Neelesh Kumar Email & Phone Number

Lucknow, Uttar Pradesh, India

Delhi, India

• Responsible to provide Services for Automotive Batteries (Two-Wheeler, Car, L & HCV, E-Rickshaw) Reserve Power Batteries (Solar, Inverter, H & IUPS) & Telecom Sector with range starts from 12 V 2.5 Ah 2Wheeler Battery.
• We are catering a wide range of customers, from Two Wheeler Owner to Industrial Setups & Government Departments.
• Seamlessly providing After-market Service Support to End Customers through more than 15+ Exide Care Empowered Dealers.
• Providing Door Step Service Support at OEM Dealers for OEM Customer through a Team of Field Service Technicians.
• Few of our notable our Industrial Customers are BSNL, INDUS Towers, ATC, Solar & VRLA IUPS setups at various Banks, Government Offices, Universities & Industries etc.
• Handling a Team of 15 Members, 11 Field Service Technician along with 04 Back Office Staff.

Jaipur, Rajasthan, India

• Responsible for Aftermarket Service Operations at OEMs as well as at Retail Customers, for Lucas TVS & Delphi TVS products in Rajasthan State.
• Monitoring & Auditing of Lucas Indian Service Limited Authorized Service Centers (Lucas TVS & Delphi TVS) in our territory & make them adhere company’s terms & conditions.
• Manage, operate & generate revenue from Company Owned Workshop to sustain profitability.
• Regular visits to OEM’s Field Service Team, STUs, Fleet Owners & Institutional Customers such as Armed Forces Establishments, State owned Ambulance Fleet.
• Collecting ground level feedback & requirements regarding our product performance & communicate the same to management to make future decisions.
• Provide effective solution to end customer, with in prompt time frame for any warranty & non-warranty complaint to enhance customer satisfaction in after market.

Lucknow, Uttar Pradesh, India

• Conduct Final Survey & Re-Inspection for Motor OD Claims on behalf of Chola MS General Insurance.
• Check admissibility of claim, verify proximity of cause of loss.
• Verify related documents and send reminder letters to Insured if required any.
• Pointing out discrepancy, if any, under the contract of Insurance.
• Assessing liability under the contract of Insurance, securing Principle of Indemnity.
• Describe the assessment to Insured & satisfy the queries to Him, if any.

Delhi Haryana Uttarakhand Uttar Pradesh

• Responsible for After-market Service & Spares Support for Rane TRW Steering Systems across the Uttar Pradesh, Uttarakhand, Haryana & Delhi - NCR.
• Monitoring, Auditing & Development of Authorized Service Centers in our territory.
• Dealer warranty claim processing & dispatching failed parts to plants for analysis.
• Collecting ground level feedback & requirements for our product performance.
• Provide effective solution to end customer, with in prompt time frame for warranty & non- warranty complaint to enhance customer satisfaction in after-market.
• Regular visits/trainings session at ASCs, STUs, Fleet Owners & Institutional Customers’ Workshops for awareness of periodic maintenance, troubleshooting.

Lucknow

• Check the admissibility of warranty claim under the warranty contract terms.
• Investigate proximity of cause under warranty terms & conditions.
• Pointing out discrepancy, if any, & justify the same to Customer.
• Prepare required technical reports & raise warranty claim to OEM for approval.
• Timely resolution of claim rejections & re-submit same to OEM for approval.
• Frequent reconciliation of payments from OEM & ensure to resolve discrepancy to avoid loss to dealer.

Bachelor Of Science - Bs, Chemistry

Chemistry & Mathematics

Diploma In Mechanical Engineering, Production

Mechanical Engineering