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Krishna Kumar Email & Phone Number
Senior Customer Experience Strategist
at
BridgeLoyalty Customer Experience Management LLP
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Customer Experience Strategist
Location
Mumbai, Maharashtra, India
Company size
Who is Krishna Kumar? Overview
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Quick answer
Krishna Kumar is listed as Senior Customer Experience Strategist at BridgeLoyalty Customer Experience Management LLP, a with 26 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Krishna Kumar.
Krishna Kumar previously worked as Customer Experience & Research Consultant at Bridgeloyalty Customer Experience Management Llp and Entrepreneur at Self Employed. Krishna Kumar holds Chief Marketing Officer, Marketing from Indian Institute Of Management, Lucknow.
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BridgeLoyalty Customer Experience Management LLP
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Profile bio
About Krishna Kumar
With a strong educational foundation including a B.Com from Delhi University, an MBA from MDU Rohtak, and a Chief Marketing Officer (CMO) Program from IIM Lucknow, I bring over 15 years of rich and diverse experience to the table. My career has spanned across BPO (Contact Center), Market Research, Customer Experience Management, Sales and Marketing, Qualitative and Quantitative Research, Mystery Shopping, and NPS and Customer Efforts Index measurement, primarily within the BFSI and Retail industries.I have had the privilege of contributing to and learning from a variety of esteemed organizations such as Centurion Bank of Punjab, Citi Financial, Wipro, Snapdeal, and Mascallnet. Currently, I am leveraging my expertise at BridgeLoyalty CEM LLP, where I continue to drive impactful customer experience strategies and solutions.Throughout my career, I have consistently focused on delivering value and excellence, whether through optimizing customer interactions, conducting in-depth market research, or implementing effective sales and marketing strategies. My professional journey is marked by a commitment to enhancing customer satisfaction and loyalty, informed by a deep understanding of both qualitative and quantitative research methodologies.I am passionate about staying ahead of industry trends and continuously improving customer experience management practices. My goal is to contribute to organizational growth by harnessing data-driven insights and innovative approaches to customer engagement.Let’s connect and explore opportunities to create exceptional customer experiences together.
Listed skills include Leadership, Microsoft Office, Teamwork, Microsoft Word, and 9 others.
Current workplace
Krishna Kumar's current company
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Bridgeloyalty Customer Experience Management Llp
8 roles · 21 years
Krishna Kumar work experience
A career timeline built from the work history available for this profile.
Customer Experience & Research Consultant
CurrentWith a fervent belief that the heart of every successful business lies in its customers, I have dedicated my career to elevating the customer experience. My approach intertwines empathy with data-driven insights, ensuring that every touchpoint is an opportunity to foster loyalty and exceed expectations.Over the years, I have honed my skills in Primary and Secondary Research, Mystery Shopping, NPS, and Customer Journey Mapping, bringing a comprehensive perspective to Customer Experience and Market Research. I have had the privilege of working with esteemed organizations like Centurion Bank of Punjab, Citi Financial, Wipro, Snapdeal, Mascallnet, and currently, BridgeLoyalty CEM LLP.In my journey, I’ve led cross-functional teams towards a unified vision of service excellence. At BridgeLoyalty, I spearheaded initiatives that resulted in a significant increase in customer retention. My strategy hinges on understanding the nuanced needs of diverse customer segments and tailoring experiences that resonate on a personal level.My experience spans over 15 years across BPO (Contact Center), Market Research, Sales and Marketing, Qualitative and Quantitative Research, and Customer Experience Management. I am passionate about leveraging these skills to drive organizational growth and create exceptional customer experiences.
