Kristopher Wilson Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

• Team based role authoring and publishing company SOPs, policies, and guidelines to enhance operational efficiency, guarantee regulatory compliance, and promote best practices
• Revamped SharePoint site to migrate existing documentation from company’s prior repository, overhauling architecture with integrations from Microsoft 365
• Implemented industry standard protocols to improve organizational documentation practices, including: a formalized approval process, version control system, and robust archive management
• Lead technical writer in charge of revision and audit of existing IT documentation to meet ISO standards, ensuring compliance with regulatory requirements

Los Angeles Metropolitan Area

• Associate Technical Writer responsible for creating technical documentation for Socure's identity verification software. Published documentation included: developer articles and guides, API documentation, product.
• Worked in a Docs as Code model, utilizing tools like Git and VS Code to publish directly to developer portal
• Maintained reference documentation for RESTful APIs in an OpenAPI specification file.
• Collaborated with product owners and engineering teams to publish developer support articles, API sample calls, release notes, and feature updates in an Agile environment
• Co-led large scale internal project to audit existing API reference documentation for accuracy, culminating in companywide review with senior level SMEs and product owners
• Made dedicated technical writer for priority project after just 8 months; embedded with engineering team and responsible for API documentation, internal wiki, and UI content in a SCRUM-based environment

Los Angeles Metropolitan Area

• Remote position focused on strengthening students language arts performance.
• Instructed students on writing forms and structures, linguistic syntax, and reading comprehension.
• Tailored each session to the unique needs of each student, encouraging independent critical thinking, time management, and study skills during lesson plans.

United States

• Taught in one-on-one and group sessions to help students achieve academic excellence in liberal arts subjects, ranging from primary to postsecondary education.
• Developed students organizational proficiency, critical thinking, project planning, and time management skills to improve academic performance and assist with college admissions.

Atlanta Metropolitan Area

• Edited, proofread, and revised written content pertaining to social issues in the Metro Atlanta area.
• Created and published three target stories and one in-depth interview a month for the Society Section of Iconic Youth.
• Published written content through various digital and social media publications.

Greater Atlanta Area

• Provided support for a variety of operation endeavors, proactively soliciting approvals for tasks and participating in determining project goals.
• Developed project plans with milestones and deliverables by conducting relevant research, coordinating resources, and engaging with stakeholders to assure timely completion.
• Collaborated with various departments to facilitate interim improvements to workflow processes during large scale system overhaul.

Greater Atlanta Area

• Established quality lesson plans for both individual and group lessons assisting students to A averages on assignments
• Provided insight into educational subjects while coordinating student studies for over 15 hours a week