RESPONSIBILITIES: • Meeting customers with sales team for technical discussions.• Providing technical solution to customers based on their workflow requirement.• Designing technical conceptual diagrams in Microsoft VISIO.• Presenting product demonstration & POC at customer site.• Commissioning and providing onsite technical & operational training on Playout servers, Automation, MAM, Newsroom Systems & Live Broadcasting systems.• Coding custom scripts in linux and windows environment to support customer's workflow.• Working with vendors to build a BOM for project delivery.• Managing my support team to make sure all support tickets are addressed correctly in timely manner based on SLA under Vtiger CRM system.• Managing & administrating office CRM system. ACHIEVEMENTS:• Designed & Integrated cloud based traffic scheduling system for Democratic voice of Burma ( http://www.dvb.no ). In this multichannel setup, Playout team operating from Thailand and media sales AD insertion carried out from Myanmar on a collaborative cloud based scheduling platform from Advertizoom. Both teams can view and make corrections simultaneously on a playout schedule with approval media sales process.• Deployed integrated news room ( NRCS ) solution using Grassvalley edius, Stratus MAM, K2Summit Playout, Ross Xpression and Octopus News Room System. It’s a huge deployment for our customer ForeverGroup, Myanmar ( www.forevergroup.com.mm ), covering a total of 60 NLE Editors & 35 Journalist. • Designed an End – to – End file based MAM workflow for ForeverGroup Myanmar by integrating CatDV MAM, Adobe Premier NLE, Xendata Archive & Quantum tape library.• My designation was changed from Sales Engineer to PreSales & Support Manager Asia• Trained & Certified by Liveu Products• Trained & Certified by Harmonic in Headend encoder products• Trained & Certified by Harmonic in Playout Products

RESPONSIBILITIES: • Onsite customer support.• Processing support tickets queue via Sales Force System.• Working closely with Tier-2 Engineers to resolve customer support issues & proper TAC escalations• Onsite commissioning & training on GV’s Playout, automation & Media asset management products.• Conducting knowledge sharing sessions with GV Engineers.• Analyzing support logs to find the root cause of an issue.• Writing technical knowledge base articles in sales force.• Scripting in Bash & windows Batch programing to help bridge customer workflow with GV deployments. ACHIEVEMENTS:• Commissioned following playout automation projects across South east Asian countries1. Encompass, Singapore, 1 + 1 HD K2Edge Channel-in-box with Diva Archive Integration2. Qnet, Vietnam, 13 Channel ( HD + SD ) K2edge, open / teletext Subtitle Integration3. Viettel, Vietnam, 4 Channel K2edge Playout4. Truevision, Thailand, 6 Channel K2edge Playout integration with Wohler RadiantGrid.5. ZeeTV, India, 30 channel K2edge Playout, Diva Archive Integration6. STTeleport, Singapore, 2 Channel Playout with Screen DVB Subtitle Integration7. First India News, India 2 Channel Playout8. Benzz Media, India 2 Channel Playout9. Telered Vintage, Philippines, 6 Channel Playout10. Kazi Media, Bangladesh 2 channel Playout• I was promoted to work as Tier-2 support for GV cloud playout system.• Attended numerous internal and abroad trainings and I was trained by R&D engineers on Automation, playout, Video Server, Mam Systems & Archive system Integration.

• Commissioning Non-linear editing studios.• Commissioning 3D Render Farms.• Commissioning Audio Studio• Providing Operational training in various NLE & Graphics software’s• Maintaining Linux, Mac & Windows networks.• Maintaining professional Sony VTR’s and cameras.• Maintaining various studio & MCR equipment’s• Proactive maintenance and software upgrades for all systems to keep it under optimal performance.

AlNazaer is one of the big music industry group in Middle East. 2 years with them helped me to gain extensive knowledge in professional analog and digital audio gears. I helped them to migrate their multi track tape based music recording studio to state of the art digital audio workstations from Avid. I have commissioned three audio studios with Avid Protools and Protools control surface as their core equipment. My responsibility was to provide proactive maintenance, Software upgrades and troubleshooting issues raises in Avid NLE, protools DAW, DATA recorders & Multi track tape based recorders.