PROFILEHands-on, results-oriented professional with a strong work ethic and over twenty years of experience in information technology as a Network Administrator and Level II Desktop Support SupervisorQUALIFICATIONS• Strong advocate of excellent customer service, positive change and continuous quality improvement.• Highly-focused, with strict attention to detail and accuracy.• Excellent project management skills working within strict deadlines.• Outstanding supervisory skills providing clear guidance and direction, while using effective coaching and mentoring.Specialties: TECHNICAL SKILLSWindows Server 2003, 2008, 2012; Active Directory; Windows 10, 8, 7, Vista & XP, MS Office Suite 2003,2007,2010,2013,2016,365; MS Project; MS Visio; Bomgar Remote Access Appliance; MS Outlook; Lotus Notes; Administration of Lotus Domino; Minitab, MeasurLink, Solidworks, MasterCam, AutoCAD, AS400 Client Access
Listed skills include Troubleshooting, Lotus Notes, Networking, Windows Server, and 26 others.