TEKsystems | Fort Worth, TXTeam Leader05/2020 - 03/2022Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.Fostered positive employee relationships through communication, training and development coaching.Mentored newly hired employees on Salesforce and Client interaction.Reviewed completed work to verify consistency, quality and conformance.Recommended and executed improvements for production and quality.Offered training and support to keep team members motivated and working toward objectives.Created and distributed Weekly reports to management regarding performance.GameStop | Omaha, NEStore Leader09/2014 - 11/2018Responsible for overall Store and staff performance. This includes assisting guests on the floor and over the phone.Analyze opportunities on monthly P&L to develop strategies and checks to increase store performance through team growth and training.Tasks included scheduling, ordering supplies and product, providing news and analysis during weekly conference calls, inbound/outbound shipments, marketing, and various other operations.Was a member of the HR team in charge of organizing and interviewing at Job Fairs, both in individual and group interview environments.Ensure we offer the best possible experience to our guests to strengthening the GameStop Core Values.Cyberbug Solutions | Las Vegas, NVAdmin and Dispatch09/2012 - 08/2014Responsible for dispatch and handling contracts with present and potential clients via phone/email and ‘Grasshopper’ voicemail/call forwardingPayments and other communications received were applied through smartphone ‘Intuit GoPayment’ enabled deviceCelebrate Kids | Las Vegas, NVOffice Aide/Supervisor03/2003 - 08/2014Corresponded and coordinated with staff, clients, and vendors through phone, email, and mail correspondence.Managed/updated accounts consisting of one-time services, as well as recurring seasonal eventsPlanned and organized weekly schedules for entertainment staff. Professionally performed customer service over the phone and in other cases where questions or concerns of payments had arisenExample Skills