Managed the operational relationship with a Pharmaceutical Manufacturer by providing white glove customer service to patients and providers for a high cost prescription drug with reimbursement challenges.Supervised and developed a team of 45 employees with oversight over a team of 85 employees.Worked closely with the Manufacturer to review /implement SOPs, that consisted of a Start program, Reimbursement program, Patience Assistance Program (PAP), Co-Pay/Financial Assistance… Show more Managed the operational relationship with a Pharmaceutical Manufacturer by providing white glove customer service to patients and providers for a high cost prescription drug with reimbursement challenges.Supervised and developed a team of 45 employees with oversight over a team of 85 employees.Worked closely with the Manufacturer to review /implement SOPs, that consisted of a Start program, Reimbursement program, Patience Assistance Program (PAP), Co-Pay/Financial Assistance programs, and Nursing Adherence program. Maintained relationships with Specialty Pharmacies, including managing inbound and outbound data exchanges.Coordinated IT implementations for new and expanded offerings by gathering and reviewing development requirements, participated in UAT, and assisted with defect identification, remediation, and product deployment. Measured, monitored, and reported key performance metrics to business and Manufacturer.Facilitated quarterly business reviews with Manufacturer’s Executive Leadership team. Show less

Maintained relationship with Healthcare Clients to ensure company was meeting or exceeding client-established Coordination of Benefits and Subrogation recovery goals.Coordinated with Operations and IT resources to implement additional services including, Coordination of Benefits, Subrogation, Pharmacy, and Medicare services to existing clients. Organized and facilitated quarterly Strategic Business Reviews.

Senior Project Manager with over 14 years of experience in managing the video production process from initial client meetings to script reviews, video development, professional audio talent directing, QA, implementation, and follow-up to ensure client satisfaction. Responsibilities included: Project lead for over 1500 product and promotional videos with annual revenue of $500,000 to $750,000.Directed projects from design, scripting, and development through QA and… Show more Senior Project Manager with over 14 years of experience in managing the video production process from initial client meetings to script reviews, video development, professional audio talent directing, QA, implementation, and follow-up to ensure client satisfaction. Responsibilities included: Project lead for over 1500 product and promotional videos with annual revenue of $500,000 to $750,000.Directed projects from design, scripting, and development through QA and post-production deliverables. Coordinated the activities of cross-fuctional teams, including script-writers, technical developers, systems engineers, art designers, professional voiceover talent, and external resources/vendors throughout the production process.Created detailed project design documents, budgets and timelines.Facilitated improvements to internal production processes.Provided strategic direction to drive the company’s marketing strategies forward. Show less

Designed and developed training for internal employees, including Facilitator’s Guides, Participant manuals, and Slide presentations. Additionally, evaluated outsourced training programs for Company website.

Liaison between the Agent base and Company – responsible for on-site policy audits and maintenance of accounts throughout the state of Kentucky. Coordinated the Business Improvement Process in Louisville office.

Supported Portfolio Managers by developing investment and marketing materials for client base. Aided in the analysis of portfolio performance through extensive use of investment software