Krupal Patel Email & Phone Number

Montreal, Quebec, Canada

Performing all implementation tasks as specified in the customers project plan for Presagia Leave.Providing customer and team support in application setup, configuration, troubleshooting, and issueresolution based on assigned tickets.Triaging and troubleshooting customer issues.Implementing application environment for the clients and customize per the client’s specifications andperform pre-installation testing, as needed, on unusual or complex features of Presagia… Show more Performing all implementation tasks as specified in the customers project plan for Presagia Leave.Providing customer and team support in application setup, configuration, troubleshooting, and issueresolution based on assigned tickets.Triaging and troubleshooting customer issues.Implementing application environment for the clients and customize per the client’s specifications andperform pre-installation testing, as needed, on unusual or complex features of Presagia Leave.Provide technical support and hands on training of each module to client regarding product.Supervise daily files import, validation, and data migration from the vendor.Supporting internal team in the technical aspects, testing and deployment of releases. Show less

Montreal, Canada

Performing all implementation tasks as specified in the customers project plan for Presagia Leave.Providing customer and team support in application setup, configuration, troubleshooting, and issueresolution based on assigned tickets.Triaging and troubleshooting customer issues.Implementing application environment for the clients and customize per the client’s specifications andperform pre-installation testing, as needed, on unusual or complex features of Presagia… Show more Performing all implementation tasks as specified in the customers project plan for Presagia Leave.Providing customer and team support in application setup, configuration, troubleshooting, and issueresolution based on assigned tickets.Triaging and troubleshooting customer issues.Implementing application environment for the clients and customize per the client’s specifications andperform pre-installation testing, as needed, on unusual or complex features of Presagia Leave.Provide technical support and hands on training of each module to client regarding product.Supervise daily files import, validation, and data migration from the vendor.Supporting internal team in the technical aspects, testing and deployment of releases. Show less

Ahmedabad, Gujarat, India

Installing and supporting IPC EHR Application on Server and user’s PCs.• Handled Technical EMR issues in coding and database level by connecting customer’sserver through various online tools while maintaining excellent customer service.• Working with team members and providing expertise in EMR, learning new skills for bettercustomer services and improving productivity.• Conducting conferences of EMR with international customers, team members andmanagement.• Designed,… Show more Installing and supporting IPC EHR Application on Server and user’s PCs.• Handled Technical EMR issues in coding and database level by connecting customer’sserver through various online tools while maintaining excellent customer service.• Working with team members and providing expertise in EMR, learning new skills for bettercustomer services and improving productivity.• Conducting conferences of EMR with international customers, team members andmanagement.• Designed, developed, wrote, and evaluated training material on EMR application• Escalating all New and Enhancement level requests of EMR users to Project.• Keeping track of all the bugs, which I came across in the iTracker (iPatientCare internaltool) bug tracking system.• Handling Windows Server 2000/2003/2008, IIS - 6.0. /7.0 MSSQL-2005/2008/2008R2 andIE - 7/8/9/10 with EMR in order to resolve compability issues.• Providing online professional level training to end users as well as to channel partners withthe help of online tools such as Gotomeeting.com, Webex.com etc.• Extensively using online Tools such as Logmein.com, Showmypc.com, Gotomypc.com,Teamviewer.com, PCAnywhere, Sonic Wall, Cisco VPN, RDP etc. in order to remotelyconnect client workstations and servers to resolve the implementation issues remotely.• Working on multiple initiatives like Installation, Implementation, Configuration, Tech-Support, and Training of EMR (Electronic Medical Records), Enterprise Interface Adaptor –Health Level 7, Patient Portal, to the physician offices.• Configuration of Interface Facilities such as Medical Device, EPCS Token, Web Camera,Scanner & Card Scanner, Fax Machine and other equipment. Show less

Ahmedabad Area, India

Installing and supporting IPC EHR Application on Server and user’s PCs.• Handled Technical EMR issues in coding and database level by connecting customer’sserver through various online tools while maintaining excellent customer service.• Working with team members and providing expertise in EMR, learning new skills for bettercustomer services and improving productivity.• Conducting conferences of EMR with international customers, team members andmanagement.• Designed,… Show more Installing and supporting IPC EHR Application on Server and user’s PCs.• Handled Technical EMR issues in coding and database level by connecting customer’sserver through various online tools while maintaining excellent customer service.• Working with team members and providing expertise in EMR, learning new skills for bettercustomer services and improving productivity.• Conducting conferences of EMR with international customers, team members andmanagement.• Designed, developed, wrote, and evaluated training material on EMR application• Escalating all New and Enhancement level requests of EMR users to Project.• Keeping track of all the bugs, which I came across in the iTracker (iPatientCare internaltool) bug tracking system.• Handling Windows Server 2000/2003/2008, IIS - 6.0. /7.0 MSSQL-2005/2008/2008R2 andIE - 7/8/9/10 with EMR in order to resolve compability issues.• Providing online professional level training to end users as well as to channel partners withthe help of online tools such as Gotomeeting.com, Webex.com etc.• Extensively using online Tools such as Logmein.com, Showmypc.com, Gotomypc.com,Teamviewer.com, PCAnywhere, Sonic Wall, Cisco VPN, RDP etc. in order to remotelyconnect client workstations and servers to resolve the implementation issues remotely.• Working on multiple initiatives like Installation, Implementation, Configuration, Tech-Support, and Training of EMR (Electronic Medical Records), Enterprise Interface Adaptor –Health Level 7, Patient Portal, to the physician offices.• Configuration of Interface Facilities such as Medical Device, EPCS Token, Web Camera,Scanner & Card Scanner, Fax Machine and other equipment. Show less

