Kshitiz Singh Email & Phone Number

Newport Beach, California, United States

Preferred hotels and resorts comprises independent hotels, resorts, residences and hotel groups across 85 countries. Headquartered in California, the company has scaled success globally over a period of 51 years. With its presence in India for about 17 years, Preferred hotels and resorts has over 40+ distinctive member hotels. 1. Analyze and prepare daily rate load and database maintenance requests that come through the database email boxes for individual processing. Ensuring all requests are tracked appropriately and meet Preferred hotels and resorts standards.2.Load rate shells, perform rate audits, load rates and and room code mappings, pseudo city codes, global corporations and various categories of data into GDS into GDS, CRS, Internet and other systems in an efficient and accurate manner.3.Perform various tasks to expedite new hotel implementation/de- implementations, and switches in GDS and internet distribution channels with accuracy, efficiency and proper follow up and closure.4.Monitor and work through GDS reject through the SynXis CRS, to ensure all reservations are properly processed.5.Market Place CRM Opportunities.

India

Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.Ensure reservation department, revenue and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.** Commission Report for MMT /BOOKING.COM/EXPEDIA AND LOCAL TRAVEL AGENT. Submitting month end accruals /vendor form with all documents. Financial understanding and on the job traning.Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.Assists and prepare in groups pre-arrival process and also preparing group rooming lists.Maintains a clean and organized work area. Attends all scheduled meetings as required with HOD's or Sales team.Create and manage rates and packages configured on the Hotel software.Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. If there are failed reservations to update the Hotel software then process those reservations manually.Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)Adjust rates according to suggestions from Unit Revenue Manager.

New Delhi Area, India

Stay uncle is a New Venture for all guest's, exploring the experience the young couples in India.Stay Uncle is hotel booking platform.Besides hotel rooms, in an ongoing way, Stayuncle aims at:- Creating new in-room/in-hotel experiences for couples- Expanding & Improving existing in-room/in-hotel experiences- & to always be customer-centric & look into creating relationships with the couple ratherthan individuals.I joined Stay Uncle as Customer care Executive after looking at my performance. Senior management of Company moved me to Business Development. In my current role i take of entire SOUTH INDIA and taking care of our partner's,stakeholder's and taking over all success of the company to the next level.I also had the opportunity to work with our FOUNDER and CEO in understanding the overall business model of the company. In my key role :-1) Identified "bottlenecks" and implemented new and improved processes and policies.2)Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement.3)Proposed marketing strategy ideas to optimize targeting of customers.4)Improve the bottom line by ensuring opportunities are addressed and deals are closed.5)Tied up and partnered with hotel chains like The Pride Group,Cygnett,Royal Orchid, Zinc Group etc.6)Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.

Subheaded the department under the guidance of Sales and Marketing department along with Revenue.

New Delhi Area, India

Worked in National Capital Region Highest Inventory in Delhi Ncr. Complex Property of the Accor group Pullman - Novotel total inventory around 670 rooms. Worked closely with Revenue Director in understanding the key aspects of the department, Market Segment. In depth details of the corporate client's.-Played active role in stream lining the processes in the reservation department.-A multi tasker job and responsibilities as assigned by Director Revenue in FIT'S,GROUP'S,AIRLINES,CORPORATES AND TRAVEL AGENTS.-Updating No show's / Invalid Credit Card details updating it on the extranet of Booking.com, Expedia.com (third party website).-Charging the Virtual card for Prepaid room reservations through Booking.com, Expedia.com, C-trip etc. All the prepaid room reservation's.

New Delhi Area, India

Reservation Assistant:- (Sales and Marketing)Responding to communications from guests/travel agents and various other network:-Email, Telephone, Fax, and Taj Reservation Worldwide Network.Creating and Maintain reservation records usually by date of arrival/ promptly processing any processes any cancellations and modifications.Tracking future room’s availability on the basis of reservations, type of rooms the hotel has as well as their location and layout.Knowledge of hotel packages/Room Rates/Status and Benefits.Update availability of all distribution channels like GDS, OTS and Web booking system.Credit policy of the hotel and coding of each room reservation and policy on guaranteed reservations and No shows. Handling daily correspondence, responding to inquiries and making reservation as needed and keeping files up to date.Preparing morning report of No Show, Cancellations, Traces (FIT’S AND GROUP), Credit report for charging the guests coming on early bird discount offer, expedia, Bank transfer advance deposit requirements.Promoting goodwill of Taj Hotels by being courteous, friendly and helpful to guests, managers and fellow employees.Getting information about the areas of Interest in order to target more clients in particular seasons.Coordinating with Front Office and Food AND Beverage team on day to day activities, banquet events happening in the hotel.Part of newly launched tax structure team “Goods and Services Tax” in the unit and informing the same to the guest’s.Special Appreciation from Guests / Colleagues.Received positive feedback on “Medallia” from guests during their stay at Vivanta by Taj Surajkund.Special appreciation certificate from the Unit General Manager at The Town Hall for continuing and receiving positive comments from guest’s.

