Kristie A. Email & Phone Number

• Service Delivery Manager (August 2022 – Present)
• Managed a team of 35-40 IT technicians and administrative personal located at 15 sites across the U.S. and Canada.
• Managed a job reduction action that affected 66% of my staff. This included coordination of transition activities, teaming up with HR and being a mentor to those affected.
• Interviewed and hired candidates for IT-related roles with a 90% successful conversion rate.
• Worked with finance team to ensure accurate billing on dedicated customer contracts valued at over $1 million in revenue.

Wauwatosa, Wisconsin

• Onboarding Technology Specialist (promotion) (September 2021 – July 2022):
• Optimized online onboarding training sessions by reducing the length of the sessions by 30% by redesigning presentation slides. This also reduced the number of post-training incidents by 60%.
• Procured approximately 200 computer and smart phone assets per month, ensuring proper configuration and keeping logistics of these assets on schedule.
• Implemented an email notification process for people leaders that reduced the number of procurement and employee attendance issues by 17%.
• Produced IT training video clips for new employee onboardingTeam Lead (promotion) (July 2020 – August 2021):
• Improved incident closure rate by 4% over 1 year by developing a report that more accurately identified technicians falling below the expected KPI threshold.

United States

Notary Public commissioned by the state of Wisconsin to perform in-person (Wisconsin only), remote/online, electronic, and online notarizations for anyone in the United States.

Milwaukee, Wisconsin, United States

https://www.facebook.com/kaitconsulting/Cybersecurity Consulting | Digital Forensics | Training Technical Writing

United States

• Develop and implement efficient administrative systems and processes to support the Center's strategic goals.
• Provide leadership, direction, and management of the administration team, fostering a collaborative and mission-driven work environment.
• Manage the overall administrative budget, ensure proper allocation of funds, and prepare financial reports for executive and board review.
• Coordinate with department heads to ensure that all support services such as IT, facilities, human resources, and finance are aligned with the Center’s needs.
• Oversee the recruitment, training, and retention of administrative staff, nurturing a culture of high performance, continuous improvement, and professional development.
• Lead the strategic planning and execution of organizational policies, internal controls, compliance, and best practices.

Greater Milwaukee Area

• Troubleshooting XP and Windows 7 OS and networking / connectivity issues remotely and in the field
• Installed software and hardware
• Service desk

Waukesha, WI

• Achieved 100 percent sales accessory attachment rate on first day of working in electronics department (March 2014)
• Sales employee of the month in February 2013As a Sales Floor Team Member, I was assigned to a variety of work centers, including price accuracy, signing, market, soft lines, hard lines, and operator.

Greater Milwaukee Area

• Lutheran Social Services (3-month contract): IT Customer Support Specialist
• Worked on a three-person help desk team, achieving 99.64% customer satisfaction rating, up 1.2 percent from previous month
• Supported 1,100 users; personally managed an average of 21 tickets per day via email, phone, and walk-up IT support

Waukesha, WI

• Increased number of Twitter subscribers by 276% in 10-month period.
• Managed the implementation and maintained the organization's Web site using a Content Management System (CMS) and HTML.
• Created new digital file storage process for collecting and organizing photo and video footage.As Communications Coordinator, I collaborated directly with school administrators, faculty, and volunteer leaders. I.

New Berlin, WI

• Edited and wrote Web site content, internal and external marketing collateral, and four newsletter print publications (25,000+ circulation)
• Administered and maintained 100+ page Web site using Content Management System.
• Wrote Web content, increasing unique visitors by 150% in one-year period.
• Increased organization's exposure by 40K members of the African American community through securing front page photo placements of a local African American newspaper for a fund development event within 24 hours of the.
• Researched and implemented e-mail marketing program used to produce electronic newsletters and announcements to 20K+ list members.
• Implemented social media campaign which increased volunteer event registrations by 531%.

• Critiqued and wrote narrative student assessments for 300+ student speeches.
• Facilitated and wrote narrative student assessments in reading, writing, listening, quantitative literacy, and computer literacy, impacting student class level placement.
• Wrote student evaluations based on assessment performance which became permanent component of student record and used for later determining graduation.
• Conducted one-on-one consultations with students on their progress and established academic and career goals with students.

Brookfield, WI

• Designed company’s first Web site and updated and maintained 2nd generation Web site.
• Developed product label production process, reducing costs by 50% over the expense of sending jobs to outside vendor and decreasing overall production time by 40%.
• Color corrected, scanned, and batched hundreds of artist renderings to prepare images for production.
• Designed and laid out all ads, product slicks, and print catalogs.
• Wrote Web site content and product descriptions for print and online catalogs.
• Conducted all product photography for e-commerce site.

Brookfield, WI

• Prepared sales quotations and client proposals and RFPs.
• Coordinated tradeshow booth registrations, set-ups, shipping, and payment.
• Responded to 100% of client inquiries.
• Co-chaired employee event committees, amounting to an 85% participation rate.
• Editor, writer, and designer to first-ever employee newsletter.

Master'S Degree, Cybersecurity

M.S. degree in cybersecurity with a digital forensics focus

Associate Of Applied Science, It - Cybersecurity Specialist, 3.81 Cumulative

Activities and Societies: National Technical Honor Society - March 2020; Phi Theta Kappa Honor Society - October 2019; Honors List.

Certificate, Cae2Y Cybersecurity

Certificate, It Security Administrator

Certificate, Network Administration/Help Desk Support

B.A., Professional Communications

Activities and Societies: Pi Sigma Epsilon

Elementary Education And Teaching

Marketing

Activities and Societies: Student Senate