Kristin Knapp Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

• As District Manager, oversees the performance of all three stores in our organization and reports to Senior Management & Head of Retail• Oversees operational practices; including ensuring each location runs well, is in compliance with company standards, is properly executing marketing campaigns and visual merchandising plans, and meets budgets and sales goals• Responsible for hiring, training, developing and assessing performance of Store Managers, as well as their stores, with an ongoing emphasis on coaching and elevating their acumen in operations, community, product and people• Partners with HR and Retail Ops team at Head Office to form the Burb Training Team, working together to identify gaps and training needs, develop new programs then rollout said programs and effectively train all required parties• Works cross-functionally with all areas of the business to ensure all communication that affects stores is delivered powerfully in a manner that will create results, eg. drive traffic or increase sales• Reviews and analyses financial reports to make decisions and create forecasts+ plans for the future based on that information, enrols Store Managers and their teams in goals and targets• Decides what information or training is essential for the business, collaborates with Head Office and together decide how and when that information will be rolled out to stores

New Zealand

• As a Key Leader, primarily responsible for guest experience and the training and development of Educators (floor staff), I led the floor and team with enthusiasm while Manager and ASM were off-floor, assisted managers with on-going execution of projects, mastered skills in time and floor management, operations, decision making, conflict resolution, advising, mentoring, logistics, administration and handling guests • As the Key Leader of People (an additional workload to Key Leader), I organized, planned, and executed all in-store trainings and several regional level trainings including New Staff Training (Educators and KL's), Workplace Culture, People Wellness, Practices of Leadership, plus supported and led Recruiting and Group Interviews projects• As the Key Leader of Visual Merchandise, accountable for all operations in regards to product and its displays; including leading VM team, receiving, processing and organizing product, creating, leading and executing weekly visual merchandise flips each week, seeing through product education and sell-through from start to finish

Vancouver, Canada Area

• As Senior Retail Manager, I powerfully led over forty team members across four stores; including four Retail Managers as my direct reports and their respective teams of Floor Staff, Key Leaders and Assistant Retail Managers• Demonstrated a strong ability to coach, advise and develop team members by facilitating weekly 1:1 meetings and providing ongoing opportunities for engagement, coaching, accountability, advising, feedback and review• Assessed and managed Assistant Retail Manager and Retail Manager performances in depth through weekly, monthly and quarterly reviews allowing for continuous coaching, performance improvement plans, development plans, and formal performance reviews• Full responsibility for each store's recruitment, interviewing, hiring, new hire orientation, training and retention ensuring each store was adequately staffed and surpassing expectations• Displayed the utmost confidence and integrity to guarantee thorough execution in all areas of the business; including store operations, people development, conflict management, resource management, community outreach, event planning, marketing, budget development, payroll/financial administration, inventory and warehouse management• As Training Coordinator (an additional workload to Senior Retail Manager), I developed new training programs and policies from scratch, revamping our entire training process by working cross-functionally with all departments of Head Office, once complete facilitated the successful writing, presentation, training and implementation of all programs across the all stores• In both roles, accountable for reporting to the VP of Retail Operations, Directors and CEO delivering presentations and proposals to improve store experiences based on research, analysis and data collection

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, British Columbia, Canada

• As a Key Leader, primarily responsible for guest experience and the training and development of Educators (floor staff), I led the floor and team with enthusiasm while Manager and ASM were off-floor, assisted managers with on-going execution of projects, mastered skills in time and floor management, operations, decision making, conflict resolution, advising, mentoring, logistics, administration and handling guests • As the Key Leader of People (an additional workload to General Key Leader), I organized, planned, and executed all in-store trainings and several regional level trainings including New Staff Training (Educators and KL's), Workplace Culture, People Wellness, Practices of Leadership, plus supported and led Recruiting and Group Interviews projects• As the Key Leader of Community, I dove deep into Events Management, creating and leading in-store events plus content for our digital space developing a vast knowledge of utilizing social media, creating online content and optimizing analytics to increase our reach

Vancouver, Canada Area

In this essential public service role I acted as a front of line telephone agent for the Government of Canada for three tax seasons. Handling high-volume calls and answering questions on taxes, policies and procedures, from individuals all over Canada, my greatest satisfaction was found in solving tough, complex questions and helping individuals understand what can be a very difficult subject matter.

Bachelor Of Arts - Ba, Education

Activities and Societies: Varsity Women's Volleyball

Life Coach Certificate, Coaching, A+