Kshitiz Singh Email & Phone Number

Newport Beach, California, United States

Preferred hotels and resorts comprises independent hotels, resorts, residences and hotel groups across 85 countries. Headquartered in California, the company has scaled success globally over a period of 51 years. With its presence in India for about 17 years, Preferred hotels and resorts has over 40+ distinctive member hotels. 1. Analyze and prepare daily.

India

Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.Ensure reservation department, revenue and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.** Commission Report for MMT /BOOKING.COM/EXPEDIA AND LOCAL TRAVEL.

New Delhi Area, India

Stay uncle is a New Venture for all guest's, exploring the experience the young couples in India.Stay Uncle is hotel booking platform.Besides hotel rooms, in an ongoing way, Stayuncle aims at:- Creating new in-room/in-hotel experiences for couples- Expanding & Improving existing in-room/in-hotel experiences- & to always be customer-centric & look into.

Subheaded the department under the guidance of Sales and Marketing department along with Revenue.

New Delhi Area, India

Worked in National Capital Region Highest Inventory in Delhi Ncr. Complex Property of the Accor group Pullman - Novotel total inventory around 670 rooms. Worked closely with Revenue Director in understanding the key aspects of the department, Market Segment. In depth details of the corporate client's.-Played active role in stream lining the processes in.

New Delhi Area, India

Reservation Assistant:- (Sales and Marketing)Responding to communications from guests/travel agents and various other network:-Email, Telephone, Fax, and Taj Reservation Worldwide Network.Creating and Maintain reservation records usually by date of arrival/ promptly processing any processes any cancellations and modifications.Tracking future room’s.

New Delhi Area, India

Learning And Development:-- Understood the Culture of the organisation from the root. The setup done by the founder late Mr.JRD Tata in the entire country and his contributions towards the society.-Luxury experience cycle.-Unit based understanding, working style of the luxury unit and its competitors.-Art and architecture:-Understanding the entire theme of.

New Delhi Area, India

• Worked with The Taj Mahal Hotel 294 room inventory (The Indian Hotel Company Limited)one of the top end Luxury hotels in country also known as''Head of States''. Right in Central Delhi on No.1 mansingh road.Learnings.
• Responding to communications from guests/travel agents and various other network:-Email, Telephone, Fax, Taj Reservation Worldwide Network.
• Creating And Maintain reservation records usually by date of arrival/ promptly processing any processes any cancellations and modifications.
• Tracking future room’s availability on the basis of reservations, type of rooms the hotel has as well as their location and layout.
• Knowledge of hotel packages/Room Rates/Status and Benefits.
• Update availability of all distribution channels like GDS,OTS And Web booking system.

• Worked and Looked after Guest Services and At your Service (One point of communication for guest contacts)
• Welcoming and acknowledge all guests according to company standards, anticipate and address guests needs, assist individuals with disabilities, thank guests with genuine appreciation.
• Process all guest check-inns by confirming reservations, assigning room and issuing and activating room keys.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Coordinate with housekeeping department to track readiness of rooms for check-inns.
• Communicate parking procedures to guests/Visitors and dispatch bell staff or valet staff as needed. At Your Service:-

GOA

Food and Beverage Operations -Learnt Shawman, Taking guest orders and then punching it- Worked as a host welcoming the guest.- Setting up the Entire Restaurant from Breakfast, Lunch and Dinner- Tracking up the guest satisfaction requirement STORES. WORKED AT LATITUDE MULTI -CUISINE RESTAURANT AND EL CAMINO SPECIALITY ITALIAN RESTAURANT.

Aurangabad, Maharashtra

Industrial training and On Job Training.Understanding the brand and basic hotel operations.

Bangalore

Understudy Assignment in Bangalore. Departement Accommodations At ITC GARDENIA AND WINDSOR MANOR. -Accommodations.-Rooms Divisions and Housekeeping

Ba(Hons) Hotel Management, Hotel Management, Business Ehtics,Strategic Hospitality Management,Front Office Operations

Year 3- Dissertation - Safety and Security of measures of The Mahal Hotel New Delhi Post 26/11 Mumbai terror attacks. •Wine Training.

Diploma Hotel Management, Hotel/Motel Administration/Management, First Division

Activities and Societies: Group Participation•Attended a work shop on Real Indian Hospitality Industry scenarios conducted by.

Class X And Xii, Commerce, First Division

Activities and Societies: SPORTS 100M AND 4X100 MTRS RELAYCommerce Background :- Entrepreneurship , Accountancy, Business Studies.

Basic Education

New Delhi

Customer Services /Facilites Management E Learning, Customer Service Management Course -1,Facilities Management:- Course-2

Sucessfully got enrolled and completed Customer services Management Course.