Kumar Shivam Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Member of COE (Center of Excellence) Team, supporting Australia, New Zealand, US & rest of the global business teams.

Gurugram, Haryana, India

-Oversee end-to-end product development and strategic roadmap execution for hearables category resulted import worth 8cr SKD kits with 14 SKUs.-Managed seamless operations with ODM, EMS, and local suppliers, Reduced lead timefrom ODM to >50 days, streamlined EMS PDI & Dispatch processes, and implementedrigorous quality measures with local suppliers.-Led A/B testing initiatives to optimize product features and finalization of the product & vendor to enhance user experience.-Conducting market research to identify customer needs, market trends, and competitions.-Collaborating with cross-functional teams involves, production, design, marketing, brand,ecommerce, analytics, warehouse, operations & customer experience.-Exceeded target customer ratings by achieving 97.2% on Amazon and 97.4% on Flipkart.-Analyzing VOC through UX, reviews, complaints and enhanced the new product launches.-Designed and deployed agile customer support strategies, driving a 30% decrease in turnaround time and elevating Net Promoter Score by 10 points.-Developed multiple dashboards to monitor process trends, proactively identifying andstabilizing any irregular spikes to elevate the performance.-Led legal compliance of the category, ensuring adherence to regulations and enhancing risk management strategies.

Patna, Bihar, India

-Developed Sales & GTM Project for NPO (Non-Promoter Outlets) and boosted business with 27% growth. -Conducting market research, developing business insights with root cause analysis, data analysis & MIS reporting.-Oversaw KPI's & ROI of 85+ Distributors with Channel sales communication.-Building & managing productivity improvisation plans for external stakeholder.-Handling product training of channel partners & their employees (160+ head count).-New product launch, Pre sales, Placement along with Product analysis & management.- Analysing the Market OD of channel partners and constantly monitoring the payments to control OD.

- Looking after distributors KPI & ROI.- Performing Market Research & Develop Projects.- Performing Market Analysis & Data Analysis.- Handling channel Partner man-power's product training.- Tracking Market & Warehouse stock situation.- Handling Product Market Placement as per the WOD.- Market Audits & Visits.

India

India

- Headed the Social Media Marketing Department- Expanded the outreach of the foundation- Organized several online promotional events- Team Formation & Team Management- Initiated various campaigns

India

- Handled MSCRM Profiles ( Developer, Technical, Tester and Business Analyst).- Assisted in budgeting & allocation of human resources for a project with microsoft.- End to end resource operations & management.- Oversaw vacancies for Pan India- Benefits and negotiation.

Patna, Bihar, India

- Restructured the organizational structure- Implemented management functions- oversaw Human Resource department- Succeeded in making of strong team- Implemented human resource functions

India

- Established strong brand awareness and management- Implemented marketing strategies- Boosted business development

India

The project was on Gender Equality , Major target were the stereotype:s in our society.( Ek Saath Campaign)

Bachelor Of Business Administration - Bba, Business Administration, Marketing & Management

Activities and Societies: Was a member of YFI - Youth for free India.

10Th And 12Th, Business/Commerce

Activities and Societies: Was in school football team.