New Delhi Area, India

Learning And Development:-- Understood the Culture of the organisation from the root. The setup done by the founder late Mr.JRD Tata in the entire country and his contributions towards the society.-Luxury experience cycle.-Unit based understanding, working style of the luxury unit and its competitors.-Art and architecture:-Understanding the entire theme of the hotel, restaurants, lobby, rooms.-Welcoming experience.

New Delhi Area, India

Worked with The Taj Mahal Hotel 294 room inventory (The Indian Hotel Company Limited)one of the top end Luxury hotels in country also known as''Head of States''. Right in Central Delhi on No.1 mansingh road.Learnings:- Customer Relationship Management,Departmental Coordination,City Scenario,Up-selling rooms to next best category,System knowledge:-Fidelio and Opera.•Responding to communications from guests/travel agents and various other network:-Email, Telephone, Fax, Taj Reservation Worldwide Network. •Creating And Maintain reservation records usually by date of arrival/ promptly processing any processes any cancellations and modifications.•Tracking future room’s availability on the basis of reservations, type of rooms the hotel has as well as their location and layout.•Knowledge of hotel packages/Room Rates/Status and Benefits.•Update availability of all distribution channels like GDS,OTS And Web booking system.•Credit policy of the hotel and coding of each room reservation and policy on guaranteed reservations and No shows.•Handling daily correspondence, responding to inquiries and making reservation as needed and keeping files up to date.•Preparing morning report of No Show, Cancellations, Traces (FIT’S AND GROUP), Credit report for charging the guests coming on early bird discount offer, expedia, Bank transfer advance deposit requirements.•Promoting goodwill of Taj Hotels by being courteous, friendly and helpful to guests, managers and fellow employees.•Getting information about the areas of Interest in order to target more clients in particular seasons.•Coordinating with Front Office and Food AND Beverage team on day to day activities, banquet events happening in the hotel.•Requisition of the department from stores, knowledge of Orion Software.

Worked and Looked after Guest Services and At your Service (One point of communication for guest contacts)•Welcoming and acknowledge all guests according to company standards, anticipate and address guests needs, assist individuals with disabilities, thank guests with genuine appreciation.•Process all guest check-inns by confirming reservations, assigning room and issuing and activating room keys.•Answer, record and process all guest calls, messages, requests, questions or concerns.•Coordinate with housekeeping department to track readiness of rooms for check-inns.•Communicate parking procedures to guests/Visitors and dispatch bell staff or valet staff as needed. At Your Service:-•Operating telephones switchboard station in order to answer telephone calls.•Process guest request for wake up calls, screening calls, and other request related to placing or receiving telephone calls.•Log all guest requests or issues into computer contact appropriate individual or department.•Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.•Follow all company safety and security policies and procedures, report accidents, injuries and unsafe work conditions to manager.•Ability to identify and understanding issues, problems and opportunities, using effective approaches for choosing a course of action.

Goa

Food and Beverage Operations -Learnt Shawman , Taking guest orders and then punching it- Worked as a host welcoming the guest.- Setting up the Entire Restaurant from Breakfast, Lunch and Dinner- Tracking up the guest satisfaction requirement STORES. WORKED AT LATITUDE MULTI -CUISINE RESTAURANT AND EL CAMINO SPECIALITY ITALIAN RESTAURANT.

Aurangabad ,Maharashtra

Industrial training and On Job Training.Understanding the brand and basic hotel operations.

Bangalore

Understudy Assignment in Bangalore. Departement Accommodations At ITC GARDENIA AND WINDSOR MANOR. -Accommodations.-Rooms Divisions and Housekeeping

Ba(Hons) Hotel Management, Hotel Management, Business Ehtics,Strategic Hospitality Management,Front Office Operations

Year 3- Dissertation - Safety and Security of measures of The Mahal Hotel New Delhi Post 26/11 Mumbai terror attacks. •Wine Training.

Diploma Hotel Management, Hotel/Motel Administration/Management, First Division

Activities and Societies: Group Participation•Attended a work shop on Real Indian Hospitality Industry scenarios conducted.

Class X And Xii, Commerce, First Division

Activities and Societies: SPORTS 100M AND 4X100 MTRS RELAYCommerce Background :- Entrepreneurship , Accountancy, Business Studies.

Basic Education

New Delhi

Customer Services /Facilites Management E Learning, Customer Service Management Course -1,Facilities Management:- Course-2

Sucessfully got enrolled and completed Customer services Management Course.