Kristi Cooper Email & Phone Number

Richardson, Texas, United States

● Manage 450+ accounts across the USA and Canada, fostering loyalty, satisfaction, and retention.● In Q1 2022, achieved 132% of renewal/retention goals and 106% annual customer account retention.● Drive adoption and provide best practice solutions.● Grew revenue by identifying and managing cross-sell opportunities.● Act as an escalation point and project manager for critical issues impacting client success.

Dallas, Texas, United States

● Client management and support for 3 regions.● Managed and converted all new church start leads in Salesforce.● Prepared recurring spreadsheets for funding requests and maintain detailed funding information for reporting.● Assisted with the development and production of resource information, materials, andpromotional literature.

Richardson, Texas

• Served with the Communications and Creative Arts Team responsible for weekend service elements and church-wide communications initiatives, including writing curriculum. • Oversaw and coordinated 100+ volunteers across multiple areas. • Partnered with Executive Team to create annual strategic plan.• Executed all initiatives on time and on $6.7M budget, utilizing Microsoft Teams and Basecamp to create, collaborate, and track project progress.• Managed 4,000+ member database.• Created and optimized workflow processes maximizing time and budget resources.

Bedford, Texas, United States

• Liaison with pastors and partnering organizations in support and promotion of crusade events.

Southlake, Tx

• Supervised receptionist team responsible for call resolution supporting 30,000+ members. • Restructured receptionist staffing model to meet growing organizational demands.• Recruited, trained, and led volunteers in support of department initiatives.• Managed the development and launch of a key initiative, Kids in Grief.• Managed intake process and assisted with ministry calls.• Equipped 100+ ministry staff to handle urgent member needs through Pastor on Call training.

Hopkinton, Ma

• Led development, revision, and implementation of strategy including budget considerations and mechanism to evaluate alignment of supported partners.• Recruited, trained, and led a volunteer team of 15 to help implement partner support strategy.• Developed short-term trip opportunities to support partners and agencies.

Bethel, Connecticut, United States

• Managed $1M global outreach operations and budget, engaging both staff and volunteer teams.• Communicated vision by developing strategies and integrating outreach throughout church-wide ministries.• Representative in Consortium network with other regional churches to develop and improve the expansion of the vision and work of world missions.

Malvern, Pennsylvania, United States

• Supervised team of 25 representatives responsible for healthcare reimbursement to doctors.

Camp Hill, Pennsylvania, United States

• Solicited healthcare providers for plan participation; educated on policy and procedure.

Camp Hill, Pennsylvania, United States

• Supervised and managed budget for team of 24 customer service representatives responsible for the prompt, courteous and effective resolution of priority-type inquiries.

Camp Hill, Pennsylvania, United States

• Provided prompt and accurate replies to telephone inquiries and special projects concerning Medical/Surgical and Vision benefits, policies and claim processing.• Promoted to Management Training Program after one year.

Bachelor Of Arts (B.A.), Spanish

Activities and Societies: Alpha Omicron Pi, Deans List, Big Brother Big Sister Program

21 Credits, Spanish

Education record