Bryan Young Email & Phone Number

Boston, Massachusetts, United States

High performing Analyst on a Telematics squad with demonstrated success in driving business value through rating, requirements gathering and comprehensive research and analysis. Developed testing strategies and executed test plans with a focus on quality and defect management for both rating and system enhancements.Focused on improving team and cross-squad/department support, through collaboration, mentorship, training, process documentation and development of an enhanced onboard process.Performed root-cause analysis on production issues and presented findings.Ensured transparency of new product releases by providing monthly release notifications, knowledge center articles, development of wiki pages, supporting documentation and reference material so stakeholders can effectively support Telematics releases

As a member of an Agile Squad, I continuously delivered value/features towards fulfilling our product roadmap and highest priorities, ensuring vision and goals align to business imperatives, while considering opportunities for reusability and sharing of solutions across teams and practices.Partner with the Product Owner and other stakeholders to effectively prioritize product deliverables to achieve portfolio goalsDeveloped and demoed vertically sliced stories which align to the highest priority feature/goal for the Sprint while ensuring completed stories were thoroughly tested, met acceptance criteria and definition of done Led the development of a full suite of UAT and Regression test cases for both SAP SalesCloud, including the testing framework to support cross functional team’s unit testing efforts

Boston, Ma

Served as Product Owner and Senior BSA within Finance Billing department on many strategic initiatives.Worked with various teams and stakeholders to prioritize features implemented using agile principlesTransformed a single targeted release into a continuous monthly delivery schedule, delivering smaller features more oftenCoordinated non-pay cancellation notice changes with state filings team and compliance to ensure states approvals were received by implementation monthPrioritized stories with key stakeholder’s to continuously deliver key features into production based on KPI’s and customer feedback

Boston, Ma

Lead strategic fee program from initiation to implementation using SDLC to close the gap between operational expenses and fee revenueCoordinated fee strategy roll-out between Stakeholders across various departments, including Legal and ComplianceDeveloped real-time user interface to allow Reps ability to charge off or recover fees through Liberty’s billing platform Lead cross functional reviews with Distribution and Operations on interface design to ensure proper process flow using wire-framesLead inception to implementation assignment to reuse saved payment accountsCreated interface within billing system- providing ability for Reps to enter saved payments account for customers and use them between different payment channels-improving rep experienceUtilized mock-ups/wire-frames to review and gain support from business partners on end to end functionality

Boston, Ma

• Provided production support for all main HR administrative systems• Assisted with various aspects of the re-engineering of business operations to improve business results• Served SME on several major HR applications including time and attendance, HR inquiry tracking software and workforce management• Assisted with evaluating business requirements• Developed test strategies, test plans and test cases and conduct user acceptance testing• Balanced production support activities with project work

Syracuse, New York Area

• Offered telephone customer support of web services applications, including troubleshooting of POS software and network connections • Supplied remote support of Dumac web services applications, including upgrading and installation of new software• Provided remote training of web services applications to customers • Created various manuals for upgrading and installing web service applications

Liverpool, Ny

Assembly/Installation of various signage