Kumar Ujjwal Email & Phone Number

India

India

Mumbai, Maharashtra, India

- Maintain high standards by showing Initiative, Problem Solving, Staff Training, and Team Leading.- Develop, build, and maintain positive client and customer relationships.- Manage, record, and promptly resolve issues or emergencies that arise.- Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.- Oversee the entire Night Team operations.- Acting as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise.- Participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process.- Ensure the accurate completion of the daily night audit in a timely fashion by performing the full night audit, and preparation of daily summary reports.- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.- Assist other departments, as needed.

Udaipur, Rajasthan, India

- Supervising daily shift process ensuring all team members adhere to SOPs.- Ensuring that accurate room status information is maintained and properly communicated.- Ensuring that guest requests are resolved quickly, efficiently and courteously.- Meeting & welcoming most of the guests personally.- Checking on the reception & concierge stock flow & ordering supplies accordingly.- Supervising Floor Butlers, Reception Butlers, Private Dining Butlers & Butler Hotline Assistants and looking after their trainings.- Taking charge in the absence of the Assistant Head Butlers / Duty Managers.- Coordinating pre-arrival activities to understand guest needs & preferences to elevate their experience.- Taking check-ins & check-outs and handling guest calls to ensure smooth service.- Upselling higher room category, Unique Dining, SPA & other hotel services.- Meeting all in-house guests, taking their feedback & planning itinerary fortheir stay.- Customizing amenities, special room decor & set-ups.

Systematic Training & Education Programme (Step), Hotel Operations Management, Distinction In All Three Years

The Oberoi Group’s STEP programme offers the opportunity to acquire all round and specialised skills and knowledge in all departments.

Accor Global Leadership Programme (Glp), Strategic Leadership Skills

Bachelor'S Degree, Tourism Studies

Senior Secondary

Secondary Education

Primary Education