R. Krishna Avva Email & Phone Number

Duluth, Ga, Us

Atlanta Metropolitan Area

Deliverables: Development of B2B & B2C communications, bid proposals and internal process materials for multiple local and national accounts. USP is utilizing storytelling techniques to relate directly to the reader. Technical experience enables explaining complex products/services in terms any reader can understand. Process oriented techniques guide me in understanding the client’s business processes resulting in clear documentation with proven results.Client Industries & Projects: Website content, Telecommunications, eCommerce, publications in variety of journals, Computer Products, Presentations at Leadership Forums, Satellite Products for Defense, Financial Advisors, Legal Documentation, Strategic Policies for Internal Communications, Insurance Products, Funding Proposals, Green Technologies. National Trucking Industry, Training Workshops.

Greater Atlanta Area

Initial assignment was as Consultant for 3 Internal Enterprise Growth Projects in the areas of Telephony, Document Processing and PostgreSQL Database Upgrades. Key responsibilities:- Developing overall plans from scratch- Vetting and managing vendors for add-on modules- Managing offshore teams with local business users- Developing training for end users- Integrating test schedules with production timelines to avoid or minimize disruption to the businessOther Added Responsibilities:Back up Incident Manager for Production issuesLed team in avoiding security breach activitiesPrimary contact within IT Infrastructure for all SOC related Audit and Compliance evidence collectionMigrate Change Management System from SharePoint to JIRA Service Management PlatformConvert Infrastructure team project planning and tracking from Spreadsheets to JIRA Software Platform using Agile

Johns Creek, Ga

Primary responsibilities for Pharmaceutical Company:• IT General Controls Audit Manager to Auditors on behalf of client• Project Management of Oracle Financials Phase 2, Management of 3rd party vendors and Bank integrations (via MuleSoft)• IT Operations & Security strategy and task management• IT Communications, in particular, IT Knowledge base wiki for employees• Overall PMO activities• Analysis and Recommendations on Cloud Based Systems for facilities as well as services• Learning Management System Implementation and Program Manager• SOP DevelopmentOther client responsibilities:• ServiceNow Engagement Manager

Greater Atlanta Area

Overall Project Manager for Infrastructure Growth Projects, including Disaster Recovery Implementation and Support strategies. Resource Planning for all staff within the IT Infrastructure team. Focal point for architecting Content Management System implementation across the enterprise. Interface to all clients and vendors for systems integrations.• Established previously undocumented processes for software development and support.• Initiated and managed all system changes required for implementing new clients for Safe-Guard.• Was Point-of-Contact for all external IT audit activities for SSAE-16 accreditation. Achieved Level 1 SSAE 16 accreditation• Implemented 3 new clients in a compressed interval, with minimal issues reported. Managed implementing or planning 5 more implementations, all on target for committed deployment dates.• Developed and implemented several process changes to improve operating efficiencies within and external to IT, as well as with Safe-Guard clients and partners.• Provided Process Management assistance to several non-IT organizations within the company to help them streamline their processes and tracking.

Greater Nashville Area, Tn

Define and establish the process for delivery of releases for specific clients across multiple product line channels. Accountable for successful delivery of committed scope on predetermined monthly delivery dates. Communicate status and issues to all stakeholders including executive team, end user partners and delivery and support teams. Engage and escalate to appropriate resources to ensure continuous progress to commitments.

Greater Nashville Area, Tn

Establish Metrics Collection and Reporting Process for a Key IT Organization, Common Services. Analyze and Develop Strategy for Key Workflow processes for same group for Work Intake, Design, Development and Support. Engage in special projects as a Senior Project Manager as needed to help team meet key commitments within tight timeframes.

Refine Blue Earth Network Business Processes, obtain new clients and continue with implementation of Blue Earth Network Methodologies for new and existing clients.Worked with Native American client in Minnesota for developing new product introduction in sustainability industry segment.

Overall IT Project Manager for one of Asurion’s top 3 2009 initiatives to reduce Average Handle Time (AHT) by the Call Center Agents by collecting and processing more of the claim information within the IVR. This reduction will allow greater claim processing with fewer agents and allow for growth with current clients and/or new clients without increasing agent workforce. Initial delivery for pilot launch was provided 3 weeks ahead of target deployment date, under budget by 5%.

Review and edit manuscript submissions for both a soon-to-be published short story anthology as well as manuscripts for novels for publication.Published in "NIGHTBIRD SINGING IN THE DEAD OF NIGHT" a short fiction anthology. URL: http://www.amazon.com/Nightbird-Singing-Dead-Night-Dennis/dp/098195720X/ref=sr_1_fkmr0_2?s=books&ie=UTF8&qid=1363013830&sr=1-2-fkmr0&keywords=NIGHTBIRD+SINGING+IN+THE+DEAD+OF+NIGHT++.+.+.+.+short+fiction+anthology

Migration of a large customer base from legacy claims recording and processing system to more efficient system with less opportunity for call agent error and better reporting mechanisms. Analysis of existing processes for improvement opportunities as well as streamlining staff resources. Managed root cause analysis for 3 initiatives to determine other system inefficiencies in the system, reducing operating expenses by $1.5M. Managing reduction of several error backlog areas. Transition of all Telco industry segment programs to holding company when purchase of WaCA occurred in 2008.

Manage an offshore team in developing and providing cost effective data-entry processes for paper/scanned image contract entry. Subsequently was requested to start requirements gathering to develop an automated process for the data entry and to assist the Senior Executive team with bid proposals to major car dealerships for the automotive product extended warranty services.

Product Managed E-mail Services, Online Ordering System trial and Anti-SPAM Task Force

Project Managed Launch of Instant Messenger Client and began trial development of an online ordering system

Managed Custom Software Internet Applications for a variety of clients

Managed Development and Deployment of Advanced Voice Messaging Services for BellSouth

Manager of Custom Telecommunications Applications

Managed IT applications Development in a Manufacturing Environment

Started as a software developer and ended up managing software development and support functions in Telephony Software

Masters, Computer Science

Masters, Engineering Management

Bs, Electrical Engineering

Activities and Societies: Eta Kappa Nu Electrical Engineering Honor FraternityMember of the Varsity Cross Country, Indoor & Outdoor Track.