Kumar Ramsamy Email & Phone Number

Lexmark SA

South Africa

• Based onsite at Standard Bank LTD
• Attending to all calls logged by the bank for Lexmark printers
• Issuing the calls to the relevant service provider for attention
• Ensuring that SLA is met with the calls logged
• Attending to calls personally both hardware and software related
• Reporting on the status of calls as well as keeping track of Lexmark assets

• Training of all new hires on the product both inkjet and laser
• Refresher training for existing staff on the product
• Also process and soft skills training
• Compiling training material
• Reporting on agent needs
• Repairs to all printers and maintenance thereof

Johannesburg Area, South Africa

• Dealing with various customer accounts within MPS services.Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s.
• To support Lexmark in the delivery of a Managed Print Service solution.
• To provide advanced support, diagnostics and additional device support.
• Manages day to day activities and works closely with the Lexmark Customer Operations Manager to maintain customer satisfaction and contract compliance.
• To support the Business Operations Team in ensuring accurate support of the Managed Print Service solution.
• To maintain accurate records of Lexmark devices utilising the Lexmark Standard Practices and systems.

1.Liaison with Corporate IS regarding JDE (AS-400) users / equipment for roads department. 2.Setup and maintenance of the JDE System on PC’S at Headquarters.3.Setup Of all PC’s on Road Maintenance network and maintenance thereof.4.Carry out repairs to PC’s and alternatively arrange for repairs that cannot be done in-house.5.Installation of software /.

Civil Engineering, Civil Engineering

Matric

Matric