Kumar Amulya - Csm®I Cspo Email & Phone Number

Noida, Uttar Pradesh, India

In my current role, I am responsible for steering the company's agile-driven practices, project management and cross-team collaboration driving growth, and ensuring the seamless integration of our innovative solutions across various sectors. My focus is on:​Leading cross-functional teams to align operations, marketing, finance, and sales with our company's strategic goals.​Cultivating partnerships and relationships with key industry players to expand our reach and impact.​Championing a culture of innovation within Providentia, encouraging our team to push boundaries and explore new frontiers in AI and ML.

Noida, Uttar Pradesh, India

With a proven track record in managing technical support projects, I have successfully resolved critical issues for over 120 clients across the APAC and EMEA regions, leading to a 15% improvement in SLA compliance. My expertise in leveraging Salesforce CRM has enabled me to reduce the average resolution time for P1 issues by 25%, consistently handling 80+ high-severity cases per month.Key Achievements:Optimized case management processes, leading to a 38% decrease in open case backlog and enhanced operational efficiency.Conducted in-depth analyses of logs and API responses, resulting in a 22% reduction in critical production incidents.Maintained a stellar CSAT rating above 96%, earning multiple commendations for my exceptional issue resolution skills.Trained and mentored support staff, improving team efficiency by 20% and fostering a culture of knowledge sharing.Developed comprehensive documentation, including technical resolutions and knowledge base articles, which reduced support tickets by 15% through effective self-service options.

Noida, Uttar Pradesh, India

Managed cross-functional teams to deliver 15+ projects, reducing delivery timelines by 25% through optimized task management and resource allocation.Developed and tracked project plans, achieving 100% on-time delivery while maintaining alignment with business objectives.Collaborated with stakeholders to gather requirements and translate them into actionable deliverables, improving clarity and reducing rework by 30%.Conducted risk assessments, mitigating potential project delays and reducing risks by 20%.Facilitated seamless communication between development, testing, and business teams, enhancing cross-team collaboration by 20%.

Bachelor Of Technology (B.Tech.), Information Technology

Bachelor Of Technology - Btech, Information Technology

Hsc, 10+2, Pcm