Oversee night operations for Percento Technologies

IT Consulting | Out Sourcing

Maintain and administer Network Infrastructure for over 100 companies Perform maintenance, patching , upgrades and updates to servers Troubleshoot, diagnose, and repair serversPerform all maintenance and upgrades to telephone systems Troubleshoot and repair serversMaintain/administer Microsoft Office and network security Administer, manage, and maintain Microsoft Exchange Server Upgrade, maintain, administer, and monitor Blackberry Enterprise Server 5.0/ services Helpdesk /domain administratorManage users and privileges in web portalDeploy, maintain, and administer Kaseya servicesConsult with customers to ensure their equipment works properlyTroubleshoot and repair desktops, laptops, and serversReimage desktops and laptopsInstall hardware and software and Repair printersActivate Blackberries and synced All types of smart devices with Exchange High level of attention to customers' needsCreate birth/death certificates for servers/PC Document, Process and track existing machines

Maintain and administer Network Infrastructure Perform maintenance, patching , upgrades and updates to servers Troubleshoot, diagnose, and repair serversPerform all maintenance and upgrades to telephone systems Troubleshoot and repair serversMaintain/administer Microsoft Office and network security Administer, manage, and maintain Microsoft Exchange Server Upgrade, maintain, administer, and monitor Blackberry Enterprise Server 5.0/ services Helpdesk /domain administratorManage users and privileges in web portalDesigned and built out New York call center/network and phone infrastructure Upgrading exchange from 2003 to 2010 environment Upgrading domain from 2003 to 2008 environmentDeploy, maintain, and administer McAfee endpoint protection server Consult with customers to ensure their equipment works properlyTroubleshoot and repair desktops, laptops, and serversReimage desktops and laptopsInstall hardware and softwareRepair printersActivate BlackberriesResearch new inventory tracking programHigh level of attention to customers needsManage and consolidate databases Create birth certificates/death certificates for serversDocument, process, and track existing machines

Relocated customers hardware to new locations within the downtown campusRestacked customers hardwareManaged the relocation and restack teamConsulted with customers to ensure their equipment was working properlyTroubleshoot and repair desktops, laptops, and serversReimaged desktops and laptopsInstalled hardware and softwareRepaired printersActivated BlackberriesResearched development and deployment of new inventory tracking programHigh level of attention to customers needsInformation Technology Virtualization ProjectManaged and consolidated databases Created documentation such as birth certificates for servers and virtual machinesDocumented the process and tracking of existing machines

Troubleshoot and repair desktops, laptops, and serversReimaged desktops and laptopsInstalled hardware and softwareRepaired printersActivated BlackberriesResearched, development and deployment of new inventory tracking programHigh level of attention to customers needs

High level of attention to customers needs In-depth knowledge of all products and custom order proceduresSales supervisor for sports merchandise Lead Inventory control Investigated, reviewed, and monitored sales patterns for future analysis for the departmentOriented and trained new associatesMaintained department workstations and trouble shooted application issues

* Maintained Radiant Software application including troubleshooting and maintenance of issues as Well as Workstation support Oriented and trained new associates on the radiant softwareManaged, coached, and supervised over 20 employeesResponsible for overseeing night operations* Developed and maintained daily cash depositsManaged the proof of concept for Content Management and Digital asset enterprise systemWorked directly with General Manager on marketing campaignsLead person in developing local polices and procedures to reduce work related accidentsDeveloped maintenance plan for equipment and facilities