Unit Leadership and the Corporate Compensation Group. I also coordinated with Payroll to ensure timely and accurate disbursement, which enhanced employee trust and satisfaction throughout the transition.

Greater Salt Lake City Area

Carbonite purchased the EVault product line from Seagate Technology on February 1, 2016.Led a dynamic HR team of three in managing comprehensive HR operations, which included benefits administration, HRIS management, and the development of HR policies and procedures. My leadership in HR due diligence involved conducting thorough gap analyses and devising mitigation plans for key acquisitions, ensuring smooth integration processes.Managed employee integration projects post-acquisition, overseeing onboarding, payroll, benefits, and compensation. I played a pivotal role in transitioning from fully funded to self-funded health benefits and integrated a major acquisition into the new program. My efforts in the Open Enrollment process included designing effective communications, configuring the enrollment system, and managing vendor relationships to deliver a seamless experience.Directed the implementation of Oracle Fusion HCM and Taleo ATS for a global workforce of 1,000, achieving high data integrity and a defect-free rollout. Additionally, I oversaw the flawless transition of Payroll and Benefits from Paylocity to ADP for a U.S. workforce of 800, maintaining a 99% defect-free rate. My management of multi-state U.S. and Canadian payroll operations involved transitioning oversight from HR to Finance, ensuring adherence to policies through detailed documentation, training, and rigorous auditing.

Greater Salt Lake City Area

EVault, Inc was merged with Seagate Technology on January 1, 2015.In my role on the EVault Merger Transition Team, I was instrumental in identifying and addressing critical issues impacting incoming employees. I developed and implemented effective solutions that improved the transition experience and served as the main contact for employee inquiries, facilitating communication between EVault and Seagate leadership. This proactive approach ensured a smoother integration process.Led the U.S. downsizing initiative, managing the Employee Notification, Exit, and Termination Processes. I crafted comprehensive communication materials and executed the downsizing strategy with precision, maintaining clear and empathetic communication to minimize disruptions and support affected employees through the transition.Played a key role in the EVault Divestiture Transition Team, overseeing all employee-related tasks for retained, resigned, and divested employees. Acting as the primary liaison for employee concerns, I ensured a seamless transition and operational continuity throughout the divestiture process.

Greater Salt Lake City Area

Managed benefit programs and vendor relationships across the U.S. and Canada, ensuring strict adherence to mandatory and statutory regulations. This proactive approach significantly mitigated the risk of non-compliance penalties. Additionally, I conducted in-depth competitive analyses of benefit programs, which led to innovative proposals for program design, administration, and cost management. These initiatives boosted program efficiency and employee satisfaction by 15%.Led the implementation of Workday HCM for a global workforce of 600, including Goal Setting, Performance Management, Payroll, and Benefits. The project was completed within six months with impeccable data integrity and no major issues. My oversight extended to all HR systems, where I managed system operations, reporting, analysis, business process design, training, and security access. This comprehensive management resulted in a 20% improvement in system reliability and user satisfaction.Identified and recommended strategic enhancements to business processes related to HR technologies, which increased functional effectiveness and operational efficiency by 25%. These improvements facilitated more streamlined operations and a more effective use of HR technologies.

Salt Lake City, Utah, United States

As the leader of a 15-member US Payroll Transaction and Customer Service Team, I drove exceptional performance by managing 139,950 manual entries and calculations for 45,000 employees, resulting in a remarkable 99.8% defect-free rate and overseeing a combined annual payroll of $134 million. My strategic approach significantly enhanced team productivity and tool efficiency, leading to an 80% reduction in cost per customer within just six months.Managed the transition of a $5 billion US Payroll department from Utah to Arizona and Costa Rica, ensuring a seamless shift and maintaining an outstanding 99.8% defect-free operation. My role also included executing comprehensive training and stabilization of 250 US Payroll processes, which resulted in a 40% cost saving under budget while upholding superior quality standards.Implemented a 33% reduction in headcount, achieving annual savings of $3.5 million. My contributions were recognized with the HR Division Recognition Award for exemplary performance, demonstrating alignment with divisional goals and Intel's corporate values.

Salt Lake City, Utah, United States

Led the successful relocation of the HR Contact Center to an international site, enhancing contact processing efficiency from 4.8 to 5.7 contacts per hour and cutting annual average hold time from 4:18 to 3:30 minutes. Maintained a remarkable service level agreement adherence rate of 96% within the 6-business-hour target, showcasing strong operational management.Developed and implemented a Peak Volume Contingency Plan for the Benefits Annual Enrollment period, which included creating a trained contingent workforce and specialized phone queues to boost event-specific efficiency. This initiative contributed to earning the Employee Services Operational Excellence Award for exceptional performance and impactful operational improvements.

Salt Lake City, Utah, United States

Excelled in enhancing customer service and team performance by effectively managing 50% of peer escalations and resolving 40% of research issues within a five-member team. This proactive approach significantly boosted service quality and team efficiency. Additionally, I designed and implemented a robust Business Continuity/Disaster Recovery plan for contact processing, ensuring the Contact Center’s preparedness for operational disruptions. This initiative earned me the Intel Business Continuity Pathfinder Award for my outstanding contributions.Developed and launched a training program for the new Greater Asia HR Contact Center, which achieved an impressive 95% customer satisfaction rate and consistently met Service Level expectations 95% of the time. My program not only surpassed performance goals but also maintained a low Defect Per Million (DPM), underscoring its effectiveness and my commitment to excellence.

Salt Lake City, Utah, United States

Exceeded team performance metrics by achieving a top Contacts per Hour (CPH) rate of 5.50, all while upholding superior quality standards and securing a 99% customer satisfaction rate. My proactive approach in implementing the Disqualifying Disposition (DD) Tracking Customer Support plan, in collaboration with both the internal Stock Benefits group and an external Transfer Agent, facilitated the reporting of Intel Stock share dispositions for over 2,500 employees. This initiative resulted in significant financial benefits, including $16 million in cash tax savings. Additionally, my dedication and impactful contributions were recognized with the HR Operations Achievement Award, highlighting my exceptional performance in enhancing operational efficiency and customer support.