 Provides leadership and day-to-day management in the administration ofof A/R, claim denials and payment collections. Serves as a subject matter resource and responds to team member questions. Provides training to existing and newly hired staff members. Responsible for the resolution of complex billing matters. Maintains strong customer relationships to ensure the immediateresolution of problems as well as being responsive to future needs. Focus efforts on growing cash and reducing bad debt. Analyze payer issue and resolve AR to increase cash collections. Complete refunds/adjustments to customer accounts Contact Third Party carriers to follow up on denied and un-responded claims. Resolve billing issues with patients or their representative byevaluating and responding to all aspects of written billing inquires. Prioritize accounts and claims for follow up and adjudication

 Responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting Following up with insurance companies and/or third party payers to ensure payments by primary and secondary payers are accurate and timely Works closely with payer provider relations representatives Handles contracted and non-contracted; HMO, PPO, EPO, POS, self-pay and third party reimbursement issues Works all denials and corrected claims collaborating with insurance payers Works A/R follow up when there has not been a timely response from the insurance company Prepares and processes various insurance claims. Verifies data by conferring with appropriate agency and/or external personnel on a daily basis Documents accurate activity notes under claim history in Electronic Medical Records System (EPIC)  Completes write-off adjustment forms for accounts needing necessary adjustments with appropriate documentation attached Entering patient demographic and insurance registration in GE and EPIC Facilitating phone calls incoming and outgoing Posting payments in GE and EPIC and balancing end of day reports  Enforcing financial agreements and discussing financial issues with patients  Reviewing patient accounts and explaining charges to patients Completing FMLA and Short Term Disability Forms Precertification and researching maternity global benefits  Educating patients on global maternity and surgery benefits  Resolving coding and billing issues as well as refilling insurance claims Processing referrals Expediting medical records requests Training employees to perform check in, check out and office procedures

-Patient registration, ensuring accurate demographic information is entered in system-Entering current and correct insurance for patients in billing system, files insurance claims and assists patients in completing insurance forms -Charge Capture which entails entering charges and codes (both CPT and ICD-9)-Posting all payments to patient’s accounts, balancing payments and charges with the computer reports at days end. -Arranges for patient pre-payments and enforces financial agreements prior to providing service, processes unpaid accounts by contacting patients.-Processing charge corrections and fixing coding problems, refilling insurance claims, handling patient issues with incorrectly filed claims problem solving when claims were denied -Filling out paperwork for daily deposit for the practice. -Handling patient referrals to and from other practices-Processing chart based and electronic based request for medical records both incoming and outgoing -Rooming patients, taking vitals, checking current patient medication, medical history and chief complaints, Performing all vitals for DOT Physicals and Insurance physicals-Answering phone messages from nurses phones, calling patients with lab and test results -Training new employees Check in and Check out procedures.-Processing Multiple Patient Forms ( Disability, DOT Physicals, insurance questionnaires, ect)

- Provided administrative support to all Foodservice and Retail sales staff- Input all foodservice orders into IMS system - Coordinated all foodservice orders with traffic department to ensure proper delivery of shipments- Managed all office supplies orders and maintained inventory of foodservice and retail POS materials. - Managed Multi line Switchboard and greeted all clients at the front door.- Maintained Outlook calendar Appointments for salesmen- Set up travel arrangements for salesmen and incoming guests- Responsible for inventory control and maintenance- Assisted the South East Vice President with daily tasks including but not limited to: answering phone calls, setting up appointments, arranging travel/ hotels/ car rental, putting in foodservice and retail orders, and Assisted with inventory reports.

 Coordinates departmental seminars and handles travel arrangements and meeting schedules for seminar speakers Coordinates and sets up receptions for seminar speakers including a pre-seminar reception for graduate students Maintains departmental supply closet inventory, ordering supplies as needed and billing to appropriate accounts Transfers calls on switchboard, orders temporary parking passes Handles UPS, Federal Express, DHL, and USPS shipments (both nationally and internationally) Maintains room reservations for several conference rooms and an auditorium for the department Maintains a Back Up with copies of Purchase Orders and receipts for all purchases