Communicate development and change management of corporate internal communication websites between customers and developers. Use Zoho and Toggl to track work and timelines. Manage on-time end-to-end development and delivery of two client websites at the same time within a 3 month period.- Led the first seasonal and project retrospectives, resulting in immediate communicational changes and longer-term improvement projects- Provided a quality, on-time website deliverable on my first client product, resulting in a Gold Quill award- Decreased website production time from concept to delivery across all teams by leading a series of cross-functional collaborations- Improved insight into website usage both for customers and internally by taking the organization through transition to GA4 and then into the purchase and implementation of an analytics visualization platform- Delivered three websites from concept to production- Led the selection process of a data visualization tool that allows our customers to visualize website performance

Responsible for managing a cross-functional team of UX, QA, and Product managers. Created new processes from release plans to feedback loops. Used Jira to track work, product plans, and communicate with Engineering. - Made product updates timely and accurate by expanding the software release process to include Sales, Marketing, and Customer Success Reduced the Defect Escape Ratio by 30% by introducing the first Quality Assurance Specialist role- Increased the story prep lead time from less than 1 week to more than 1 full sprint, reducing sprint planning time and giving engineering more complete requirements by implementing a more holistic requirements-gathering process- Added leadership insight on proposed value for customer needs and highlighting “quick wins” by using Canny’s Roadmap- Increased customer product insight and feedback and reduced dependence on manual Customer Success interactions by implementing, monitoring, and iterating on Canny’s feedback system

Led a team of five product owners and managers, while also SAFe Train Lead. Responsibilities included maintaining a 3-year vision and roadmap for the Curriculum Content Publishing Train (7 engineering teams) as well as cultivating and prioritizing epic and feature-level needs. Used Aha to manage high-level features and ADO to communicate with the teams.- Enabled a multi-million dollar, multi-year curriculum transformation by releasing and iterating on content development tools - Added capabilities for efficacy research by integrating content analytics, delivering data to facilitate curriculum development decisions- Increased customer trust by facilitating direct product development-customer communication and feedback pathways- Increased cross-team communication by determining two areas of need for distributed teams; designed and delivered training to enhance those areas of need-- Creative thinking about product-- Organizational use and best practices for the Aha platform

Leveraged SAFe to create and improve Connection Academy's marketing website and enrollment products. Worked with targeted business owners to identify and refine platform needs, as well as find alternate, less expensive solutions.- Initiated vendor development work on CA's student enrollment system, setting a foundation for an on-time MVP delivery of an initiative with three previous failed attempts- Revised implementation yielding 40% annual cost savings for CA's marketing website by researching options and communicating findings with stakeholders- Saved 400+ man hours/year by identifying and modeling a streamlined Kanban discussion, eliminating excess high-attendance meeting time

Integrated Knewton Adaptive Learning into Go Math and launched HMH ONE Assessment, including an integration with Learnosity APIs and creating metadata and data storage services. Developed multiple enterprise products in conjunction with other teams. Sustained relationships, vision, and backlog with contributing product vendors. Used Jira to track epics and stories for the engineering teams.- Prioritized work from beginning to end for assessments on the HMH ONE launch, a new multi-million dollar revenue generating basal assessment platform used in ELA programs across the US starting in 2017- Produced prioritized development recommendations for platforms based on data captured in Adobe Analytics, direct customer feedback, and resource usage, to deliver improvements to an existing math content and assessment platform- Formulated product usage statistics and trends for stakeholders through monthly reports and meetings, allowing for informed funding and development planning decisions- Generated a direct feedback loop with customers through regular calls, site visits and User Experience Testing- Decreased one-off development work by 65% by identifying a need for common metadata standards across all products- Streamlined communication with offshore development teams across multiple time zones through online requirements-gathering meetings, and recorded demos

Responsibilities included heading client implementations, training internal and external teams, and providing customer support across the United States for the DataDirector product. Extensive troubleshooting was also conducted, as well as writing training and functional documents. Finally, at-risk and special accounts were assigned to maintain company-client relationships and contracts.• Increased training resources of the Account Management team by providing 150% of expected training documents in 50% of the time allotted• Decreased developer workload and improved client communication by assisting the QA team in properly identifying system issues• Maintained 100% of special case clients assigned to me from June 2011- August 2012• Increased revenue potential by identifying need for additional training modules and designing a training to fit that need

Managed unique accounts in California as well as new accounts in New Mexico, Arizona, and Washington state. • Maintained 100% client retention through difficult transition period by providing exceptional customer support• Assisted in transition to new support staff by conducting trainings and providing one-on-one assistance

Specialized in implementing new accounts in California, Michigan, and Texas. Assisted clients in troubleshooting their data and the program. Trained new districts and new employees. Worked with and advised programmers as to how clients use the program.• Awarded DataDirector Account Manager of the Year in 2009 by maintaining client relationships and working together with internal sales and account management teams through a leadership and structural transition• Successfully implemented 15 school districts across the U.S. with the DataDirector product, taking them from planning to initial trainings.

Supported customer concerns for an online program via email and phone. Trained new school districts in the use of the product. Wrote training and support documentation.• Generated revenue through school district staff hands-on trainings

Prepared and implemented short-term and long-term lesson plans, addressing both individual and group needs of students. Assessed the learning of up to 162 students per day. Developed and ran new and existing programs, such as Pep Squad and collaborative teaching classes.• Jointly developed the first collaborative teaching class that included both special education and regular education students• Increased student and parent communication by developing a classroom web page• Trained and gave support to peers in the use of the student information system

Taught in a sixth grade self-contained classroom. Planned and implemented varied-level lesson plans according to student need and state requirements. Assessed development and needs of up to 30 students, including GATE and Special Education students.