Kumar Dangi Email & Phone Number

Darwin, Nt, Au

💼 Financial IT Operations: Streamlining corporate IT payments, from invoice review to dispute resolution.🌐 Access Management: Coordinating and managing complex requests for IT service access.💻 IT Procurement Oversight: Leading the procurement of IT hardware and software for seamless integration.🔄 Delegation Management: Facilitating requests for NTG Desktop Outsourcing, Telecommunications, NTGServices, and RACF Administrator tasks.📱 IT Advisory Support: Providing guidance on IT, Telecommunications, and devices to enhance staff efficiency.🤝 Collaborative IT Project Support: Partnering with IT Managers and ICT teams to support agency IT projects.

🌐 Technical and Business Support: Providing hands-on technical and business support to client agencies for a suite of enterprise corporate systems. This includes request fulfillment, incident resolution, and appropriate escalation of complex issues.☎️ First Point of Contact: Serving as the initial contact for all corporate systems support issues and requests via phone, email, and portal interactions.📊 Efficient Issue Management: Capturing, recording, and maintaining issue and resolution data in alignment with established policies, processes, and procedures.🔄 Integrity and Access Review: Running and addressing integrity and access review reports promptly, ensuring exceptions are handled in a timely manner.🚀 Innovative Team Player: Actively participating as a full member of the Branch, contributing innovative ideas and solutions while supporting Branch initiatives.

Australia

In this role I regularly keep informed and updated of advancements in IT. I faultlessly documented processes and consistently maintained service desk records.I also engaged in testing and analysing IT system and software performance, as required. My task is to prepare training manuals and FAQ materials for easy-access end-user guidance, as required.I regularly made recommendations to optimise IT performance and to prevent future problems. I effectively demonstrated advanced experience in ICT support and troubleshooting, level 2/3 ICT support experience.I exemplified a solid understanding of ITIL, the requirement for process adherence and process improvements.My task is to avoid service interruptions by diligently performing system installations, updates and maintenance procedures.I seamlessly prioritise and resolve IT concerns and escalate serious issues to relevant stakeholders, as applicable. Finally, I successfully resolve incoming client and personnel IT queries remotely via email and phone, or at the office, as needed.Key Achievements:• Closely and successfully liaised with internal departments and effectively ensured that IT needs were met.• Regularly applied proven customer service expertise in technology support and efficiently demonstrated the ability to easily build relationships with customers as well as sound understanding and experience in meeting service levels.

Darwin, Australia

In this role I regularly installed and upgraded operating systems and computer software. I seamlessly oversaw and updated assigned support service requests.I was regularly engaged in troubleshooting hardware and software issues. I also efficiently provided basic training in computer operation and management. I was tasked with installing and maintaining hardware and computer peripherals. I regularly completed and submitted job reports and ordered supplies, as required.I troubleshot networking and connection issues and advised on software or hardware upgrades. In the course of my duties, I was engaged in setting up computers and installing software for various applications and programs via SCCM.I effectively handled daily technical support activities on desktop support, data network and server management.Finally, I promptly responded to client support requests and often contacted clients to find out the nature of the problem, as needed. Key Achievements:• Professionally investigated and resolved reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques, as needed.• Effectively and consistently provided desktop break/fix in the ICT environment for customers for desktop and laptop computers; monitors, keyboards, mice and cables; terminals, KVMs and cables; peripheral devices; desktop and network printers and MFDs; mobile phones and mobility devices; and operating system and applications, as required.

Darwin, Australia

Kathmandu, Nepal

Master'S Degree, Computer Software Engineering

Bachelor'S Degree, Information Technology, A

Activities and Societies: Developed an e-Commerce web application "Online Music Store" in a final semester project.

+2, Science

Graduated with Biology Major