Krish Patel Email & Phone Number

Markham, Ontario, Canada

Highly motivated Technical Consultant with experience thriving in a fast-paced 24/7 NOC environment. Proven ability to deliver exceptional results, including:• Reduced ticket resolution time by 15% through efficient troubleshooting and prioritization in Autotask. • Maintained 99.5% uptime for critical business systems by proactively monitoring hardware and software alerts. • Escalated complex issues with a 20% decrease in repeat escalations due to clear documentation and… Show more Highly motivated Technical Consultant with experience thriving in a fast-paced 24/7 NOC environment. Proven ability to deliver exceptional results, including:• Reduced ticket resolution time by 15% through efficient troubleshooting and prioritization in Autotask. • Maintained 99.5% uptime for critical business systems by proactively monitoring hardware and software alerts. • Escalated complex issues with a 20% decrease in repeat escalations due to clear documentation and collaboration with senior technicians. • Developed a comprehensive understanding of service offerings, consistently exceeding client expectations with 90% positive client satisfaction ratings. • Enhanced communication and collaboration, fostering a positive and solution-oriented environment within internal and external teams. Show less

Greater Toronto Area, Canada

• Order Accuracy & Resolution: Ensure flawless order taking (dine-in, carry-out, delivery) and handle discrepancies promptly.• Menu Expertise & Upselling: Leverage menu knowledge to personalize recommendations and potentially increase order value.• Welcoming Atmosphere: Create a positive dining experience with warm greetings and exceeding customer expectations.• Clear Communication: Effectively communicate with kitchen staff and customers for smooth service.• Secure Cash… Show more • Order Accuracy & Resolution: Ensure flawless order taking (dine-in, carry-out, delivery) and handle discrepancies promptly.• Menu Expertise & Upselling: Leverage menu knowledge to personalize recommendations and potentially increase order value.• Welcoming Atmosphere: Create a positive dining experience with warm greetings and exceeding customer expectations.• Clear Communication: Effectively communicate with kitchen staff and customers for smooth service.• Secure Cash Handling: Process cash payments securely and efficiently. Show less

Vaughan, Ontario, Canada

• Product Authority & Upselling: Become a product expert, confidently recommending items to fulfill customer needs and potentially upsell.• Promotional Savvy: Creatively promote sales and offers to drive engagement and boost sales.• Inventory Management: Maintain optimal product availability by monitoring stock levels and anticipating customer trends.• POS Proficiency: Master the point-of-sale system for seamless transactions and independent issue resolution.• Teamwork &… Show more • Product Authority & Upselling: Become a product expert, confidently recommending items to fulfill customer needs and potentially upsell.• Promotional Savvy: Creatively promote sales and offers to drive engagement and boost sales.• Inventory Management: Maintain optimal product availability by monitoring stock levels and anticipating customer trends.• POS Proficiency: Master the point-of-sale system for seamless transactions and independent issue resolution.• Teamwork & Collaboration: Collaborate effectively to create a positive work environment and deliver exceptional customer service. Show less