Dinesh Kumar Email and Phone Number

• Lead training sessions to ensure team members understand correct processes, safety protocols, and McDonald’s quality standards• Encourage a positive work environment, motivate team members, and address any concerns to maintain morale and productivity• Ensure that food preparation and assembly meet McDonald's standards for quality, presentation, and consistency• Guide crew on customer interaction, problem-solving, and service etiquette to enhance the guest experience• Coordinate break schedules and station assignments to ensure a balanced workload and coverage during busy periods • Regularly check that team members are following safety and hygiene protocols, such as proper handwashing, food storage, and equipment cleaning• Assist with Inventory Management: Monitor stock levels, communicate shortages or surpluses, and ensure all ingredients are stored properly to prevent waste • Observe team members on the floor and provide constructive feedback to help them improve and develop • Address any conflicts or misunderstandings within the team in a professional and effective manner

• Skillfully prepared food on fry and grill stations for Breakfast, Lunch, Dinner, and Late-Night services• Assembled dishes precisely and efficiently during Breakfast, Lunch, Dinner, and Late-Night shifts• Expertly managed time on order tracker, ensuring smooth operations during Breakfast, Lunch, Dinner, and Late-Night shifts or with limited crew members• Executed diligent handover duties to ensure seamless shift transitions• Maintained a clean and organised store and kitchen area, including various maintenance tasks

• Received comprehensive training on the Critical Incident Technique (CIT) under the guidance of a PhD candidate at The University of Western Australia• Learned to gather qualitative data through surveys or feedback and convert it into quantitative data for analysis using CIT• Explored practical applications of CIT, particularly in understanding negative customer behaviour and its reasons• Developed proficiency in coding and data conversion techniques, including meticulous data cleaning and variable identification• Enhanced analytical skills, attention to detail, time management, and written communication abilities through coding tasks• Collaborated with supervisor to review and refine coded variables, improving problem-solving and presentation skills• Mastered basic coding and scripting in SPSS for regression analysis, demonstrating self-initiative, independence, and resilience in learning new techniques• Gained insights into quantitative analysis and hypothesis exploration through process modelling and regression techniques

• Collaborated with 4 cross-functional teams for updates on recruits and upcoming team events to streamline company-wide communication, enhancing employee engagement and efficiency• Maintained a real-time recruitment tracker to monitor the progress of hiring activities.• Collaborated closely with the Regional Human Resource Manager to manage vendors and streamline the hiring process.• Coordinated with search partners to establish a robust pipeline for filling open positions, ensuring a steady influx of qualified candidates.• Acted as the primary HR contact for branches in Delhi NCR, Punjab, Chandigarh, and Haryana, addressing employee queries promptly and ensuring timely resolutions.• Compiled MIS Trackers and shared them daily and as and when required• Managed employee training and talent development over 3 months while offering continuous mentorship on duties and practices• Initiated and analyzed exit interviews to identify trends, enhancing talent retention strategies and employee satisfaction