Production Software Analyst
Current- Manage IT software product launches with end users, with consideration to budget, schedule and scope.- Communicate with internal and external stakeholders to identify the need for systems and/or technical modifications, schedule changes, or resource allocations.- Aggregate and analyze project data based on client needs to create technical product launch plans and subsequent modifications.- Evaluate and escalate complex software issues/concerns to internal DevOps team and manage issue resolution by interfacing between clients and SSG DevOps team.- Manage end user queries and use internal tracking systems to document issues for internal monitoring, data collection, and reporting to management.- Script and perform complex Data Migration tasks to analyze, transform and load data from native databases to new database technology.