Krunal Mehta Email & Phone Number

Dubai, Ae

Pune

Remote

As a dedicated Project Delivery Lead for SRE & Operations, I leverage my proficiency in agile methodologies, stakeholder management, and site reliability engineering best practices to drive efficiency and customer satisfaction.Key Responsibilities:- Sprint Management: Facilitate sprint planning and retrospective meetings, ensuring timely and efficient delivery of tasks in alignment with the set objectives.- On-call Schedule Oversight: Develop, manage, and optimize on-call schedules, ensuring prompt response to incidents and minimizing disruptions.- Runbooks Development: Collaborate with the SRE team to design, create, and maintain detailed runbooks and playbooks to standardize troubleshooting and operational procedures.- Stakeholder Syncs: Host weekly synchronization meetings with stakeholders for task prioritization, planning, and backlog grooming, ensuring transparency and alignment with business goals.- Reporting: Deliver comprehensive bi-weekly reports to senior stakeholders and sponsors, highlighting team performance, project progress, and critical updates.- Client Satisfaction: Maintain an open line of communication with clients, gathering feedback, and making data-driven decisions to enhance service delivery and client satisfaction.

Remote

Steering the helm of high-volume operations, I thrive amidst the challenges of swiftly addressing support incidents, with an unwavering commitment to customer satisfaction. Beyond traditional operational frameworks, I've pioneered processes, embraced modern tech, and built bridges with partner teams. It's not just about solving problems; it's about crafting solutions that elevate every facet of the operations landscape.Key Responsibilities:- Incident Management: Successfully manage and address a significant volume of support incidents, ensuring timely resolutions and maintaining customer trust.- Operational Streamlining: Initiated and developed procedures to optimize operations, which included curating knowledge articles and establishing a clear escalation process.- Collaboration: Work closely with downstream teams to address interdependent issues, ensuring a cohesive operational workflow.- Partnership & Onboarding: Onboard new requirements from partner teams and establish productive working relationships, ensuring aligned goals and mutual understanding.- Software Development: Led the bug-fixing initiatives and developed new producer services using React and Python.

Remote

- Helping organizations leverage the use of Office 365 by building code-free, inexpensive out-of-the-box SharePoint solutions to meet their business requirements.- Implementing IA best practices through the use of 3rd party tools like Tree Testing and Card Sorting.- Elevating the use of MS Teams.- User adoption.- Governance

Remote

- Managed all aspects of the on-boarding process - The transition of a customer from deployment to Support.- Assessed program risks, anticipate challenges and provide escalation management- Created strategies to improve productivity and work levels- Lead and participated in the creation of strategies that drive product adoption, adobe awareness, and customer satisfaction through the duration of the customer lifecycle- Collaborate closely with engineering, product development, and finance team to develop and own the underlying cost and economic models for the platform and associated feature sets

Remote

• Prepared cost estimates by studying customer documents and consulting with project managers• Identified sales opportunities by assessing customer requirements through support tickets and sent the data to the Professional Services team• Developed and implemented pursuit plans for all opportunities with assigned products• Recommended changes, improvements, or deletions in products according to customer feedback• Managed technical integration, systems engineering program management, customer support, and program management• Provided technical troubleshooting and problem solving for the L1/L2 support team with installed equipment/system issues• Evaluated quality problems and performed deep and rationale analysis to identify and resolve issues• Documented an end-to-end guide for all the key products along with the video snippets for each nugget• Analysed cost reduction opportunities and handed over the documentation to the management for further implementation

Remote

Recognized by executives and ranked as #1 SME at the company.• A designated subject matter expert in SharePoint and Office 365. Responsible forsupporting and managing products like EPM Live - Portfolio Management, Social - A mini Facebook version for organizations, Bonzai Intranet - Elevating the experience of SharePoint and O365• Compiled customer feedback and recommended service delivery improvements to management• Created test labs for teams to be able to reproduce real-time issues reported by the customer• Worked closely with Engineering and Operations team to be able to speed up the progress and deliver the solutions to the customer• Documented knowledge base articles so that the L1 support team could resolve customer issues• Reduced cost by enhancing a single VDI machine that can be used by all the agents on a local system/mobile/tablets to be able to test the functionalities• Maintained a strong customer bond by providing them an excellent support• Leveraged consultative approach to gather customer details and technical data

Remote

Alpharetta, Georgia

Senior SharePoint Consultant

Pune, Maharashtra, India

Client (Harvest Technologies Inc )SharePoint Consultant - Dev + Admin

Pune

Worked with CloverInfotech for the Clients KotakSecurities and IndusInd bank into Microsoft SharePoint Admin and Development Models.

Goregaon

Leading role in SharePoint Administration and Development including DR set up.

Mumbai, Maharashtra, India

Worked as an SharePoint App Developer (Provider Hosted App Model) .

Remote

Pune, Maharashtra, India

SharePoint 2010 Administrator