Ryan Fish Email & Phone Number

Charlotte, North Carolina, United States

As a Delivery Services Manager, I facilitate software and solution delivery with development and data teams. I focus on agile approaches with an eye towards expanding existing opportunities, pragmatic implementation, and transparent results. I lead successful programs and project delivery with multiple clients.• Lead globally distributed teams implementing cloud-based solutions (GCP, AWS, Azure) • Provide coaching and corrective actions to at-risk projects and teammates.• Implement enterprise solution engineering to optimize business processes at global organizations.• Influence transformational programs with focused measurement, adoption, and behavior change • Create and implement KPI reporting (Key Performance Indicators) to improve measurement, adoption, and sustainability• Introduce and lead behavior management techniques to improve organizational change• Improve program delivery frequency by 78% and forecast reliability by 58% over 18 months

Charlotte, North Carolina Area

As a consultant, I direct, manage, and coach businesses and teams across multiple industries. I collaborate with leaders at all organizational levels to develop enterprise processes and strategies. I facilitate team collaboration to creatively solve problems with a focus on scalability, sustainability, and supportability. • Manage iterative System Development Life Cycle (SDLC) for $3.6M Storis ERP implementation for acquisition data stabilization • Influence programs and initiatives with focused measurement, behavior change, and initiative adoption to reduce delivery time to market by ~10% within 30 days.• Analyze and transform business processes at a national retail furniture and warehousing client, resulting in logistical savings >$1M.• Maximize client value, minimized effort, and transformed business processes, resulting in logistical savings >$1M• Collaborate with SME teams and management to analyze and define best practice, policy and, procedure. Reduced operating risk costs by ~$1.3M• Plan and facilitate infrastructure improvements (Server and networking)

Charlotte, North Carolina Area

As an Agile Coach and Scrum Master, I was a servant-leader for emerging and innovative technology teams in global finance banking (Ethereum and Ripple blockchain). I drove the transformation of 8 teams using Scrum, Kanban, and SAFe with coaching, rolling wave training, and KPIs.• Facilitated scalable and sustainable behaviors and methods (code reuse and review, pair programming, minimum documentation standards) to improve release delivery and backlog use.• Facilitated training sessions to transfer knowledge (global orchestration, blockchain and distributed ledger services), reduced onboarding time from 20+ days to 10 days.• Reduced technical debt by 60% and release delay by 31%

Charlotte, North Carolina Area

As a Principal Consultant, I developed and delivered Agile and Waterfall programs, products, projects, and training. I led teams to implement mobile applications (iOS, Android, Hybrid), enterprise software and infrastructure improvements, and mergers & acquisitions (ERP/ Applications).• Mobile applications (iOS, Android, UWP, and Hybrid), enterprise software and infrastructure improvements, and mergers & acquisitions (ERP/ Applications) • Enterprise Agile Coach and Release Train Engineer (RTE) for 165 projects ranging from small enhancements to enterprise initiatives with a budget of $8M• Led scaled agile transformations (Scrum, Nexus, Kanban, SAFe) across multiple clients, teams, and programs• Improved organizational processes and planning using Behavior, Test, and Unit Driven Development (BDD, TDD, UT, xDD)• Collaborated with senior leadership of a global retail organization to foster a culture of continuous improvement and innovation, resulting in a 25% increase in customer satisfaction ratings (NPI).

Dc/ Md/ Nc/ Sc

As a project manager, I managed PMs and vendor teams during new store openings, remodels, and operations. I led sales and service solutions for retail operations of $24M-$98M as well as created an innovative management framework for retail store construction.• Planned and managed software and infrastructure pilot projects (SAP HR and Oracle HCM).• Managed support services: CRM systems, supply chain planning, finance, and POS systems (IBM 4690).• Developed, facilitated, and executed Sarbanes-Oxley (SOX) audit compliance.• Planned, executed, and closed SAP HR pilot store modules (forecasting, payroll, planning, and talent management) on time and on budget. • Implemented and closed Oracle HCM pilot stores (talent management, labor management, scheduling, forecasting) on time and on budget. • Surpassed annual sales goal by 3.3% or $1.2M, significantly reduced losses from 1.76% to .67% or $240K, realized 1st full year NBT +61.8% year over year.

Masters Of Science, Project Management, 4.0

Bachelor Of Science (Bs), Information Technology, Multimedia And Visual Communication

Graduated with Honors

Project Management Plus Certificate, Project Management

Activities and Societies: PMI and PMI Metrolina Chapter

Incomplete, General Studies