Maintain 98.7% quality assurance metric on high volume calls (100+ calls/day) in a timely mannerTop company customer service surveys 7/12mDemonstrate strong customer focus that is rooted in empathy and building connections on every callShowed the ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needsInformed customers of loan application requirements and deadlinesReviewed client applications, documentation for verification including proof of residence and income as well as contracts for discrepancies and mistakesReviewed refinance loan contracts and explained contract terms to clientsHelped customers make decisions about terms of refinance based on offers generate by our system after reviewReviewed loan agreements to verify completeness and accuracy according to applicable policiesContinue to stay abreast of consistent policy and procedure, lending regulations changes, and government protocolsListened carefully to customer complaints and resolved issues by taking appropriate actionDefuse disgruntled customers and collaborate with our escalations team if deemed necessary or requested.

Lead Wedding PhotographerPhoto Retouching including but not limited to color balance, toning, cloning to achieve flawless skin using Photoshop and LightroomCapture high quality images with a consistent look while still being creativeAssisted in preparation for all in studio and on location shoots Created all promotional material utilizing my knowledge of Photoshop, inDesign, and Creative CloudRan vendor tables at various events to promote and bring awareness of 4shotsAbility to work on collaborative projects or solo as a strong self-starter with great verbal/listening skills and overall sponge-like mentality. Learning from everyone around me to keep growing

Produced premiere level photography across events and studio product lines photographing upwards of 400+ students/athletes per eventCollaborate with team to successfully execute events within CADY standard of accuracy and qualityProvided concierge level service to our studio, customers, coaches and accompanied families.Used cameras, along with a variety of equipment, such as tripods, filters, and flash attachments to capture high quality photosTested equipment prior to use to ensure that it is in good working order and informing managers when otherwiseEnsures equipment is charged, organized, and stored appropriatelySetup, mount, or and install photographic equipment and cameras at studios and event locations including risers for team photosPhotographing individuals or groups ranging from High school seniors to full high school teams on media dayso Ability to adapt to all situations and contribute to seeing our team complete all required shots within time limitations.

Lead a crew of 5 or more Including remote team members, being a strong communicator both verbally and writtenPlan audio/video & lighting setups for various companies such as Samsung, American airlines, LG and for venue locations such as gaylord and renaissance hotels Develop and maintain relationships with various business partners, including head office down to general staffResponsible for accurate and timely scheduling of setups, operations, and breakdown of audiovisual equipmentTroubleshoot technical issues and resolve problems quickly as they ariseReceive, Inspect, load/unload daily shipments. Manage/Inventory/store equipment properly