• Prepared building for operations including staffing, facility and equipment maintenance.• Managed start-up costs in line with budget.• Conducted employee function and safety training.• Worked with on-site customer representative to ensure operational efficiency and accuracy.• Developed relationships with vendors for ongoing facility support.

• Performed detailed invoice reviews for accuracy, reducing unnecessary spending by $140K+.• Transitioned ~40 items from manual ordering and inventory management to Enterprise Resource Planning (ERP) driven process, streamlining the inventory process. • Developed a proprietary method for measuring operational costs related to food components and evaluated supply items to update specs and suppliers. • Created a costing model to analyze the true costs of 3rd party supplier purchases, internal manual labor, and internal automated equipment, leading to greater transparency and streamlined operations. • Implemented a weekly cycle count schedule and inventory accuracy process, reducing out of stock situations from 15+ per month to two or less. • Researched supplier and material options to replace food product labels, directly resulting in a 55% cost reduction and decreasing lead time from 4-6 weeks to 10-14 days.

• Created three new SOPs for all QA related tasks within the facility, streamlining operations. • Launched a New Product Implementation (NPI) process, including standard practices for testing and item set up, documentation in the PLM system, identifying item complexity, and evaluating packaging for operational efficiency.• Reported all internal quality inspections to operations management for corrective action as needed. • Coordinated the movement and record-keeping of all defective materials out of the facility through destruction, donation, or employee giveaway.• Trained, developed, and evaluated ~5 direct and ~20 indirect reports.• Implemented a comprehensive Quality Assurance (QA) process, including inbound quality inspections, in-process and production inspections, shipping inspections, and the development of detailed customer feedback reviews; reducing Refund and Replacement rates by 9%, saving ~$285K annually, and achieving a Net Promoter Score of 76 (up from a previous 62). • Worked with multiple groups, including Sourcing, Quality, Merchandising, Product Implementation, Maintenance, and Production to redesign and test a high-volume, high-dollar item on equipment that reduced labor needs, ultimately increasing item capacity by 300% and generating an additional ~$660k in revenue for 2017.

• Managed a two-shift operation with ~250 people, monitored employee performance, and conducted annual reviews, developing 12 associates to promotions. • Planned and executed peak production weeks at ~140K shipments (compared to ~5K units).• Reviewed and approved all facility-related invoices safeguarding tight budget constraints.• Implemented and executed a new WMS system and process, improving facility operations.

• Spearheaded monthly financial reporting for ~300 company leased floral kiosks inside Sam’s Clubs.• Assisted in the purchasing of flowers from South American and domestic vendors and coordinated imports.• Collected and reported all details for claims with vendors for defective products.• Managed off-site operations for ProFlowers (3rd party) during peak seasons. • Oversaw day-to-day operations of a floral packing plant as production supervisor, managing a staff of up to 300.