Nov 2019 - Present
Entrepreneur
Nov 2019 - Apr 2020
Operations Manager
Mar 2016 - Nov 2019
Customer Experience
Aug 2014 - Mar 2016
Feb 2009 - May 2014
Credit Officer
Citi Financial Consumer Finance India Limited
Mar 2007 - Apr 2008
Credit Officer
2006 - 2007
~1 yr
Team & coworkers
Colleagues at BridgeLoyalty Customer Experience Management LLP
Other employees you can reach at bridgeloyalty.com. View company contacts for 26 employees →
NA
Nancy Arora
Colleague at Bridgeloyalty Customer Experience Management LlpPune, Maharashtra, India
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JS
Jenisha Sojitra
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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KJ
Kajal Jha
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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JG
Jyoti Gupta
Colleague at Bridgeloyalty Customer Experience Management LlpNew Delhi, Delhi, India
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ST
Shaina Thakral
Colleague at Bridgeloyalty Customer Experience Management LlpSouth Delhi, Delhi, India
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NK
Nitesh Kumar
Colleague at Bridgeloyalty Customer Experience Management LlpNoida, Uttar Pradesh, India
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NS
Nilofar Shaikh
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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AS
Asma Safi
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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KP
Kunal Pawaskar
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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SK
Shamsher Khan
Colleague at Bridgeloyalty Customer Experience Management LlpNoida, Uttar Pradesh, India
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Nancy Arora
Colleague at Bridgeloyalty Customer Experience Management LlpPune, Maharashtra, India
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JS
Jenisha Sojitra
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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KJ
Kajal Jha
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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JG
Jyoti Gupta
Colleague at Bridgeloyalty Customer Experience Management LlpNew Delhi, Delhi, India
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ST
Shaina Thakral
Colleague at Bridgeloyalty Customer Experience Management LlpSouth Delhi, Delhi, India
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NK
Nitesh Kumar
Colleague at Bridgeloyalty Customer Experience Management LlpNoida, Uttar Pradesh, India
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NS
Nilofar Shaikh
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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AS
Asma Safi
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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KP
Kunal Pawaskar
Colleague at Bridgeloyalty Customer Experience Management LlpMumbai, Maharashtra, India
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SK
Shamsher Khan
Colleague at Bridgeloyalty Customer Experience Management LlpNoida, Uttar Pradesh, India
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4 education records
Krishna Kumar education
Chief Marketing Officer, Marketing
Mba, Finance
Rmip, Financial Planning And Services, B
Certified Financial Planning
Bachelor’S Degree, Business/Commerce, General, B
FAQ
Frequently asked questions about Krishna Kumar
Quick answers generated from the profile data available on this page.
What company does Krishna Kumar work for?
Krishna Kumar works for BridgeLoyalty Customer Experience Management LLP.
What is Krishna Kumar's role at BridgeLoyalty Customer Experience Management LLP?
Krishna Kumar is listed as Senior Customer Experience Strategist at BridgeLoyalty Customer Experience Management LLP.
Where is Krishna Kumar based?
Krishna Kumar is based in Mumbai, Maharashtra, India while working with BridgeLoyalty Customer Experience Management LLP.
What companies has Krishna Kumar worked for?
Krishna Kumar has worked for Bridgeloyalty Customer Experience Management Llp, Self Employed, Mas Callnet Pvt Ltd Delhi, Snapdeal, and Wipro Limited.
Who are Krishna Kumar's colleagues at BridgeLoyalty Customer Experience Management LLP?
Krishna Kumar's colleagues at BridgeLoyalty Customer Experience Management LLP include Nancy Arora, Jenisha Sojitra, Kajal Jha, Jyoti Gupta, and Shaina Thakral.
How can I contact Krishna Kumar?
You can use AeroLeads to view verified contact signals for Krishna Kumar at BridgeLoyalty Customer Experience Management LLP, including work email, phone, and LinkedIn data when available.
What schools did Krishna Kumar attend?
Krishna Kumar holds Chief Marketing Officer, Marketing from Indian Institute Of Management, Lucknow.
What skills is Krishna Kumar known for?
Krishna Kumar is listed with skills including Leadership, Microsoft Office, Teamwork, Microsoft Word, Management, Powerpoint, Microsoft Excel, and Vendor Management.
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