Kristen Gordon Email and Phone Number

• Lead the IT Strategic Planning Program in partnership with the CIO and IT senior leaders• Lead the IT Governance Program in partnership with the CIO and IT senior leaders• Lead the IT project intake and project prioritization process• Partner with IT leadership to transform complex concepts into executive level presentations • Develop and lead executive presentations and written proposals• Mentor colleagues to support their professional development• Create processes and templates for program toolkits

Strategic Responsibilities• Partnered with leaders to prioritize IS strategic initiatives and provide executive-level presentations• Ensured successful project implementations by partnering with executive and project leaders• Connected business stakeholders with the right people and processes for IS services• Championed IS services to operational leaders to ensure IS services are fully utilized• Advocated for business stakeholder’s IS needs and help set service level expectations Operational Responsibilities• Addressed escalations from business stakeholders • Created a high functioning IS community with the staff who support the region• Regularly rounded facilities to hear the voice of the customer as it relates to IS services • Initiated and led troubleshooting meetings with IS staff to solve technical issues• Represented Information Services Leadership at the hospital daily operational safety briefing• Managed the regional Switchboard Operation and Hospital’s Font Desk Staff• Responsible for operations and oversight of the regional Data Center Facility • Responsible for on call tasks for all regions and to be a part of the administrator on call rotation

Accomplishments• Led the development of a three-year IT strategic plan approved by Penn State Health’s CEO• Led the development of the existing IT governance framework and implemented the IT Executive Councils• Led the project that safely equipped 2,000+ employees with laptops to enable them to work from home in response to the COVID-19 pandemic• Led project to safely move-out 500+ employees from their onsite workspace in response to the COVID-19 pandemic• Contributed to the development of the Penn State Health IT Internship Program• Selected to participate in a 12 month organizational leadership program• Selected to be a leader in a department wide initiative to transform the culture of IT

Contractor at Penn State Hershey Medical Center • Supported project managers by facilitating meetings, documenting action items, risks, and issues, and updating project management software tools• Assisted project and program managers in transforming data into high level concepts by using creative thinking and technology• Collaborated with colleagues to document and enhance internal IT processes• Created project summaries for leadership by extracting data from project tracking system• Developed project-related workflows and reports• Built Access Database tracking forms

• Managed the department’s real-time prescriber verification project • Collaborated with Rite Aid IT department on project requirements• Gathered technical requirements from business partners to create pharmacy enhancements • Created project plans and analysis reports for multiple projects• Built Access Databases to produce daily reports for senior level management• Produced weekly performance reports on staff activities • Developed user acceptance testing for high-risk projects• Nominated by senior leadership to participate in a corporate wide organizational change to enhance the Rite Aid employee culture• Trained and mentored new employees on the Rite Aid prescriber file and current projects

• Trained employees to accurately audit prescriber records• Updated the Rite Aid prescriber file• Audited prescriptions to national data sources for accuracy• Developed tracking database to document calls for potential compliance risks

• Managed 4 cell-based aptamer projects• Supervised a team of 4 interns• Electronically interfaced biomedical equipment• Trained incoming interns on cell and molecular techniques