• Team based role authoring and publishing company SOPs, policies, and guidelines to enhance operational efficiency, guarantee regulatory compliance, and promote best practices• Revamped SharePoint site to migrate existing documentation from company’s prior repository, overhauling architecture with integrations from Microsoft 365• Implemented industry standard protocols to improve organizational documentation practices, including: a formalized approval process, version control system, and robust archive management• Lead technical writer in charge of revision and audit of existing IT documentation to meet ISO standards, ensuring compliance with regulatory requirements

Associate Technical Writer responsible for creating technical documentation for Socure's identity verification software. Published documentation included: developer articles and guides, API documentation, product feature updates, internal documents, UI content, and release notes. Core duties and accomplishments include:• Worked in a Docs as Code model, utilizing tools like Git and VS Code to publish directly to developer portal• Maintained reference documentation for RESTful APIs in an OpenAPI specification file. • Collaborated with product owners and engineering teams to publish developer support articles, API sample calls, release notes, and feature updates in an Agile environment• Co-led large scale internal project to audit existing API reference documentation for accuracy, culminating in companywide review with senior level SMEs and product owners• Made dedicated technical writer for priority project after just 8 months; embedded with engineering team and responsible for API documentation, internal wiki, and UI content in a SCRUM-based environment

• Remote position focused on strengthening students language arts performance. • Instructed students on writing forms and structures, linguistic syntax, and reading comprehension.• Tailored each session to the unique needs of each student, encouraging independent critical thinking, time management, and study skills during lesson plans.

• Taught in one-on-one and group sessions to help students achieve academic excellence in liberal arts subjects, ranging from primary to postsecondary education.• Developed students organizational proficiency, critical thinking, project planning, and time management skills to improve academic performance and assist with college admissions.

• Edited, proofread, and revised written content pertaining to social issues in the Metro Atlanta area.• Created and published three target stories and one in-depth interview a month for the Society Section of Iconic Youth.• Published written content through various digital and social media publications.

• Provided support for a variety of operation endeavors, proactively soliciting approvals for tasks and participating in determining project goals.• Developed project plans with milestones and deliverables by conducting relevant research, coordinating resources, and engaging with stakeholders to assure timely completion.• Collaborated with various departments to facilitate interim improvements to workflow processes during large scale system overhaul.

• Established quality lesson plans for both individual and group lessons assisting students to A averages on assignments• Provided insight into educational subjects while coordinating student studies for over 15 hours a week