Ahmedabad

• Managing all international Installing and supporting SoftClinic suite (advance & paperless Clinical practice &Hospital management software) on SoftclinicServer, terminal servers and user’s PCs for Hospitals, including connecting client applications to main SQL database server.• Coordinate, manage and monitor our Support team.• Preparing new design of any additional requirements in software package. • Coordinate with developer team for testing of new modules in software… Show more • Managing all international Installing and supporting SoftClinic suite (advance & paperless Clinical practice &Hospital management software) on SoftclinicServer, terminal servers and user’s PCs for Hospitals, including connecting client applications to main SQL database server.• Coordinate, manage and monitor our Support team.• Preparing new design of any additional requirements in software package. • Coordinate with developer team for testing of new modules in software. • Giving support and training for specific products such as DiComPlus, OnCoSoft, SoftCath to international clients. • Trouble shooting client’s issues within certain time frame as agreed in SLA by phone calls, through e-mail, remotely or at site by utilizing my advanced knowledge of different network infrastructures, computer operating systems, software and hardware.• Resolving technical issues via remote access to clients’ network environment with the help of various remote access tools such as Windows Remote Desktop Protocol, TeamViewer, Virtual Private Network, and Citrix web, VNC. Show less

Brisbane

• Managing all IT set-up and Administered Windows XP, Windows 7 workstations and laptops.• Supported Microsoft Office 2007/2010, Supported and maintained servers and backups.• Utilizing my advanced knowledge of different network infrastructures, computer operating systems, software and hardware.• Utilized problem solving and troubleshooting abilities to resolve any major issues.• Sharing knowledge with new recruits /trainers about campus webpage access, network access and cloud… Show more • Managing all IT set-up and Administered Windows XP, Windows 7 workstations and laptops.• Supported Microsoft Office 2007/2010, Supported and maintained servers and backups.• Utilizing my advanced knowledge of different network infrastructures, computer operating systems, software and hardware.• Utilized problem solving and troubleshooting abilities to resolve any major issues.• Sharing knowledge with new recruits /trainers about campus webpage access, network access and cloud computing with documentations.• Experienced in setting up local wireless for student laptops and troubleshoot network access.• Familiarity with networking equipment such as routers and switches. Show less

Softlog System-Stratatel Pty Ltd

Installing and supporting Softlog Enterprise suite (a cost recovery software) on Softlog Server, terminal servers and user's PCs for Businesses, including connecting client applications to main SQL database server.Trouble shooting client's issues within certain time frame as agreed in SLA by answering phone calls, through e-mail, remotely or at site by utilizing my advanced knowledge of different network infrastructures, computer operating systems, software and hardware.Resolving… Show more Installing and supporting Softlog Enterprise suite (a cost recovery software) on Softlog Server, terminal servers and user's PCs for Businesses, including connecting client applications to main SQL database server.Trouble shooting client's issues within certain time frame as agreed in SLA by answering phone calls, through e-mail, remotely or at site by utilizing my advanced knowledge of different network infrastructures, computer operating systems, software and hardware.Resolving technical issues via remote access to clients' network environment with the help of various remote access tools such as Windows Remote Desktop Protocol, Virtual Private Network, Citrix web, VNC, Cisco VPN, PC Anywhere, etcetera in a secure manner to minimise possible internet security breach and prevent any data lose or any computer virus infections.Performing preventive maintenance for all clients to ensure all cost recovery jobs are successfully being recorded and all Softlog applications are up and running. Updating all technical documents and instruction manuals for future references to ensure the company performs at its optimum capacity at all time.Setting up database backup plans on Network drives and managing network storage and performing preventive maintenance for all clients to ensure all cost recovery jobs are successfully being recorded and all Softlog applications are up and running.Updating all technical documents and instruction manuals for future references to ensure the company performs at its optimum capacity at all time. Show less

Bachelor’S Degree, Network And System Administration/Administrator

Diploma In It, Network And System Administration/Administrator

Activities and Societies: Debate with classmates, Multi-cultural celebrations.

Diploma, Information Technology, First Class