Kristen Goswami Email & Phone Number

I play a pivotal role in the execution of a national lead generation program that enhances customer relationships and drives revenue. I qualify Leads which ensures actionable opportunities, I coordinate inter-departmental communication and accountability, and I calculate and allocate incentives upon successful closure which catalyses a culture of proactive lead generation. I excel in cross-functional collaboration, interfacing with technicians, sales, and other front-line employees to cultivate a robust pipeline. My analytical acumen and meticulous attention to detail enable me to conduct in-depth research, guaranteeing comprehensive lead qualification. My responsibilities include: Coordinating lead flow from multiple submission channels, Implementing strategic lead assignment and follow-up protocols, Executing time-sensitive data-driven reporting and stakeholder updates, Championing the Outreach Program to boost submitter engagement, and Identifying and implementing process optimisation initiatives.I continuously seek innovative ways to enhance departmental effectiveness, craft bilingual Program Outreach material, insightful reports and provide strategic recommendations. My role is instrumental in fostering solution-oriented customer conversations, strengthening business partnerships, and driving profitability.

Vaudreuil-Dorion, Québec

Managing all marketing-related activities within the bounds of evolving Provincial and Federal legal frameworks. Overseeing 150-250 customer interactions and transactions per day by phone and in person. Primary point of escalation and issue resolution for both customers and suppliers. Managing all supplier relations, procurement, sourcing, purchasing, merchandising and pricing. Development and implementation of back-end inventory management resulting in the improvement of procurement efficiency by over 65%.

Vaudreuil-Dorion, Québec

In-depth product knowledge, providing exceptional customer service by phone and in-person, processing cash/credit/debit transactions. Merchandise recommendations based on individual requirements through proactive client consultations as well as Special Order coordination. Customer education; safety and troubleshooting. Ensured CCCR, 2001 compliance in preparation for the Royal Assent of Bill S-5.

Montreal, Canada Area

Managing and developing all Partner relationships in both the US and Canada such as Lenovo, HPE, Dell-EMC, HPI, Juniper, Cisco, etc. Creating all processes relating to the Marketing and Partner Business Development department. Forecasting over $600,000 in Co-op marketing funds for 2016; budget creation and management, reporting, claiming and reconciliation of all Partner related sales and funding. Strategising, creating and executing all internal and external marketing campaigns and events: promotions, spiffs, contests, trainings, marketing communications, direct marketing campaigns, and corporate events including the first Quadbridge IT Summit; a three-day event hosting over 100 clients and Partners for Seminars from top tier Industry leaders, trade-show expositions, networking cocktails and more, and boasting 92% in overall customer satisfaction.

Montreal, Canada Area

Managing over 50 Partner relationships simultaneously and have contributed over $350,000 in Supplier Reimbursement in 2015. Collaborating with Partners to create, effectuate and report on internal and external marketing plans: promotions, spiffs, contests, corporate events and direct marketing campaigns

Montreal, Canada Area

Planning, organisation and execution of internal and external corporate marketing events, employee training and communications. Coordinated with suppliers, Partners and sales teams. Claiming and reconciliation, spiff tracking and management. Ensured the highest levels of Partner attendance to various sales-facing marketing activities.

Montreal, Canada Area

Built, managed, qualified, and maintained a database of clients and prospects that was aligned to the business opportunity in the market. Sold Staffing Services through effective phone calls and in-person visits, fostered consultative relationships and increased business with the client. Sold the value of organisation’s services to support customers in achieving their business goals. Effectively recruited, interviewed, retained, coached and developed Talent. Marketed the talent's so as to make the best match for the Client and the Talent. Time-sheet and payroll administration.

Montreal, Canada Area

Acting store manager, executing store operations. Organized opening and closing duties, cash and register management, as well as daily deposits. Responsible for health, safety and sanitation compliance for all products and staff. Assisted with new partner training and provided feedback to store management. Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback.

Montreal, Canada Area

First line Inside Sales Support in a call centre environment for the entirety of the Canadian division. Syspro administration, managing customer files. contacts and authorisations. Order placement and drop shipments for domestic, wholesale and international distributors. Verified inventory in stock and updated pricing contracts as well as order consolidation. Liaising with both Technical Support for customer compounding queries, and Quality Control for the entering and recording of all formal and informal customer complaints.

Montreal, Canada Area

Managed day-to-day office administration, including client and supplier coordination, order placement, data entry, accounts payable, reception and general customer service, as well as aiding in the creation of floor plans, elevations and 3D rendering using 2O20 Software.